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  5. Reviews of Sheraton Oceanfront Hotel

Reviews of Sheraton Oceanfront Hotel 3 stars

3501 Atlantic Avenue, Virginia Beach, VA 23451, United States

#82 of 127 hotels in Virginia Beach

Guests' Choice

Review score

Based on 44 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    6.6

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 19 February 2024

    8.0
    It was great
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Limited view, Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Great location

    Stayed in February 2024

  • Reviewed: 13 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Oceanfront King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant served cold steak and was out of some options

    Location and staff was professional

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Nice location to see sunrise
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Breakfast moved at a leisurely pace, as only two people were serving. It wasn't buffet-style.

    It's clean comfort and nice location

    Stayed in January 2024

  • Reviewed: 6 October 2023

    8.0
    Overall, good.
    • Leisure trip
    • Family with young children
    • Suite, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    More kitchen space. No dishes provided.

    The suite setup and walk-in shower.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    6.0
    Nice hotel, just needs rooms cleaned more often
    • Leisure trip
    • Couple
    • Guest room, 1 King, Poolside view
    • Stayed 4 nights
    • Submitted via mobile

    The ad didn't say that the pool view is also ocean view. Upgraded to an ocean view which had a smaller bed. If I would have known I would have not changed rooms. The biggest complaint however was the room cleaning service, Absolutely was the worst I have ever had. Asked the room service people over 4 times within two days to clean the room and never did until I talked to front desk twice and finally had to get manager involved. Garbage was piled up in our room and some of our neighbors had garbage sitting outside their doors for over a day. Beds were never made or changed, had to ask front desk to get new towels while the old ones just sat. For the price of the room, I was expecting a little better service.

    Great views. Pretty clean facility.

    Stayed in September 2023

  • Reviewed: 24 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 3 nights

    Not Enough Elevators in the Hotel. Traffic Gets backed up in Lobby and every floor.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Great.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The food in the restaurant and the service. And the I have to pay for parking. Not fair at all.

    Close to beach. Clean nice bathroom all new and clean. Bed was good. No view at all.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    8.0
    No
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    A good customer service

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I prefer a full oceanfront (not partial ocean view). Room rates were steep (especially considering it wasn't a holiday weekend).

    Bed was VERY comfortable and one of the best showers---strong, hot flow.

    Stayed in August 2023

  • Reviewed: 12 July 2023

    6.0
    I won't stay there again.
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night

    Hotel is old and tired. Construction noise was so bad, we moved to another room. The bathroom door was warped and wouldn't shut. The toilet paper holder was broken. At night, there was a wind tunnel between the rooms that rattled doors and kept us up.

    Nice location overlooking the beach and ocean.

    Stayed in May 2023

  • Reviewed: 28 March 2024

    5.0
    Disappointed...
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not as clean as it should be (hair in the tub). Bathroom was VERY small. One of the 2 elevators was broken on the 11 story building that had events on the 2nd floor that consumed the one working elevator. No other way to get the carts upstairs. $15 per night fee for parking. No carts available at checkout. Staff was not very helpful either. They had a "sorry about your luck" attitude.

    I liked the location and the view.

    Stayed in March 2024

  • Reviewed: 11 October 2023

    5.0
    Not bad, but some disappointment as it was my birthday weekend
    • Leisure trip
    • Couple
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    I was placed in a room that obviously didn't have functional heating. Relocated to another room on day 2 but discovered that the refrigerator was not functional. Food waa warm the morning of the last day.

    Disappointed that it was only buffet on 10/9.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    1.0
    Our room was flooded
    • Leisure trip
    • Group
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Room needs to upgrade

    Ocean Front scenery

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Amazing stay and we will be returning in the future
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Parking is not on site but it is across the street

    The staff was excellent and went above and beyond during our stay.

    Stayed in August 2023

  • Reviewed: 10 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Hotel renovations were not well done. Large wooden doors stuck to flooring, were very heavy so hard to open, and the bathroom had defective toilet paper holder and tear in ceiling drywall. As result we were moved to different room, an upgrade. The upgraded room had no working phone and a tear in bathroom ceiling drywall

    Location

    Stayed in September 2023

  • Reviewed: 10 September 2023

    10
    All was awesome
    • Leisure trip
    • Group
    • One-Bedroom Oceanfront Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Na

    Everything was awesome

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    We had a great stay, friendly staff and a very clean hotel made it enjoyable except for the wait for elevators. It was 9
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The elevator situation was not good. During check in and check out we had to wait 10-15 mins for an elevator. My mother was in a wheelchair so it was really hard to get an open elevator in a timely manner. I had requested early check-in at 3 pm but they continued to tell us our room wasn’t ready but when cleaning staff was on our floor at 8:30 am and even inquired at 10am if we were leaving so they could clean our room.

    The location and view were perfect. The staff were friendly and helpful. The rooms and the hotel were exceptionally clean.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    9.0
    But everything else was great !
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    It was nice but the bathroom floors weren’t that clean and the ice machine on our floor looked so nasty on the outside of it and some garbage tossed beside the ice machine remained there the 5 days we were there.

    Nice location and staff very nice .

    Stayed in August 2023

  • Reviewed: 26 August 2023

    1.0
    Great people, horrible hotel.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Check in was horrific. People yelling in a packed lobby and only two people telling everyone that none of the rooms were ready and they didn’t know when they would be. Our room wasn’t ready until 3 hours after our guaranteed check in time. The room was full of gnats and flys and the floor was soaking wet. It was really gross.

    All the staff we ran into was awesome.

    Stayed in July 2023

  • Reviewed: 26 August 2023

    10
    My stay at the Sheraton was nice
    • Leisure trip
    • Couple
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    That you had to pay for parking and pay for breakfast

    The location, the breakfast was good

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Elevators were very alow

    Location was great

    Stayed in August 2023

  • Reviewed: 9 August 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Slow elevator Pest on balcony Cold pool out of service Bad housekeeping ( garbage can size ridiculous) no toilet paper and towels. Extra small microwave and tiny fridge. NO ICE ANYWHERE ANY FLOOR EVER!!! BROKEN DOOR LOCK Of the time of a check-in no explanation about breakfast or lunch and purchase of it still don't know how it works I guess it's too late now. Parking lot different building often no spots available coffee and coffee makers Beyond a joke

    🤔 Shower head

    Stayed in August 2023

  • Reviewed: 7 August 2023

    1.0
    Filthy
    • Business trip
    • Couple
    • Guest room, 2 Queen, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Went into room after waiting 4 hours for it to be cleared to fine , open cookies laying in the cabinet and dirty cups in sink .. ask for them to come to complete the room and never did !! Spoke to front desk next morning, gave me a number to send the pictures of the room and never did one thing about it !! Could have offered us a discount for the one night but Nothing was done!

    Not one thing

    Stayed in July 2023

  • Reviewed: 30 July 2023

    10
    Amazing customer service 10/10. great food and clean place.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Limited view, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The elevator

    Chad was amazing. He was the server outside by the swimming pool he was absolutely amazing 👏

    Stayed in July 2023

Showing 1 – 25

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