The smoke detector has a small light and it is placed exactly abive your head when you are in bed..and is quite annoying during the night. We had to put a band aid to cover the light. The shower has increased pressure when the temperature rises.. so for normal hot water the pressure is maximum, you cannot lower it

Location very near to the PATH, wonderful view of Manhattan when exiting the hotel, confortable matress and enough pillows and towels. The room is also quite big, and so is the bathroom.

Stayed in September 2025

We didn't have housekeeping because it was a three night stay, seems to be the norm now but wish it wasn't

It's very clean, staff at the front desk are very helpful, the rooms have all sorts of utensils and things one could need, location is great

Stayed in August 2025

Nothing, all was good … just let something for cleaning the flat.

Very nice stay, excellent location, quiet, clean.

Stayed in August 2025

No ice machine

Very clean and close to everything. The young lady Chanel at the front desk was very nice and helpful. She does a great job.

Stayed in August 2025

Not proper table in the room for eating meals. Few hooks in the bathroom for towels to dry. For a long stay only changed the bathroom towels once a week which meant they smelled. Lack of proper designated recycle bins on each floor. floor.

Excellent location in Jersey City. Spotlessly clean and friendly staff. Hotel was very quiet. Stored luggage for us after checking out prior to heading to airport.

Stayed in August 2025

Despite the no-smoking sign outside the lobby doors, we frequently encountered people smoking right by the entrance. Twice we had to walk through a cloud of smoke to get inside, which was unpleasant and something I wish the hotel enforced more strictly. The biggest disappointment came after our departure. We left very early in the morning and in the rush, I had left a few clothing items behind. When I later called the hotel, I was told nothing was turned in to lost and found. I recognize it was my responsibility to pack my belongings, but I would hope that any items left in a visible spot (like on a desk or windowsill) would be collected and logged in lost and found. To me, integrity and accountability are important in hospitality, and this experience left me disheartened.

Overall, our stay at the Sonesta was very pleasant. The hotel itself is bright and welcoming, the staff was friendly, and the check-in process was seamless. The location was excellent! - close to convenience stores, restaurants, and the pier, where we were able to watch the 4th of July fireworks, which was a highlight of our trip. Our room was spacious, comfortable, and very clean.

Stayed in July 2025

NA

The helpful staff, comfort of the rooms and laundry facilities.

Stayed in August 2025

Nothing specific

Hotel was located in a great location, walking distance to exchange place with great views of New York skyline. Hotel was very clean, our room was equipped with a kitchen and enough cutlery for cooking. Staff were very friendly. Good value for money. .

Stayed in August 2025

clean towels every day would be appreciated doors around the room were squeeky/loud when opening/closing

Great location with easy access to public transport. Room was recently renovated with useful appliances and kitchen utensils beds were clean and comfortable. fold out sofa bed was decent enough for nights rest AC was good with room controls available

Stayed in August 2025

Nice location

Stayed in July 2025

The location, the amenities and size of the suite, the secure parking. It was perfect for our family.

Stayed in July 2025

Given the hotel’s price range, we found it inconvenient that parking came with an additional fee and cleaning was only done weekly.

The location was excellent, the staff were friendly and professional, and the facilities exceeded our expectations.

Stayed in July 2025

In the bathroom, the shower was probably clogged and the water wasn't flowing well enough to take a bath (we didn't enjoy it at all)

It was very clean, the staff was very friendly & our room was very comfortable. The location was perfect and very quiet... very close to the train station and tram. The view was amazing with a platform in the area that looked out across to the former twin towers

Stayed in June 2025

None

Great location, very clean hotel and very friendly and professional staff. I will visit again.

Stayed in July 2025

There are no electric kettles in the rooms, and none were available from reception. An extra jug for water would be helpful, generally kitchens had little crockery etc for a family. Also our second booking was messed up by the hotel but they kindly gave us another room. There's no room cleaning service unless you stay 7 days minimum.

Great rooms for a family, the queen suites accommodate a third person on a sofa bed easily. Rooms are comfortable, lots of great storage for suitcases etc. Water was available in the gym for free. There's a supermarket shelf of milk, water and basic food open all the time. Location was great, very close to the harbor and the path train which goes directly to World Trade Centre. Reception staff are helpful. I would stay again!

Stayed in July 2025

All good

Comfortable beds, friendly staff

Stayed in July 2025

Bathroom shower a bit slow and loud. Parking cost $25/day

Great location, well-furnished suite.

Stayed in July 2025

Nothing

Clean and updated, nice location, pleasantly surprised with welcome bag

Stayed in July 2025

One night without electricity. Not so bad but strange experience...

Quiet location. Clean. Big room. Staff friendly. Good value for money.

Stayed in June 2025

Nothing

Every was super easy, start to finish. Only a 2 night stay but everything was perfect.

Stayed in June 2025

The location was great! Super close to the PATH station and 15 minutes away from WTC in Manhattan

Stayed in May 2025

No concerns.

Great location to get into New York and to attend a graduation ceremony associated with Stevens University. Sufficiently big room for family of 4 with two adult children. Parking available, safe, and easy to access.

Stayed in May 2025

Didn’t like that the cost of the parking was debited from the security deposit. Nice if the costs are one entry and the security deposit is treated as sacred unless one causes damage. Also, the room had some plumbing problems as well as we were strangely put in a room with a connecting door to another room such that we could hear ALL that went on in that room!

Great location and offers the Jersey City cost discount relative to Manhattan. Staff were helpful; good parking (at a cost).

Stayed in May 2025

No towel hook(s) in bathroom. Regulated flow on shower. Didn't like that we had to bag up and empty our own trash and do our own housekeeping for the entire 7 day stay. Considering DIY housekeeping requirement, please provide a broom and dustpan to sweep up the floor--it can get very dirty in the kitchen area. It was a pain to have to go down to the front desk, and then the broom was very old and barely usable.

Location, convenience to stores such as Whole Foods, kitchen set-up with refrigerator, microwave, etc. , availability of laundry if needed (we didn't need this time). Convenience of lobby food shop.

Stayed in June 2025