Reviews of SpringHill Suites by Marriott Dallas DFW Airport East Las Colinas Irving This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5800 High Point Drive, Irving, TX 75038, United States of America
#37 of 86 hotels in Irving
Guests' ChoiceReview Score
Based on 71 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
8.9
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Facilities
8.3
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Staff
9.0
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Value for money
8.0
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Free WiFi
7.0
Verified guest reviews from real Bookers
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Showing 1 - 25
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Reviewed: April 9, 2024
Tucker
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing! Thank you!
Pretty much everything from the breakfast to the helpful and friendly staff! Thanks for going out of your way to help!
Stayed in April 2024
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Reviewed: January 4, 2024
David
United States of America38 Reviews9 helpful votes9.0“Convenient location to the DFW airport, good jumping off point between Dallas and Ft. Worth.”- • Leisure trip
- • Solo traveler
- • King Suite with Sofa Bed
- • Stayed 2 nights
Good breakfast and choices.
Stayed in December 2023
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Reviewed: January 3, 2024
James
Germany90 Reviews10 helpful votes9.0“Great location for both long term and short-term stays- near the airport.”- • Leisure trip
- • Solo traveler
- • King Suite with Sofa Bed
- • Stayed 2 nights
Breakfast was great.
Stayed in December 2023
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Reviewed: July 6, 2023
Hernandez
United States of America1 review9.0“I can't say enough how awesome SpringHill is, would highly recommend, wish I could have stayed longe”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 1 night
We were traveling from NYC to a final destination of Oklahoma and due to a tornado, our flight out of Dallas to Oklahoma was canceled, and there was a 24 hr layover. I found SpringHill online in the middle of night and the amazing staff and hotel made a stressful experience and a very enjoyable one. "Shoe" the night manager was so helpful and kind as she checked us in at 2am. The room was beautiful, spacious and extremely clean. The next day we enjoyed a great complimentary breakfast, and the day manager Greg was also wonderful, he arranged a shuttle ride for us to CVS, then to the airport later that day. They took care of everything. I was even able to get in a good work out at their great equipped gym. I can't say enough how awesome SpringHill is, would highly recommend, wish I could have stayed longer!!
Stayed in June 2023
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Reviewed: June 10, 2023
Jessica
United States of America2 Reviews8.0“Great place to stay, I’ll stay again if I’m in the area.”- • Business trip
- • Solo traveler
- • King Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
My only complaint is that they started testing fire alarms on the last day I was there and woke me up out of a dead sleep thinking the hotel was on fire. I called the front desk and they were very apologetic and advised that there was a new owner or management company and weren’t informed ahead of time. I’m happened a second time while I was working before I checked out and I called again. When I checked out they were very apologetic and offered me something for free out of their snack area right by the desk. You would normally have to pay for any items there but they gave me a frappacino for free but it’s also nice to have a place to get a snack anytime of the night. They have a bar as well.
Everything was great about this property, very clean and comfortable. The staff was amazing and it was nice to have a shuttle to the airport.
Stayed in May 2023
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Reviewed: March 19, 2023
Kimberly
United States of America1 review7.0“Excellent overall, some construction in main lobby area. Great family friendly hotel with indoor pool. Will stay again w”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Lobby was under construction, small space for the restaurant/bar/breakfast area. Fold out sleeper sofa in room had torn cushions, bedding was stained.
Great location, staff was friendly and attentive. Room, hallways, and common areas all clean throughout stay. Indoor pool was warm and great for the kids!
Stayed in March 2023
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Reviewed: September 12, 2022
Shaun
United States of America5 Reviews7.0“Decent place to stay for 1 or 2 nights”- • Leisure trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 1 night
The air conditioner in the room. Could not keep the fan going all the time.
The staff was top notch. They were very professional and very accommodating.
Stayed in September 2022
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Reviewed: January 8, 2022
Jandell
United States of America5 Reviews7.0Good- • Leisure trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The property was very clean. Only bad part is the hotel is by the airport, and you. an not get a ride to the airport into 7a.m. I had to spend a extra $60 up and back to the airport. Other, then that everything was wonderful.
Stayed in December 2021
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Reviewed: August 24, 2021
Patrick
United States of America1 review8.0“On”- • Business trip
- • Group
- • King Suite with Sofa Bed
- • Stayed 5 nights
- • Submitted from a mobile device
The frequency of house keeping
Stayed in August 2021
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Reviewed: June 12, 2021
Reina
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 1 night
If I were to say, I wish I could have seen in the booking.com site that the shuttle runs from 10 am.
It was throughly clean. Clean and nice sheets, towels. Cups were individually packed.
Stayed in June 2021
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Reviewed: April 6, 2024
Richard
United States of America34 Reviews1.0“It would be nice just to get what I reserved.”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
My reservation was not guaranteed when I got there. The ended up putting my family with two young kids in two rooms and charged me for both. The staff was not knowledgeable about anything and the hotel was over booked.
The room were clean
Stayed in March 2024
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Reviewed: March 12, 2024
Christine
United States of America4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 5 nights
- • Submitted from a mobile device
Not enough electrical plugs near the beds
The staff were amazing! They were friendly and helpful with any questions or requests.
Stayed in March 2024
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Reviewed: March 4, 2024
Linda
United States of America2 Reviews10Exceptional- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast
Stayed in March 2024
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Reviewed: July 24, 2023
Evans
United States of America2 Reviews10“It was really nice”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The location was perfect it was right across the street from the family we came to visit. It was clean and smelled good it had everything we needed for our short stay
Stayed in July 2023
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Reviewed: November 11, 2022
Orlando
United States of America3 Reviews1 helpful vote6.0“front desk dude was a little short or impatient. spent considerable amount of time and effort for lady in front of me”- • Business trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
staff
location to airport
Stayed in November 2022
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Reviewed: July 11, 2022
Saprina
United States of America2 Reviews3.0Poor- • Business trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 5 nights
- • Submitted from a mobile device
I really did mot like the housekeeping they didn't speak any English they couldn't understand I needed more towels or anything I also stayed there 5 days and asked to have a full service cleaning on the 3rd day ,The housekeeper remade the bed no sheet change and gave me 2 face towels,also she did not clean the bathroom , pull the trash or vacuumed so when I got back I had to call the front desk to see what happened, and spoke to Mrs.Blanche she was very attentive and very helpful she had great customer service So she informed me she left a note for the manager to see if I could get a credit So I called on Monday morning when I checked put I talked to the manager Jennnifer she was very rude and told me with a smart tone What do you want me to ?,I can't do anything ,So I asked for a credit on my account but just know I will never stay there again and also they give the same old breakfast food 3 days in a row
I really can't give a positive response toy stay its not exceptible
Stayed in July 2022
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Reviewed: June 16, 2022
Burwell
United States of America3 Reviews1.0“Very disappointed”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
No pool!
Breakfast wasn't bad.
Stayed in June 2022
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Reviewed: May 31, 2022
Mini
United States of America3 Reviews6.0“A good stay but the place could use some updating”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The bathroom was poorly lit and outdated. The breakfast selections were poor.
Easy to access from highway and great location. Clean facility and friendly staff
Stayed in May 2022
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Reviewed: April 15, 2022
Esmeralda
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
halls a bit dark
very friendly staff
Stayed in April 2022
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Reviewed: January 18, 2022
Sanjeev
United States of America1 review1.0“no for this hotel in my whole life”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
i entered the room at night and I saw ceiling was leaked ,I can see the tape was off,and then I was trying to make a sofa bed cushion were tore .i felt like I was in really cheap hotel.In it’s morning I was in shower and the shower tap was loose ,I am not gonna stay in this hotel again.
just staff
Stayed in January 2022
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Reviewed: December 8, 2021
Kimberly
United States of America1 review6.0“I do not know if I will stay again. They need to do some work over there. Nice area though.”- • Leisure trip
- • Couple
- • King Suite with Sofa Bed
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast, and gazebo area
The hotel is very out dated needs a much needed upgrade. Only one elevator was working the whole time. So we had to wait if there were to many people on at once. It could have been a little cleaner in the hallways there was trash on top of the trash can , as well as on the floor near trash can. The grab and go breakfast was not satisfying. Covid been around and other hotels are serving hot breakfast. The gazebo area was nasty the chair had bird poop on them and dirt was all over.
Stayed in December 2021
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Reviewed: December 6, 2021
Jennifer
United States of America16 Reviews10“wonderful stay”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
n/a
Nice location and the staff was wonderful.
Stayed in December 2021
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Reviewed: August 1, 2021
Gonzalez-mata
United States of America2 Reviews10“Would recommend”- • Leisure trip
- • Family with young children
- • Double Suite with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Maybe a little bigger parking lot would’ve been better
The hotel was very clean and the staff was very accommodating! Due to COVID they had grab and go breakfast which was a very pleasant surprise. We didn’t think they’d do breakfast at all. Overall stay was great!
Stayed in August 2021
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Reviewed: July 6, 2021
Chima
United States of America2 Reviews10“My expectations were met.”- • Leisure trip
- • Solo traveler
- • Double Suite with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast.
Quietness, Internet, proximity.
Stayed in July 2021
Showing 1 - 25
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