18216 Colonel Henry K Douglas Drive, Hagerstown, MD 21740, United States of America
#14 of 23 hotels in Hagerstown
Guests' ChoiceBased on 299 hotel reviews
6.4Cleanliness
7.0
Comfort
7.2
Location
8.1
Facilities
6.7
Staff
8.0
Value for money
7.0
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 23, 2024
Sharon
CanadaAlthough not dirty, rooms and hallways need a facelift. Hallway rugs had many stains throughout. Bathroom shower door handle was broken, had to reach up to door frame to open. Hotel states high speed internet. We could not connect at all during our stay. Had to go to other facilities in area to get wifi. Gave rating...did not meet expectation due to wifi issue.
Convenient location to restaurants/gas station/car wash and hwys. Everything we were looking for/needed. The staff was very friendly and helpful at all times. The lady working the night shift, even offered her personal phone to use. Breakfast selection good and clean area. Awesome shower pressure!!
Stayed in February 2024
Reviewed: October 16, 2023
Dawn
United States of AmericaThe hotel does need an update, such as painting and new carpet in the entrance. My room was decent, but the shower needed to be replace due to a hole in the wall. The carpet in my room should be replaced and the walls should be painted.
The staff was very friendly. The breakfast was good. Location was good to other restaurants.
Stayed in October 2023
Reviewed: August 14, 2023
Christine
United States of AmericaThe pool was not working and it was one of the main reasons we were staying there.
Location
Stayed in August 2023
Reviewed: August 11, 2023
Lori
United States of AmericaBreakfast wasn’t great. We had to switch room because the TV wasn’t working in our room.
Good location and clean.
Stayed in August 2023
Reviewed: August 1, 2023
Jan
United States of AmericaBreakfast was woefully inadequate. Eggs tasted like plastic. No milk either day.
Friendly staff. Availability of washer & dryer. Price
Stayed in July 2023
Reviewed: July 6, 2023
Slemaker
United States of America3 stays now, and the indoor pool has never been open or operational.
Location
Stayed in June 2023
Reviewed: June 27, 2023
Francis
United States of AmericaLoud noises from cars late at night. People hanging out in groups in the parking lot for long periods of time late at night. People in my hallway seemed like they were having a party again late at night. Hotel smelled like people were constantly smoking Pot . Really funny smell from the lobby to the 4th Floor where I was staying.
The Room was ok. Lots of people hanging outside at the hotel talking very loud and hanging out for long periods of time. There were engines of cars like they were at a race running late at night enough to wake me up several times. Really loud talking outside late at night as well People in my hallway seemed like they were having a party again late at night. Hotel smelled like people were constantly smoking Pot . Really funny smell from the lobby to the 4th Floor where I was staying. Not real comfortable with that type of atmosphere as I was worried that someone would break into my van. I paid 260.00 for 2 nights I expected more. Will not stay there again.
Stayed in June 2023
Reviewed: June 26, 2023
Kathleen
United States of AmericaPeople next to us were up at 3 am woke us all up no respect for other guests !
Free breakfast. Easy check in
Stayed in June 2023
Reviewed: June 12, 2023
Neisha
United States of AmericaThe pool was not working. There was a stain on the bed covering on one bed and a cigarette burn on the other bed covering.
Location was convenient.
Stayed in June 2023
Reviewed: May 30, 2023
Olin
United States of AmericaThe room I had had several shortcomings. There was a microwave and refrigerator, but the refrigerator was so cold my water bottles froze and there was no way to adjust the temperature. There was no exhaust fan in the bathroom, the toilet did not flush adequately, there were no hooks to hang towels or clothes on, and the tub/shower bottom did not have an adequate nonslip surface or bath mat so I had to be very careful moving around in the shower. Also, the bathroom sink delivered only a very small stream of water despite being turned all the way on. There was no facial tissue in the bathroom or room. The hotel did provide a complimentary full breakfast consisting of eggs, bacon, and tater tots with pastries, waffles, cereal, coffee, and juices; however, the eggs looked like round patties prepared from frozen and the tater tots were undercooked and lukewarm. The hotel seemed short-staffed as many facilities are these days; the person at the desk was pleasant and tried to please but in addition to taking reservations and other front desk duties, she appeared responsible for some cleaning duties as well as setting up the breakfast bar.
This Sleep Inn is well located—there is a Cracker Barrel restaurant right beside the hotel and a Walmart right behind it, plus a Sheetz gas station and store about a quarter mile away. The hotel is located within about a half mile from Interstate 70. The hotel staff was friendly and helpful. The hotel advertises a complimentary full breakfast.
Stayed in May 2023
Reviewed: May 16, 2023
Jamie
United States of AmericaBreakfast was limited and just OK.
Location.
Stayed in May 2023
Reviewed: May 5, 2023
Jamie
United States of AmericaBreakast
Location
Stayed in May 2023
Reviewed: May 4, 2023
Bengtson
United States of AmericaA little loud in the evening, smelled like cigarette smoke. Table had strange stains on it...didn't look totally clean.
Breakfast was pretty good, but they ran out of some items and people were waiting for more to cook in the back
Stayed in April 2023
Reviewed: April 16, 2023
Kayla
United States of Americabooked the hotel on booking, didn’t know the pool was closed. kids were unhappy. toilet overflowed all over, between booking.com and their policy it was 2 different things. cancellation was 6pm on booking, but 4pm for the hotel. so they charged our card at 4 and if we were to cancel before 6 we wouldn’t have gotten our refund. whole purpose of booking the hotel was for the kids being able to swim, all the other hotels around were outside pools.
breakfast was good.
Stayed in April 2023
Reviewed: March 5, 2023
Sarah
CanadaThe hotel was dirty and in disrepair
Stayed in March 2023
Reviewed: February 16, 2023
Fix
United States of AmericaStaff was very unfriendly, pool was closed, fitness center was mediocre
Room was really clean other than the smell coming from the vents.
Stayed in February 2023
Reviewed: January 5, 2023
Ashley
CanadaA lot of noise coming from neighbouring rooms, loud music, slamming doors, smelled like smoke really bad in the hallways with lots of garbage in the halls. Also no bathtub, definitely could have needed one after a long drive. Hot tub and pool closed.
Was easy to access from the highway, friendly staff, room was clean
Stayed in January 2023
Reviewed: December 5, 2022
Chad
United States of Americathe smell of marijuana was overwhelming at times. both inside and outside
clean facility. good breakfast
Stayed in November 2022
Reviewed: November 21, 2022
Shank
United States of AmericaSome door banging
Clean.close to everything
Stayed in November 2022
Reviewed: October 16, 2022
Sade
United States of Americathe person working the front desk was super rude and ignorant.
the location
Stayed in October 2022
Reviewed: October 6, 2022
Chylow
CanadaCould use some upkeep, it was clean but worn out
Friendly staff
Stayed in October 2022
Reviewed: September 12, 2022
Lori
United States of Americasmelled and wasn’t very clean
convenient location
Stayed in September 2022
Reviewed: August 30, 2022
David
United States of AmericaCarpets in entry and hallways..outdoor litter around facility..and people living there..smoking pot just outside entry..barbecuing/ partying out back..?? Section 8 housing??
Room was clean comfortable and well appointed
Stayed in August 2022
Reviewed: August 7, 2022
Roy
United States of AmericaWe checked in around 9 pm. We paid for our King size bed room in advance. We were given the key to a room with 2 full sized beds. Went back to desk and given the last King sized bed room. My husband went to take a shower and no hot water. Called front desk and told that it happens sometimes and that if no hot water in the morning she would give us another room for showers. ☹️☹️
Stayed in August 2022
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