10559 Professional Circle, Reno, NV 89521, United States of America
#18 of 47 hotels in Reno
Guests' ChoiceBased on 171 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.5
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 5, 2024
Hailey
United States of AmericaNo hot tub, small pool
Clean and it had good amenities
Stayed in March 2024
Reviewed: February 28, 2024
Donna
United States of AmericaRoom layout was nice. Clean and bed was comfortable.
Stayed in February 2024
Reviewed: February 4, 2024
Nese
United States of AmericaThe walls could use some touching up in the room, silverware was missing and plates weren't checked, as some had been placed back without being washed. The elevator is slooooow.
I enjoyed the area, friendly staff and cute layout of the room. The beds were comfortable.
Stayed in January 2024
Reviewed: December 2, 2023
Karen
United States of Americanice staff, but not enough to keep up with breakfast needs.
great room
Stayed in October 2023
Reviewed: November 26, 2023
Danielle
United States of AmericaThe windows are awful, it makes everything cold. Especially in the pool area, the doors and windows were all wet from condensation. The bathroom for the pool area should be inside the pool room, not outside in the hall.
The pool and kitchenette
Stayed in November 2023
Reviewed: November 9, 2023
Loren
United States of AmericaLocation was very good not hard to find and it is close to the freeway
Stayed in November 2023
Reviewed: October 18, 2023
Terry
United States of AmericaFive dollars per night for parking is petty and can only be described as chicken manure!
Modern, clean, commodious accommodations, good breakfast with high-octane coffee. Comfortable bed, comfortable pillows. We had a king suite, which included a kitchen with a full-size refrigerator, and a comfortable couch for watching television and surfing on our iPhones.  the shower was large and ergonomically correct for us seniors. If you stay here, I don’t think you will be disappointed. 💋
Stayed in October 2023
Reviewed: October 3, 2023
Jessica
United KingdomSpacious and comfortable apartment with parking.
Stayed in August 2023
Reviewed: September 18, 2023
Stephani
United States of AmericaThe breakfast does not start until 7:30am on the weekend. We didn’t even get to utilize breakfast for it was to late for us.
The rooms were nice, pool was fun and the breakfast was great. The staff were great.
Stayed in September 2023
Reviewed: July 27, 2023
Sonia
United States of Americano Matt in the bathtub, slippery
dog friendly, clean, great breakfast
Stayed in July 2023
Reviewed: July 5, 2023
John
United States of Americapool could of been warmer
outdoor seating area
Stayed in July 2023
Reviewed: June 16, 2023
Vernon
United States of AmericaOur refrigerator went out and wreaked a lot of the food we bought for week. (Approx. $100.00 worth) Told staff and they changed out to put working one in our room within 1 hr. of being told. Unfortunately, we didn't say anything for two days. No ice machine in Hotel, and we are ice users.
Staff were all excellent, friendly and helpful.
Stayed in June 2023
Reviewed: May 31, 2023
Theresa
United States of AmericaMissing pots and pans, my granddaughter is 9 months old so I was surprise when we let her down to crawl on the rugs how dirty she was when we picked her up. We used the coffee pot and the coffee came out of the bottom of it, made a real mess.
The staff and hotel was very nice
Stayed in May 2023
Reviewed: April 13, 2023
Jazzmin
United States of AmericaNo jacuzzi 😔
Great staff, cleanliness, and breakfast!
Stayed in April 2023
Reviewed: April 7, 2023
Mitchell
United States of AmericaThe kitchen, you can not cook anything in there or the smoke alarm goes off, the heat and air was temperamental the room was cold but the living room was hot or visa versa
To be perfectly honest it was mediocre. I wasn't thrilled but I wasn't upset.
Stayed in April 2023
Reviewed: October 25, 2022
Teri
United States of AmericaThe only sour note was the breakfast. We were surprised at the poor quality and the lack of cleanliness, because every other thing about the stay was great. The breakfast area had scrambled eggs, bacon, cereals, muffins, a yogurt "bar," and a waffle station. The bacon was sliced like paper, cooked to the point it crumbled in the tongs, and it was inedible. The scrambled eggs were marginally edible, as they were barely warm and there was no way to re-warm them, so they were cold within a minute. Thankfully the waffles were good or we would have gone hungry! Although breakfast on a Sunday was from 7:30 am to 10:30 am, and we were all there between 9-10 am, there were overflowing trash cans, no one wiping up tables while we were there (we did our own), fruit gone by 9:30 a.m., one lone muffin left (or not restocked), coffee stations without coffee or nonflavored creamer (not everyone likes hazelnut creamer :) We think the biggest issue was they had only one person manning the entire breakfast station. She was pretty overwhelmed. If you advertise a decent breakfast, then you must staff it! Even one more person helping her would have made a big difference.
The staff, especially the gentleman who checked us in, did a great job. Check in and check out were seamless. The 2 bedroom, 2 bath suites were excellent. Well laid out, super quiet, clean, and comfortable. We traveled with several other families, each of whom had 3 kids plus parents, and it was perfect. The pullout sofa bed is good for smaller kids, maybe up to about 12 or 13 years old, but both queen beds in the bedrooms were very comfy. The cleanliness of the rooms really deserve an A+, as does most of the facility (we did not see all of it). It was the quietest hotel I've been in for years. I did not hear another person and I'm a light sleeper. We were very impressed overall and appreciated details like extra pillows, a well-laid out kitchenette, 3 televisions, and a well-appointed bathroom. I really liked the hand soap, hand lotion, shampoo, and conditioner in large, stationary wall-mounted containers, instead of small individual bottles. It probably saves a ton, helps the environment, and it was much cleaner that way.
Stayed in October 2022
Reviewed: October 11, 2022
Heather
United States of AmericaRefrigerator kept freezing all of our food and drinks even though we turned the temperature down, and too many people (not sure if they were staff or guests) smoking weed and cigarettes right in front of the front door, my kids were gagging eveytime we had to walk past them.
Room was clean, facilities were clean, beds were comfy, staff was friendly, breakfast was good and convenient.
Stayed in October 2022
Reviewed: September 17, 2022
Vicki
United States of AmericaThe bed was sooo high. I’m 5’5” and the top of the mattress came up to my waist. It’s a new-fashioned thing, I guess, but a really uncomfortable feature. I wouldn’t want a child sleeping up there and falling off in the night.
Easy access from the parking lot. Front desk staff very helpful, getting us a room close to the elevator, as I’m using a walker right now. The free breakfast is better than basic. Small kitchen in the room is very helpful.
Stayed in September 2022
Reviewed: August 26, 2022
Ronnie
United States of AmericaGreat service clean comfortable rooms.
Stayed in August 2022
Reviewed: June 27, 2022
Michael
United States of Americagreat breakfast and the staff were friendly.
Stayed in June 2022
Reviewed: March 28, 2022
Regina
United States of Americano hot tub and one room said it had two queen beds
nice
Stayed in March 2022
Reviewed: November 30, 2021
Victoria
United States of AmericaThe breakfast was horrible! Could not recognize the filling in the burrito! And why is there a $5 charge for parking? I have never been charged at any IHG property.
The room was clean and the manager Jim really took care of us!
Stayed in November 2021
Reviewed: October 28, 2021
Ty
United States of AmericaCold pool. Eggs....meh.
Facility is clean and nice kitchen Needed a cheese grater.
Stayed in October 2021
Reviewed: August 3, 2021
Tomer
United States of Americabreakfast is ok - but probably due to COVID-19. all the rest was great!
great room with very comfortable beds, very nice room with good facilities.
Stayed in June 2021
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