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Reviews of SureStay Hotel by Best Western Ellensburg

1500 Canyon Rd., Ellensburg, 98926-9737, United States

#7 of 12 hotels in Ellensburg

Guests' Choice

Review score

Based on 545 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 April 2024

    7.0
    Close to freeway, and town, close to university.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No notifications the pool would be closed, very disappointing, it was a big part of us deciding to stay there . Would still go back if the amenities are up and running

    Convenient location, clean room , decent breakfast.

    Stayed in February 2024

  • Reviewed: 4 April 2024

    8.0
    Great value. Just what we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    That the room was half underground… I didn’t feel totally safe at how much people can see in to our room if we had our window open. The ceiling lights were like 5000 kelvin so they were awful to use but it was either that or having the window open during the day. The task lighting was good though - 3000 kelvin.

    Hot tub was great. Pool was a bit cold but nice to alternate between. Guest service was wonderful.

    Stayed in April 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hot tub wasn't working, and the people in the room next to us were smoking cigarettes(non-smoking establishment) in their room, (I saw them from outside,) and causing the whole hallway to smell. I reported it to the staff, and the 2nd night there was much better.

    We have stayed here several times and love the location and the breakfast is always good. The pool and hot tub are also a favorite.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    8.0
    Peaceful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Still waiting on other half ($50) of credit promotion for $100 off next future stay.

    Pool was clean and warm

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Cheap and cheerful. No grill at the right price

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Good value.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    No eggs to go with the biscuits and gravy at breakfast!

    Location was close to the Interstate, which was good for us and the afternoon front desk staff was lovely.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    7.0
    Would use them again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The extra amount of $39.00 they snuck in there.

    The location was good but they added an extra amount .

    Stayed in November 2023

  • Reviewed: 9 November 2023

    8.0
    Comfortable, restful place to stay.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Great location for all the things we needed to do. Economical.

    Stayed in November 2023

  • Reviewed: 19 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Somewhat older building starting to show its wear. Carpets need to be cleaned more regularly due to constant use.

    Close to all amenities and a short distance to the University. Front office staff was helpful and indicated a safety patrol is conducted in the parking lot at night.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    Very good
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    As mentioned above, for a hotel of this quality was great. I really have nothing to complain about.

    For this type of hotel, it was excellent. The bathroom is a big thing for me, and this hotel 's bathroom was excellent. The room was very clean.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    We would stay here again
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little outdated but very comfortable.

    Comfortable bed. Friendly staff.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t good. Hardly any options and everything was empty.

    Clean and comfortable but out dated

    Stayed in October 2023

  • Reviewed: 10 October 2023

    6.0
    Best for quick overnights
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was the most uncomfortable thing I have ever slept on. We left early a night early because we just wanted to get home. It was like sleeping on rocks.

    The location was great. If you are needing to stay one night in town for a place to lay your head, a shower and electricity. This is the hotel for you.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Was ok. Good value.

    basic

    Stayed in October 2023

  • Reviewed: 1 October 2023

    6.0
    Decent stay. Staff was really nice and helpful.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Stairs to haul stuff up. No Dolley carts. Tub drained really slowly. Peep hole visible both ways.

    Convenient. Nice enough. Least expensive in the area. Pool and hot tub.

    Stayed in September 2023

  • Reviewed: 24 September 2023

    8.0
    Good value for the price!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The continental breakfast was small and did not offer some standard fare items life eggs and sausage.

    The room was nice and comfortable. The shower had good water pressure and was hot!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The hot tub was broken, not a big breakfast option. The staff for checkout made me wait at least 20 minutes as they were outside bs-ing about God knows what.

    The bed was soft.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    6.0
    Not what we expected.
    • Business trip
    • Family with young children
    • Queen Room - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The rooms were not all friendly and they need to be seriously updated. It was like stepping back I to the 80s . The beds were like sleeping on a board .. back still is not ok since sleeping their

    Location was great

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Decent hotel for a reasonable price
    • Leisure trip
    • Group
    • Queen Room - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The breakfast selections were not that healthy.

    The location is close to the highway but far enough to be quiet at night. The bed and pillows were comfortable. we enjoyed the hot tub.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The room keys had to be reset several times during our stay, not only for my room, but others as well. The staff said the keys sometimes have to be reset, but after going down to the front desk four times in one day to have the keys reset, it did become an inconvenience.

    Hotel is in a great location for what we needed, staff was very friendly and helpful

    Stayed in September 2023

  • Reviewed: 1 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The shower faucet in our room was broken and leaking the temperature was hard to adjust to find the right amount of warmth. The hotel booked us again after already paying through booking, then held our money and had to refund us back in 2 payments after the trip so it took some if our spending money while we were on our trip due to the confusion on payment.

    The pool and hot tub were awesome.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    Great Staff, Very clean, good for a night.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The pillows on the beds (4 each) were square, large, and impossible to make comfortable. They were on the hard side and there was little difference in them, like 2 soft, 2 hard. The bed was decent.

    The staff were wonderful, very welcoming and cheerful. They gave us a very quiet room as requested. The room was large and very clean. We did not have the breakfast so don't know what it was like.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Fairly basic and room felt old

    Location, price and pool

    Stayed in August 2023

Showing 1 – 25

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