There was no sign or other indication of where breakfast was located. It is around the corner off the lobby. There is a coffee setup and tables in the lobby, so it looks like coffee is the only breakfast being offered. I thought that seemed wrong so I asked, and was directed to the other room where the breakfast was. But my partner, who woke up much earlier than me, saw only coffee and no one on hand to ask, so he didn’t get his breakfast. Very disappointing. Just put a sign up. Don’t assume that everyone has stayed there before and knows where the breakfast room is.

Stayed in February 2024

Unable to control room temperature. Controls were difficult to operate.

The breakfast was very ood-nice variety, wit something for everyone.

Stayed in December 2023

The two elevator shafts need repair. The noises you heard as the elevators moved made you feel as if at any moment you could get stuck.

The Housekeeping staff do excellent work. This determination was primarily based on how clean the bathroom was especially under the toilet rim. It passed. No nasty looking green/black stuff. I was in a renovated room and pleased with the results. It was spacious enough for to move about without bumping into furniture. The mattress was comfortable allowing me to sleep well.

Stayed in November 2023

N/A

Breakfast was good, had a decent variety!n/a

Stayed in September 2023

Clean room, space for a family of 4 to sleep.

Stayed in August 2023

Would like to have a towel for each of my family members....five of us and only three towels.

Good variety at breakfast. Tasty food. Room was clean. Comfortable for all five of us.

Stayed in July 2023

Only thing was my key wouldn't work for my door upon returning at 11:30pm. The staff couldn't find the right tool to fix it but they eventually found it. Waited for an hour and 15 min for then to change the battery in the key component. The young lady stayed until I was in my room. She was very knowledgeable in how to fix it from previous experience at smoothed hotel. I can't remember her name but she was due to get off at 12mn but stayed until my problem was fixed. The staff was incredible.

Staff really nice and accommodating

Stayed in June 2023

the toilet did not flush properly

okay

Stayed in May 2023

The floors need to be more sound proof. We were on the 2nd floor and every footstep in the room above was disturbing. Please exercise the noise policy at night.

The breakfast was good, but a bit more variety would help. The staff were friendly and helpful.

Stayed in May 2023

hot tub not working 😢

everything!

Stayed in April 2023

The storage crates in the front lot...made it seem like it was closed.

The customer service, room cleanliness, and location. Easy access to shops, dining, and recreational facilities.

Stayed in April 2023

I didn't get a cost decrease for my military service.

Enjoyed the location.

Stayed in April 2023

My only complaint was being unsure exactly how clean the rooms were. the guest before us left food and drink in the refrigerator that housekeeping overlooked. After cleaning the room and sanitizing it myself, we enjoyed our trip. Management did offer use a change of room and apologized about the situation.

Overall, this was a great stay. We enjoyed the heated indoor pool and jacuzzi. Breakfast wasn't bad at all.

Stayed in April 2023

Breakfast was quite basic

Super clean and spacious room, very friendly front desk staff

Stayed in March 2023

I miss when they had the hypoallergenic rooms with the filters.

Hotel staff, the size of the room, breakfast, pool area - all amazing! Rooms are spacious, great for families. Breakfast includes hot items. They don't rush you and will replenish items if people are still eating. Everyone is very friendly and makes you feel welcome. We stay here every time we're in Durham.

Stayed in January 2023

Would like more healthy breakfast options

Stayed in October 2022

the fact that hotels are no longer doing daily cleanings. I’m not sure if it’s due to short staff or still COVID related. bug whrn i tracrr we l I enjoy s made bed anc clean towels everyday

we’ve stayed there a few times before and always found it to be nice with friendly front desk personnel

Stayed in October 2022

The room I booked was for a king and a double and we walked into a room with two double. We are two adults with a toddler that sleeps with us. So that makes for an uncomfortable night.

I like how the room had everything a traveling family would need. Two beds, sink, fridge, and the beds were actually ok to sleep on.

Stayed in August 2022

The couch- fold away mattress had dry urine stains and my kids didn’t want to sleep on the mattress.

Stayed in July 2022

The rooms were a little dated (not old).

The property was clean and the staff was very welcoming. we enjoyed the pool and the hot tub with jets. Our hotel was in a central location and was only about 16-18 mins from UNC-Chapel Hill which we were visiting for the week. The breakfast was delicious.

Stayed in July 2022

When I booked this online it said I would get a room with 1 king bed & 1 double bed. Instead the room had 2 double beds. The carpet was ragged and the bathtub would not drain.

Overall the hotel was very clean and it had a good breakfast bar.

Stayed in July 2022

Very over price bottle of wine. I had guests that was over my room 218 that was very noisy and walking very hard on the floor. The last part of my stay.

The staff was very helpful and friendly. The hotel was very clean kept at all time. I enjoyed the pool area and the cleanliness of it. You able to soak in hot pool.

Stayed in June 2022

Pool. Spacious room. Breakfast.

Stayed in May 2022

Room was dated and smells musty. Small for a suite.

Free breakfast

Stayed in May 2022