38-28 27th Street, Long Island City, Queens, NY 11101, United States
#12 of 89 hotels in Queens
Guests' ChoiceBased on 649 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.3
Facilities
8.4
Staff
9.0
Value for money
8.0
Free Wifi
9.0
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End of dialog contentReviewed: September 2, 2025
Susie
United KingdomSadly, weren't able to make use of happy hour or the roof terrace as we were out all day. Next time!
Love the location, the room and the view. Helpful staff and a fab local deli and pub on the next block.
Stayed in August 2025
Reviewed: September 2, 2025
Joseph
MaltaHad some issue with ac but staff was very helpful and sorted immediately
The location is excellent only 20 mins away from centre and Astoria reachable by taxi also it has a roof bar with an amazing city view
Stayed in September 2025
Reviewed: August 29, 2025
Deena
United StatesNot enough lighting. The room was dark. Room service did not clean our room while we were there. Remote control did not work.
Staff was friendly. The food was good. The room was spacious and liked the connecting rooms.
Stayed in August 2025
Reviewed: August 12, 2025
Melanie
SingaporeNothing
Really lovely, large room. Great staff. Especially enjoyed the morning coffee and the lounge area in the lobby. The pizza restaurant was a plus for my daughter.
Stayed in July 2025
Reviewed: July 24, 2025
Dirk
United StatesI had the choice to take a smaller room with a view (queen bed) or larger room (king bed) with no view. I should have taken the king bed, my bad. The room was pretty small
Great views from room and rooftop. The staff was fantastic, they had no problem checking us in earlier.
Stayed in July 2025
Reviewed: July 17, 2025
Škopek
Czech RepublicGood view on Manhattan
Stayed in June 2025
Reviewed: July 10, 2025
Anna
Poland1. The hotels is worn. The floors need to be sanded. The pole in the elevator is falling off. The doors are steel but hollow so you really hear everything from the neighbors - everything. There are 3 subway stations within a short walk. One is in a neighborhood prone to crime. Worth noting. But the other two are ok.
Great view and amazing pizza in the restaurant downstairs. Loved that there was free coffee in the morning. Bed was comfortable and generally it was very quiet (unless there were noisy neighbors in the other room). Great quality toiletries. Very friendly staff.
Stayed in June 2025
Reviewed: July 3, 2025
Tania
United KingdomMore ventilation in the bathrooms but that was all really
Room was a good size, great AC, always very clean, lovely staff
Stayed in July 2025
Reviewed: June 27, 2025
Dale
United StatesHand held shower didn’t work, not enough towels- not much nearby
Clean- great air conditioning
Stayed in June 2025
Reviewed: June 26, 2025
Lesley
United KingdomThe "balcony" was just a metal frame and no seating area. The aircon leaked in the bedroom. No b and b in the rate.
The streamlined modern rooms and the views of Manhattan were spectacular
Stayed in June 2025
Reviewed: June 20, 2025
Laura
United StatesIt was a bit sparse, no drawers, tiny area for luggage and hanging stuff
Great location, cool library of books!
Stayed in June 2025
Reviewed: June 17, 2025
Shannon
GermanyNothing
Location and price were a perfect fit for a weekend in the city!
Stayed in June 2025
Reviewed: June 15, 2025
Sophia
FranceThe rooms are really dark, even with all the lights on
The rooftop has a gorgeous view, but it's a separate bar, so you'll find people who aren't staying at the hotel there. It is only open during its opening hours.
Stayed in May 2025
Reviewed: June 14, 2025
Filip
Belgiuma lot of noises in the hallway
Really liked the flexibility. the first room had some strange noise so they gave me another one that was really good!
Stayed in June 2025
Reviewed: May 24, 2025
Sarah
United KingdomNothing
The hotel was very modern and clean with helpful and friendly staff. Our room was very comfortable with a small balcony and fantastic view over to the Manhattan skyline. The rooftop bar also has tasty pizza and a great view,especially when all the lights are coming on at night. John Browns bbq and Lost in Paradise rooftop bar are nearby and well worth a visit if you want something different to Manhattan.There are a few subway stations within walking distance and these easily connect you to lots of tourist spots and JFK airport in around 45 minutes. I would happily stay at this hotel again or recommend it to others.
Stayed in May 2025
Reviewed: May 18, 2025
Ronald
United StatesThe light in the bathroom was handing right in front of the mirror at eye level. Very poor design and placement. Tight it was a bit pricey
Large room. Nice lobby
Stayed in May 2025
Reviewed: May 12, 2025
Steve
United StatesMore towels, washcloths, lotion in bathroom. More pillows. Noisy hallways.
staff, food, location, views.
Stayed in May 2025
Reviewed: May 12, 2025
Helen
United KingdomEverything was perfect except their policy on left items in your room. Basically they immediately put anything in the trash and so we lost two very special items even though we hadn’t actually left the property.
The style, the view, the staff, the food and happy hour!
Stayed in May 2025
Reviewed: May 6, 2025
Martin
SwedenA bit tricky to work the AC.
Comfortable bed, great staff and accessibility to the subway.
Stayed in May 2025
Reviewed: May 5, 2025
Jos
South AfricaThat our room only had one pedastal at the bed, no bedside lamps or lights close to the bed and no new USB chargers installed, only the ones on the alarm clock which chargers at low output. The room could do with a fridge, and not offered as an extra.
The service from the staff were very good, and they were very helpful. It was the only establishment willing to accept the security deposit in cash. We did like the industrial feel and look of the hotel.
Stayed in May 2025
Reviewed: May 5, 2025
David
IrelandVery little. Coffee stopping at 9am was a bit early.
Desk staff room and location close to trains etc.
Stayed in May 2025
Reviewed: May 5, 2025
Colin
United KingdomRoom wasn’t cleaned on first night. Door was left open by housekeeping one day.
Nice spacious room with large bed. Great pizzas in the restaurant.
Stayed in May 2025
Reviewed: April 25, 2025
Caterina
GreeceThe location is so and so, quiet but 10' from the metro.
The room is very big and comfortable and with lots of light and quiet. We liked the industrial decoration amd the nice modern bathroom. The amenities also very good. Super clean also. Very friendly and professional staff.
Stayed in April 2025
Reviewed: April 20, 2025
Tara
United StatesThe space was great, but there wasn’t much furniture - just a bed, two small bedside tables, and a desk and chair under the wall-mounted TV. It would have been nice to have an armchair or loveseat. With all the space we had, it felt a bit empty.
It was the biggest hotel room we’ve had in NY for the price. Lots of room and the balcony was so nice to get some fresh air in the morning/evening. The location was good - short walk to subway and less than 15 minutes on the subway into Manhattan. Relatively quiet location with shops and restaurants nearby.
Stayed in April 2025
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