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  5. Reviews of Extended Stay America Suites - St Louis - Westport - East Lackland Rd

Reviews of Extended Stay America Suites - St Louis - Westport - East Lackland Rd This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11827 Lackland Rd, Maryland Heights, MO 63146, United States of America

#19 of 23 hotels in Maryland Heights

Guests' Choice

Review Score

Based on 176 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    7.0

  • Facilities

    6.2

  • Staff

    7.3

  • Value for money

    6.3

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 6, 2024

    5.0
    Fair
    • Family with young children
    • Queen Studio with One Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The area didn't feel safe to me

    Staff was great

    Stayed in April 2024

  • Reviewed: April 2, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The demeanor of the staff

    The location

    Stayed in March 2024

  • Reviewed: March 31, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They really didn't have breakfast. Only coffee and 3 kinds of oatmeal. So definitely, should take off that they offer breakfast. Left a bag of towels outside my room door until the next day.

    Having the kitchen with a full fridge, with 2 burners and a microwave. I also noticed that a lot of families live here, which tells me that it's affordable.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    5.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    That it had a police substation on premises , Flip over door lock mount was loose , gap in door which caused a very cold draft therefore had to have heat turned way up to keep warm which made sleeping very uncomfortable wasn't informed of where breakfast was so didn't have breakfast

    Staff was nice

    Stayed in February 2024

  • Reviewed: January 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Three ESA's within a 1 mile radius made finding the one where we had our reservation awkward. The kitchen had no plates, pots, pans or utensils.

    Good value

    Stayed in December 2023

  • Reviewed: September 19, 2023

    5.0
    Fair
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The tub was dirty it had hair and beer bottle caps in it, there was always suspicious characters laying around outside my room the stairs or just around the building, there were people sleeping outside like they were homeless and there was a man following and watching me everywhere I went which made me extremely uncomfortable

    The only thing I like about it was the area that it was in and the convenience of the front desk worker

    Stayed in July 2023

  • Reviewed: September 15, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms a bit run down, pretty sad breakfst

    Stayed in September 2023

  • Reviewed: August 27, 2023

    5.0
    Neighbor was noisy, room had an odor, air barely worked
    • Leisure trip
    • Solo traveler
    • Queen Studio with One Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had an old mildewing smell and gnats, and air barely worked

    I liked how close it was to a store and restaurants

    Stayed in August 2023

  • Reviewed: July 6, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room smelled musty it needed vacuumed found hair on the bed

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    A place to overnight
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms, although remodeled, lack finishing touches, such as a door sweep to keep the torrents of water from blowing in under the door. Surfaces that are touched by hands are painted with flat wall paint and have gotten dirty.

    Location to everything and near the 270. It was very quiet at night.

    Stayed in July 2023

  • Reviewed: June 24, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Studio with 2 Twin Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Area

    Stayed in June 2023

  • Reviewed: March 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Way too many steps

    The size of the room

    Stayed in January 2023

  • Reviewed: September 18, 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Atmosphere

    Stayed in August 2022

  • Reviewed: August 25, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was a little ruff, carpets stained dirty looking,

    Location

    Stayed in August 2022

  • Reviewed: June 27, 2022

    7.0
    Good
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was one person getting checked in and three of us waiting in the little lobby to be checked in. The man that was in the process of getting checked in was a bit disorganized so it was taking some time. I could hear people in the back office area. It would have been great if someone would have come up to assist. Also, I was traveling with a medium to large dog and booked hotel/motels where I could park in front of the door and get the dog and my things in easily. I asked for a first floor room when I booked. However when I was checked in, I was given a third floor room. I understand that likely longer staying guests have many of the first floor rooms, it would be great to reserve a few for short-term guests too.

    The staff person was friendly at check in and patient with the gentleman that checked in a head of me who was very disorganized. The room was cleaner than any other room I had on this trip. It was bright and inviting. The room was cooled before I entered which was wonderful after lugging bags in the heat and humidity.

    Stayed in June 2022

  • Reviewed: January 23, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fridge was rusting inside, stove top was rusting, hood had no way to turn off the light

    Receptionist was great

    Stayed in January 2022

  • Reviewed: November 30, 2021

    5.0
    Horrible
    • With a pet
    • Leisure trip
    • Solo traveler
    • Studio with 2 Twin Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Stove top not functioning properly

    Stayed in November 2021

  • Reviewed: November 29, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little further from the 70 than I realized

    Stayed in November 2021

  • Reviewed: October 31, 2021

    7.0
    okay but pricey
    • Business trip
    • Solo traveler
    • Queen Studio with One Queen Bed - Disability Access/Non-Smoking
    • Stayed 15 nights
    • Submitted from a mobile device

    room cleanliness

    staff was friendly

    Stayed in October 2021

  • Reviewed: July 22, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    drains in tub and sink were really slow. There very loud music played from a car late at night the first night and it woke me. I asked the next day about how to handle it and was told to call the police if it happened again but it did not.

    the room was clean and accessible

    Stayed in July 2021

  • Reviewed: July 6, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn't that clean.

    Location

    Stayed in July 2021

  • Reviewed: April 9, 2024

    1.0
    WORST PLACE EVER!!! UNSAFE!!!
    • Leisure trip
    • Family with young children
    • Studio with 2 Twin Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Unsafe. Copa called 3 times during the night. Fight screaming people "help me". Floors were absolutely filthy! I asked for a broom to sweep up the cereal and dirt I don't think think place is suitable for anyone AND think I should be refunded partially if nor fully. This was the worst hotel I have EVER stayed in and I and a frequent traveler in many states and overseas

    There was nothing to like! We actually didn't stay the second night

    Stayed in April 2024

  • Reviewed: March 23, 2024

    1.0
    I DIDN’T STAY AT ALL NEED REFUND
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Horrible i didn’t stay because the room was not even clean or put together due to not having staff and i didn’t get my money back i didn’t stay a minute in the room at all.

    Horrible i didn’t stay because the room was not even clean or put together due to not having staff and i didn’t get my money back i didn’t stay a minute in the room at all.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything before the day I went

    I was framed and never treated like that before me and my boyfriend came a lot and now I ca never stay again do to identity theft

    Stayed in February 2024

Showing 1 - 25

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