Lanai level a little old

I loved the shuttle service and friendly staff. Thank you for accommodating an early check in

Stayed in April 2024

Tha last night there, a group of teenagers were very loud past resonable hours

Room 265. Had a balcony looking toward hills. two twin beds

Stayed in April 2024

Location was great and the room was spacious.

Stayed in January 2024

The beds were very comfortable. The ventilation in the room and bathroom could have been better. The access stairwell was a bit scary and could be spruced up to be more inviting. Customer service was excellent. Parking fees were outrageous. As guests, parking should be included.

Stayed in March 2024

Beds weren’t that comfortable and no breakfast place in walking distance until universal studios opens in the morning.

Location , upscale and clean

Stayed in March 2024

Price

Great breakfast. Great customer service. Shuttle driver was great.

Stayed in March 2024

30.00 for a couple eggs and sausage from the buffet was very expensive and the food was not even very good. absolutely gouging the people. Do not eat breakfast there. most hotels provide free continental breakfasts WTF.

Stayed in March 2024

Not very clean room, no free breakfast and no free coffee

Shuttle to universal

Stayed in March 2024

Parking only lasting till 6pm so you can't stay in Universal all day.

Location is fantastic for visiting Universal. Room is nice and clean.

Stayed in March 2024

Nothing

Location close to Universal Studios and Warner Brothers

Stayed in March 2024

the waiter at the downstairs restaurant had a really bad attitude before we even started speaking to her, and continued to take it out on us, even rolling her eyes as we thanked her and left :/ maybe she was just having a bad day but it made us really uncomfortable and we didn't feel welcome to the restaurant

amazing view of LA, super convenient location near Universal Studios (which is why we stayed there), and they even had a shuttle going from Universal to the hotels back and forth every 10 minutes. all in all, they made it really easy for us to just enjoy our trip instead of worrying about logistics

Stayed in March 2024

The rooms had inadequate lighting, very dim. The hallway noise level was sleep disruptive. Our room was near the elevator which announced each door opening with loud dings. The hotel was very busy and only two of the three elevators were working. That led to long waits The restaurant was difficult to locate and the hostess station was tucked away in the back of the restaurant. The day of visited, the restaurant was not busy but I stood around for over 5 minutes trying to attract someone’s attention in order to be seated. My waiter, Juan, was wonderful though. Very nice

The rooms were clean, comfortable and there are plenty of charging ports

Stayed in February 2024

The only thing I felt could improve was live location of where the shuttles are. At the CityWalk shuttle pickup point there is a TV with the live location of where the shuttle is and how long will it take to get there. They could that to the hotel pick point as well.

Our stay at Sheraton was exquisite. The hotel is beautiful, the interior design is modern and the ambience is very clean. The hotel was full of guests and I saw that as a positive thing. The hotel offers a shuttle to the Universal Park and City Walk which has restaurants and shops, which it's great for a end of day. The shuttle comes every 15 minutes and it is literally a 3 minute ride, but if you don't want to wait it is a 6 minute walk to the park. The room was very clean and scented, bathroom had all the amenities and shower was perfect. The bed was extremely comfortable and the thermostat worked great whenever we wanted to make it cooler or warmer. The location for me was great because it was outside of the crowded areas in LA, it's up on a hill and the only thing close is the Universal park. I used Uber and it worked really well, it was a 5 min distance from the Warner Bros Tour, 8 min from the Hollywood Walk of Fame. I would definitely come back to this hotel.

Stayed in February 2024

Location

Stayed in January 2024

Noisy air conditioner unit-also not cool enough. Bed was not made correctly and sheets were bunched up at the bottom. Very small room-overpriced.

The hotel is in a safe location. Good breakfast.

Stayed in February 2024

I feel the rooms are getting a little run down and for the cost of the rooms, they should take care of certain cosmetic issues (ex. Lifted and/or damaged carpet in the entry way) also our room was a little strange. They put a mini loveseat where the desk was and moved around the end tables. The left side of the bed ended up with no end table. That was terrible for me because that was my side. The remotes in the rooms need to be changed they are not user friendly and always make me frustrated.

Very close to Universal Hollywood Park. There is a free shuttle but the walk is pretty close as well. The bed is super comfortable and the room in general is very nice. The breakfast is very good and the staff in the restaurant is stellar. The coffee provided in the room is always good and I really love the mini fridge.

Stayed in February 2024

Room close to elevator (noisy) Pricey for one night

Friendly staff Easy check in and out Shuttle service Close to Universal and Citiwalk Easy to use elevators

Stayed in January 2024

When I checked in they asked if I wanted a high room with a view, which I did. What they didn't tell me was that I was below the conference / party room and for the last two nights it rocked until close to midnight. Felt like the party was in my room. When I complained, I was told they should have informed me when the events were booked, which was after I checked in. No discount, no voucher, no anything, just we're sorry.

Beautiful room and the bathroom was very modern. Great view of the valley and easy to get up to City Walk and the Studios. Have friends and family in the valley - was a great central location.

Stayed in January 2024

N/A

Very nice and clean rooms! Great location to Universal Studios

Stayed in February 2024

Vallet was rude. Didn’t let us stay up front while we unloaded unless we paid $55 for Vallet. Then said hotel parking was $45. I feel like paying for parking when your paying for the hotel is poor taste. Families budget for trips and typically don’t expect to pay $150 additional for parking.

Location is great and loved the shuttle to universal

Stayed in February 2024

The hotel rooms are very worn and need a remodel.

Close to Universal and clean.

Stayed in February 2024

A little bit more variation at the breakfast would have been great.

The location of the Hotel is absolutely perfect as you can walk to Universal Studios in 5 minutes if you are a fast walker. The skyline view of LA from the room is also beautiful. My room was comfortable and I felt at home for the 5 days I stayed there. Wi-Fi also worked great which was super important to me because of my work.

Stayed in January 2024

The staffs are all very nice and friendly

Stayed in January 2024

Rooms were great except that you could hear people talking and etc. in adjoining rooms!

Rooms were up to date, clean and very comfortable. Close proximity to Universal park

Stayed in January 2024