No effective way to heat room...cold in January! No in-room coffee/tea service. No staff on site after 5 pm. Advertised amenities (breakfast, evening cocktail) were only available "at additional cost" for those of us who booked through Booking.com, Expedia.com, etc. Had to direct-book with hotel to receive advertised amenities.

Excellent room, location, views, cleanliness.

Stayed in January 2025

All was great

Great fit out Perfect amount of space Great amenities

Stayed in January 2025

Never met anyone from the property? No staff to be seen?

Close to town. Fireplace, outside our room, was a nice touch.

Stayed in January 2024

the lack of breakfast was disheartening

the room was spacious and the fireplace was cute

Stayed in July 2023

The Wi-Fi was very sketchy. We continually dropped off and had trouble connecting. It also took a long time for them to make up the room on our second day.

We were in a very pretty and spacious room with a king bed, fireplace, whirlpool tub and deck.

Stayed in July 2023

it is in real need of an update. carpet is torn, mold on the bathroom windows, and one bathroom has a giant tub, but no shower. but, hey, there are telephones next to each toilet ;) the $10 off on breakfast across the street might almost have made up for its being overpriced in the first place…and mediocre.

the size of the room(s)- great. there’s a sitting room with fireplace and tv. and the location right in town was perfect.

Stayed in December 2022

The facilities are getting a little dated, but it’s not a huge problem.

Great location with decent accommodations.

Stayed in November 2022

What a lovely hotel. Our room had amazing views and was very comfortable

Stayed in August 2022

Property is very, very dated and need an update badly; also needs a very thorough cleaning; smells stale / old. Also, no air conditioning...

Location is excellent

Stayed in September 2022

It’s all good

Perfect location. Lots of charm. Love the outdoor fire. And 1700 hr Brandy

Stayed in April 2025

N/A

Stayed in May 2025

Thank you for the bottle of champagne in our room for my birthday celebration! Very thoughtful.

Stayed in March 2025

It’s a little tired on the inside. Could use a remodel.

Location

Stayed in January 2025

For what we paid it is extremely disappointing. The room is tired looking. It really needs a remodel. It’s not 1986.

It’s a great location to be able to walk to just about anywhere on downtown Carmel.

Stayed in September 2024

Check in was at 4. We arrived at 4:30 on a Thursday and the office door was locked. had to wait in line at the affiliated hotel across the street to check in Fireplace was a pilot light. We were told that was all it was supposed to do. However, in the office and public area fireplaces, there were roaring fires?! The maintenance staff worked on it for a good part of the day but still just a pilot light. The fireplace insert needs to be replaced. This was for a room over $500 a night. TV wasn’t working properly. Had to have maintenance staff in several times to fix. Definitely a dated decor. No coffee maker in the room. Didn’t even try the spa tub as our experience with the tv and fireplace were so bad, why get disappointed again. Definitely not a do over. I don’t understand all the great reviews. We have stayed in Carmel by the sea before in great places but this was the worse. You can find better value for your $. By the way, we did get a $50 credit for a non working fireplace. Would have preferred the roaring fireplace .,

Great location and nice view

Stayed in August 2024

I booked the top one for the view and the spa tub. However, the spa tub is way too old, rusted faucet. A lot of stuff came out from the rust when ai turned the water on. I couldn’t use it, so disappointed 😓!

I like the location and the view from my room.

Stayed in January 2024

The location was perfect walking distance for downtown shopping, dining and the beach.

Stayed in April 2023

-

very friendly staff, small hotel with a lot of space, nice details, easy parking, great views and close to the beach as well as to the shop/ restaurant area of Carmel

Stayed in April 2023

The staff was Nice, however the management does not are about the customers at all. The hotel is expensive so you would expect some service and attention. - see below

I like carmel, and the hotel is close to pebble beach

Stayed in March 2023

They shutdown the heater after 3am, I wake up from the cold. when I booking the room, it’s shows sea view room, but it’s not. I am very disappointed, and because it’s very expensive, I feel I am wasting money

Stayed in December 2022

Good service, location, and spacious room.

Stayed in October 2022

The place has seen better days. We stayed in room 105. It seemed like nothing has been updated in decades. Bathroom is dark and dingy with mineral deposits on the tiles. The toilet doesn't flush all the way, so you need to hold it down. The towels are old. Beautiful view from the balcony but weeds growing thru the boards and the planter in front of it is all overgrown grass. The staff was nice. There was no room cleaning. We were advised to request towels if needed. IMHO it's not worth the $500+ per night.

An excellent location. Close to shops, restaurants and the beach. It was our anniversary and they had a bottle of champagne for us which we appreciated.

Stayed in October 2022

More wait staff for restaurant and if there were breakfast items available from Front Desk/ Lobby I would have like to be offered some as there was fruit and coffee but no cereal or yogurt offered. One lady was given some cereal. When asking for a teapot, we were immediately accommodated.

Location was fine for Restaurant next door but short staffed at breakfast and dinner but food was very good. Atmosphere was also good. So convenient!

Stayed in October 2022

nothing I can think of

wonderful staff, great location, beautiful court yard and rooms, super cozy and homy

Stayed in September 2022