10730 Ventura Boulevard, Universal City, Los Angeles, CA 91604, United States of America
#281 of 383 hotels in Los Angeles
Guests' ChoiceBased on 1932 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.1
Facilities
7.1
Staff
8.0
Value for money
7.0
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 17, 2024
Kelly
United States of AmericaSmall pool. Not heated as stated in description. No jacuzzi. Room was comfortable, bathroom could have been a little cleaner. Shower was dirty and hair on toilet.
Easy access, decent parking. Friendly staff.
Stayed in April 2024
Reviewed: April 16, 2024
Charlotte
United KingdomYou would only stay here for universal and it’s a short walk away, so that’s good. I think the extra charges for parking are too much considering the hotel is not cheap. It was clean, that’s all we needed. The area around the hotel is not nice and I wouldn’t walk around there if I had kids with me.
Stayed in March 2024
Reviewed: April 12, 2024
Nicole
United States of AmericaThe pool is located in the parking lot and hopefully, will get the heater fixed soon.
The location is excellent if you are headed to Universal Studios or City Walk. We went because of that and the pool. The pool heater was broken so... that was a bust. It is bare bones with a bar...cute and super simple.
Stayed in April 2024
Reviewed: April 10, 2024
Jennifer
United States of AmericaBig rooms great for families
Great location walking distance from universal studios
Stayed in April 2024
Reviewed: April 10, 2024
Aviva
United States of AmericaThe shower room. Our shower head is broken. Water keeps dripping out from the top.
Location
Stayed in April 2024
Reviewed: April 9, 2024
Sabrina
United States of AmericaShower is a bit tricky.
Love how clean it is. Very close to universal studios. Staff was very friendly.
Stayed in April 2024
Reviewed: April 9, 2024
Amy
United States of AmericaThe room smelled a bit musty/humid but went away after the AC was on
Close to universal
Stayed in April 2024
Reviewed: April 9, 2024
Elizabeth
United States of AmericaUnder renovation signs everywhere. Not enough towels in room initially(more upon request). Extra pillows not available. Pool is across the parking garage. The heating was broken but my kid wanted to swim. You have to pay to park a car per night. Lots of hallway noise at night(walls thin).
Close to Universal Studios and walking distance to quick bites to eat and convenience stores. Staff was friendly and accommodating. Great value for the square footage and amenities included in room.
Stayed in April 2024
Reviewed: April 8, 2024
Eric
United States of AmericaRoom lighting could be improved. Room service personnel could be informed about how many guest are in the rooms so they can leave the correct amount of towels and supplies. A complimentary breakfast could be a plus plus.
Location is excellent, parking lot is a plus, staff is very friendly and willing to help always. Neighborhood is very good with a lot of places to eat and shop around. Walking distance to Universal Studios is short, about 7 minutes to the park shuttle.
Stayed in April 2024
Reviewed: April 8, 2024
Jo
United KingdomPool was in garage….very odd.
So close to universal studios
Stayed in April 2024
Reviewed: April 5, 2024
Francisco
United States of AmericaParking prices
Location was good for what we were in town for.
Stayed in March 2024
Reviewed: April 5, 2024
Wriggelsworth
United States of AmericaThe room wasn't the cleanest and a bit outdated. The swimming pool was very small and ice cold so it wasn't very enjoyable. The shower was complicated to use.
The location was perfect close to food, stores, and Universal Studios shuttles station. The room was spacious, and we got pizza delivered right to our door. We felt safe here with our kids. The staff was helpful and friendly.
Stayed in April 2024
Reviewed: April 3, 2024
Paige
Antigua & BarbudaNot good working power outlets and not any USB ports
Location and room
Stayed in March 2024
Reviewed: March 30, 2024
Luis
United States of AmericaThe decoration of the hallways
How close it is to universal
Stayed in February 2024
Reviewed: March 23, 2024
Shannon
United States of AmericaA little outdated
That it was so close to Universal Studios.
Stayed in March 2024
Reviewed: March 19, 2024
Shannon
United States of AmericaSome of outlets in our room didn’t work and d the bathroom lighting was not great.
Close to Universal Studios
Stayed in March 2024
Reviewed: March 18, 2024
Melissa
United States of AmericaThe pool is extremely small. It’s in the back of the property. We were told it was heated but upon arrival we discovered it was not. There are a few chairs to sit and a rack with towels, however many were stained and dirty. It was overall sad looking back there.
Great location, the room was big and comfortable.
Stayed in March 2024
Reviewed: March 11, 2024
Shayla
United States of AmericaI was told that my room would be ready by a certain time and it took an additional 3 hrs. We were extremely tired from travel and was only offered a free drink from the bar which we didn’t want
It was convenient to the park
Stayed in March 2024
Reviewed: March 9, 2024
Kandice
United States of AmericaPillows. Limited availability of amenities.
Parking was enclosed. Beds were comfortable. Bathroom was nice. Large room. Quotes on the wall. Staff.
Stayed in March 2024
Reviewed: March 1, 2024
Sonia
United States of AmericaAC unit in the room.
Rooms are good, but it sucks that the AC unit is in the room. And it's loud. Parking is good. Locations is okay.
Stayed in February 2024
Reviewed: February 27, 2024
Dina
MexicoZona
Cerca de Universal Studios
Stayed in February 2024
Reviewed: February 21, 2024
Bengsan
United States of AmericaNo easy access to free WiFi. I have to ask for it. Other hotels they give it to you automatically on your key card envelope.
I like that it was close to this cool Vegan place, Sun Cafe
Stayed in February 2024
Reviewed: February 19, 2024
Jacques
HungaryStreet side location of the room.⁸
Not updated recently,no breakfast. Most disturbing is the noise of the boulevard.
Stayed in February 2024
Reviewed: February 13, 2024
Jillian
United States of AmericaA bit rough around the edges, space heaters, lots of street noise
Good location, nice lobby bar
Stayed in February 2024
Lanjarón, Spain
Swarzewo, Poland
Decatur, USA
Riccione, Italy
Birštonas, Lithuania
Rablà, Italy
Ortahisar, Turkey
Los Angeles, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content