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  5. Reviews of Sofitel Philadelphia at Rittenhouse Square

Reviews of Sofitel Philadelphia at Rittenhouse Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

120 S 17th Street, Philadelphia, PA 19103, United States of America

#24 of 87 hotels in Philadelphia

Guests' Choice

Review Score

Based on 742 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 - 25

  • Reviewed: March 25, 2024

    7.0
    It was a short over night trip.. but it was a very nice room for a nice price.. the parking is way to expensive tho
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The parking is too expensive

    It was nice

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Drywall dust in hallway

    V hard to find where to check in bc of construction

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Pleasant weekend trip
    • Leisure trip
    • Couple
    • Luxury King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The lobby was under construction so there was a makeshift check-in area on the 2nd floor. It was a little awkward entering and exiting the property.

    The room was clean and the staff was kind.

    Stayed in March 2024

  • Reviewed: January 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Bar was nice and convenient

    Stayed in December 2023

  • Reviewed: January 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    The hotel was undergoing renovations at the time, which would have been nice to know beforehand.

    Staff was extremely helpful and friendly.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Magnifique King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Under renovation

    Stayed in January 2024

  • Reviewed: December 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    The convenient location and the superior staff.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    Basically good.
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night

    I don't like having candy and snacks in the room. Too tempting!

    Nice size big bathroom. Very comfortable bed. No distracting outside noise. Very polite staff.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Excellent stay, 9 out of 10!
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    We were not satisfied with the hotel bar hours. It closed early and we couldn’t have a drink after dinner. It did not open early enough in the morning to have a Bloody Mary with breakfast. And the coffee in the room was not good.

    Room and location was perfect. Checkin and checkout was quick. The only negative was remodeling in the main lobby. Everyone was nice. Friendly staff, but the concierge Ivan was amazing!!! Thank you for your help Ivan!

    Stayed in December 2023

  • Reviewed: December 3, 2023

    9.0
    It was awesome! Great location. Nice, spacious, well equipped rooms. Comfortable abedding!
    • Business trip
    • Solo traveler
    • Luxury King Room - High Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    Rooms very comfortable and well furnished. Bathrooms good space.

    Stayed in November 2023

  • Reviewed: December 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    No complaints

    The room was spacious, with a comfortable king bed and nice sitting area. Good-sized shower. Excellent breakfast and very friendly and helpful staff. The hotel is located in an upscale neighborhood near a wide variety f restaurants. It is somewhat far to the main historic tourist sites.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Magnifique King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Lack of microwave and mini fridge in the room

    Pretty much everything. It was beautiful, comfortable, clean, and sophisticated

    Stayed in November 2023

  • Reviewed: November 26, 2023

    9.0
    Lovely business and travel accommodation in central Philadelphia
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    The AC was in too high in the lobby. For those not used to continual chilling elements (from CA), the lobby was downright freezing, and it wasn’t even hot outside. Uncomfortable and a massive overuse of energy. We told the staff several times but no one changes the temp.

    The front door staff are lovely, and welcoming.

    Stayed in October 2023

  • Reviewed: November 23, 2023

    7.0
    Correct but too pricey
    • Leisure trip
    • Couple
    • Superior King Room with Roll-In Shower - Mobility Accessible
    • Stayed 2 nights

    The hotel is a bit old school The main negative point was the sound proof of the room who was very bad. You can hear every one in the corridor

    Spacious room and massive bathroom. Very confortable king sized bed The staff was super nice, and accepted to give me a late check out to give me time to shower after my marathon. I also appreciated the fact that it was pet friendly with no additional charge.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    It was good nothing memorable but that’s also good
    • Business trip
    • Solo traveler
    • Superior King Room with Roll-In Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast situation was weird

    Location

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Not the class we expected
    • Business trip
    • Couple
    • Magnifique Corner King Room
    • Stayed 2 nights

    If you're from Europe and knew Sofitel you will be disapointed. The Restaurant is so bright you could for sure do some surgery there. (We went to Delfriscos and Guiseppe and Sons ) The Bar... The bar Keeper (Woman) struggle with a top Modern Wine Bottle opener. unable to open the bottle. I wait at least 10 minutes to get served, because of that, by the way, the Bottle wasn't open yet. To get the car... patience is needed. 30-45min. I got my car back with the driver seat adjusted and she probably pushed so many buttons that she delete my registered position. A magazine felt of from the sofa, and I have to remove it a little bit... Oh Man, I found a sock and a Corona Mask there. I forgot to tell it to the Front Desk, so pretty sure the mask (color Black) is still there. The sock i put into the trash. On the Reception Desk 2 young women, not up to the way of a Sofitel.

    The only Business Stop in our 6 Weeks Holliday-Travel. Friendly Bellman Mr Charles and Mr Mohammed

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Lovely centrally-located hotel
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 3 nights

    There's a $20 a day 'destination fee'.

    Great location, insanely comfortable bed, lovely well-equipped bathroom, spacious room, lots of storage space for clothes.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 1 night

    Location is excellent and accommodations are very good.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Nice hotel conveniently located for Philadelphia’s main tourist attractions.
    • Leisure trip
    • Couple
    • Luxury Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The air conditioning in public spaces was way too cold.

    Location and really nice staff

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    Overall great stay.
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I had an emergency - had to check out a day early. It’s been over 3+ weeks and I haven’t recieved my credit. One of the lady at the front desk wasn’t helpful. She explained to me there’s nothing she can do with me checking out a day early. I’ve made several attempts but haven’t been successful.

    Great location.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Prestige King Suite - Corner Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was sitting at the bar on the second evening after eating there the previous night and saw a mouse run through the bar. My friend pointed it out to me and informed the bar staff who did not seem surprised. Didn’t see anyone take any safety measures. So I got the check and left the bar area.

    Nice seating in the bar and beds were comfortable

    Stayed in September 2023

  • Reviewed: September 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby was too cold! Wish that there was an area rug in the room.

    Loved the Bistro for breakfast. Wish that location served lunch as well. The employees were excellent!

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    A favortie
    • Business trip
    • Couple
    • Magnifique Corner King Room
    • Stayed 6 nights

    The hotel is starting to look tired

    Beds are great

    Stayed in September 2023

  • Reviewed: September 10, 2023

    8.0
    Rittenhouse Convenience and Comfort
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    Room doors close loudly. Applying "Urban fee"credit only each day to purchases (instead of total amount) is a bit silly, albeit fee disclosed up front. Can be loooong halls to some rooms from elevators.

    Great location near Rittenhouse Square. Convenient to museums and 30th St. Station via ride service (or long walk). Rooms are well appointed and quiet except for hall doors closing hard. Comfortable beds.

    Stayed in September 2023

Showing 1 - 25

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