Nothing

Immaculate! Wonderful staff! Lots of perks…. $30.00 credit for breakfast or lunch at the Mad Batter,Chairs, umbrellas at the beach, beach passes, free parking….. all that adds up! Room was clean, bed so comfy, bathroom clean, updated and roomy!!!! This is my 2nd time there and will definitely be back!

Stayed in August 2023

Everything was wonderful.

The breakfast was incredible.

Stayed in August 2023

Climbing up the stairs to the 3rd floor was a little more difficult for us because of our age (76&75), but we managed

Breakfast was delicious. Meals were good in the bar/restaurant area at night

Stayed in May 2023

All was just fine.

Great location to town, beach and restaurants.

Stayed in May 2023

Shower drains were not that good. Water pooped quickly in the shower and didn’t drain well. But clearly not something that spoiled the experience.

This was our first time in Cape May and everything was great! We’d return here without any hesitation. The rooms were modern, clean and comfy while also being in a quaint setting. Very convenient to have the restaurant!! Loved how close the hotel was, walking, to everything.

Stayed in April 2023

Parking is probably tricky in the busy season, but wasn’t bad this time of year. And next time we would request being on the second floor instead of the third. lots of stairs.

The staff was very nice and welcoming. Our room was very sweetly decorated and had heated bathroom floors. The location was perfect.

Stayed in February 2023

parking

location, restaurant

Stayed in December 2022

Stairs difficult for me to climb. I’m 71 and have arthritis. Old house so I know no fault with the hotel. Parking a little tricky but, once again, no fault.

Staff, cleanliness, location. The food was excellent. Would come again but reserve earlier to get a lower floor.

Stayed in December 2022

by using Booking.com we were told we were not eligible for the vouchers for breakfast and dinner but to be fair they did give us 1 discount

beautiful spacious room with large bathroom

Stayed in August 2022

Nothing I can think of

I have been going to Cape May for over 40 years and this was the best experience yet. My wife and I will return again next year and stay with Caroll Villa. The staff was the best

Stayed in September 2022

Perfect location; staff super friendly; lovely destination; also nice bar and restaurant on premises and just delicious food.

Stayed in August 2022

the bed was really hard as were the pillows. parking the car so far away from the hotel wasn’t convenient at all. I realize we were there at a prime time but the cost was high, more than we’ve ever spent on a hotel.

the staff was warm, friendly and helpful. the hotel is in a great location and the restaurant in the hotel was fabulous.

Stayed in June 2022

No elevator and really narrow steps. I was on the 3rd floor

Great location great food bar and entertainment. Staff was awesome!

Stayed in May 2022

Beautiful room and excellent location!

Stayed in April 2022

Parking was a bit annoying since the hotel doesn’t have a designated parking lot. Also, the bed was a bit uncomfortable.

The room was beautiful and modern which was nice. The staff was also very friendly.

Stayed in May 2022

it was so convenient to everything in Cape May, the food was amazing and the staff is wonderful! Rooms are updated beautifully!!

Stayed in March 2022

Parking was a few blocks away. Wish there was a golf cart shuttle

The location was perfectly located to the heart of Cape May. The restaurant/bar/hotel being all together was AMAZING. The breakfast at The Mad Batter were excellent.

Stayed in October 2021

I came peak season so prices were higher. I also did not book directly through you, but will do so next time. Recommended your hotel to a few others.

The food at the Mad Batter was great. Seafood risotto was outstanding. I liked the room.

Stayed in August 2021

You need to purchase good king sized pillows for king size beds plus our pillows were awful. The towels were not white white as expected and after one use had an unpleasant odor as if they dried in the dryer without the dryer being turned on. We all know that smell, yuck! Other than that we loved everything else and the staff is so friendly.

The hotel is very quaint and cozy, something I look for in a hotel. The rooms/bathrooms were so clean you could smell the cleaner which I loved and NO CARPET, yahoo!! Finally, a hotel that got rid of carpet! So much cleaner. The food at the Mad Batter was the best and generous portions for a fair price. I liked that we could wait in our room to be called down when a table was ready rather than wait in a long line. I booked with you because you were close to the beach so that was a huge plus but didn't realize all that you offered with a restaurant and bar too! So if bad weather you could go to the bar or restaurant or both and relax in your room or the parlor (which I enjoyed). I also liked that we could ask for things via text and you answered right away. Even when most of my texts were just questions. Very helpful. We will definitely book with you again and give gift certificates to your hotel as well. Great place!!

Stayed in August 2021

Nothing

Very nice and clean room. Excellent prime location. Food and drinks were top notch. Lobster bisque is a must. 30% off dinner if you stay there. Free parking and they have a shuttle service to your car. We stayed, ate dinner and breakfast at the hotel. Very happy with all.

Stayed in August 2021

Wish I was told upfront that you need to book directly through hotel in order to receive breakfast voucher. They should honor the request as the price was exactly the same.

Stayed in June 2021

I wish the attached restaurant, catered to the hotel guests more. We had to wait in line outside for breakfast with everyone else. I don’t want to sound like a prude or want special treatment, but it makes sense to have guests at the hotel be given priority for meals at the restaurant.

Location was perfect, room was comfortable and bathroom was spacious. Staff was very friendly

Stayed in July 2021

Our room was located over the kitchen for the restaurant. You heard the sounds from the kitchen early in the morning until later in the evening. Our room had a combination a/c & heater which worked well but the shower & bathroom area did not have separate heat. Since it was in the 40's that area was cool especially coming out of the shower. It would be nice if they had bathrobes to use during your stay This might be picky but I've stayed in many hotels etc. Going down the stairs to leave the hotel you go right past the front desk & in the morning it would be a nice gesture to say good morning to your guests as the walk by. No designated parking

Great location. Room was very nice. Housekeeping did great job. If you're a hotel guest the restaurant gets you in a little quicker than other people. Pillows were great for a hotel

Stayed in April 2021

Stairs,,but I knew that going into it. Needs updating in at least my room.13.parking sucked,or lack there of.the wall paper in are room was peeling off and behind it was alot of mold..

I liked that it was close to alot of things.

Stayed in October 2022