The fact that we couldn't stay longer.

We checked into The Donatello for a little staycation. You cannot beat the price for location, comfort, and quality. Located one block away from downtown's Theater Row and Union Square, there are unlimited choices of restaurants, markets, shopping, and entertainment. The hotel offers a lovely lounge with coffee, hot chocolate, and tea, comfortable seating and amazing views of the city. The rooms are large, well-appointed, and very comfortable. Our room had a lovely patio. The staff was polite and accommodating. There is a restaurant with live music on the weekends. We got much more for our money than we were expecting. A very peasant surprise!!!

Stayed in April 2024

Location is great. Clean and large rooms.

Stayed in April 2024

The location was very good. The kitchen area was useful and the rooms big. The lounge was a very nice touch. Pam was lovely enough to give me a list of breakfast spots in the vicinity.

Stayed in April 2024

Old fashion style. Not updated

Location

Stayed in March 2024

Everything was great.

Stayed in April 2024

Everything was perfect. Thank you

Everything

Stayed in April 2024

Ronaldo was very helpful. I liked basic plates and silverware in the room. Great location!

Stayed in April 2024

None

None

Stayed in April 2024

The housekeeping wasn't done on a daily basis. We didn't feel welcome into a clean room when we returned after a long day of walking. The basic amenities that one needs in the bathroom weren't available, like the hotels in Asia. We had to buy at the convenient store.

I love the fully equipped kitchenware that allowed us to dine in and enjoyed the wine we bought at the Napa Valley. I am absolutely delighted with the filtered water and ice that we could retrieve from Level 7. We could fill up our bottles as we were walking a lot and needed to drink loads of water. Thank you for the space in the hotel room. Most hotel rooms are small, leaving little room to walk once you lay your luggage on the floor. Finally, the staff at the lobby were friendly and helpful. Thank you for making us fill welcomed.

Stayed in April 2024

The king room is very big. Cleanliness is excellent. The staff is friendly.

Stayed in March 2024

Room: Beautiful, with huge windows and a nice view. The kitchen corner was equipped beyond my expectations! Plates, utensils, glasses, kitchen towels, even sponge and liquid for washing the dishes. The only thing missing was a kettle for tea, but you can repurpose the coffee maker. Very comfortable bed, big bathroom. They warned me at check-in that the cleaning will not be done every day, but it was sufficient for me. Location: Great, few min walk to the union square, close to some bus stops. Just avoid going to the direction of the problematic neighbourhood. The terrace lounge was very nice and cozy, possible to take tea, coffee or hot cocoa.

Stayed in February 2024

Some noise from road, but I still wouldn't hesitate to stay again, because it's in the centre of a city

Location Professional and friendly staff Size of room Bed exceptional comfortable

Stayed in March 2024

.

Location, everything looks nice and clean! The room was nice and had a great balcony

Stayed in March 2024

The staff was fantastic! Special mention to Mark of the front desk. He made us feel at ease after an 11-hour flight. The whole experience was great and the location is fantastic. The room is quite spacious and the mini kitchen is a nice touch. I'd stay here again if I ever go back to San Francisco.

Stayed in February 2024

Very nice location, kind staff and free cafe, etc.

Stayed in February 2024

We didn't stay long enough

I just want to thank the Exceptional 🙏🏼 Staff. I arrived with my Mom to visit our family for my Nephew's 🎂 Birthday party. They were so kind and accommodating to us and made us feel at home. We had a long exhausting flight ✈️ and made sure we were taken care of. They gave beyond any expectation. Thank you 👍🏼 Many blessings to you 🙏🏼 all.

Stayed in January 2024

Room view overlooked abandoned building with trash all over. Restaurant on property was waaaayyyy over priced ($50+) after 20% tip for two standard cocktails. Hot tub was extremely small, picture is misleading. Room had dilapidated furniture.

Central location, friendly staff, nice common area on the roof with coffee/tea & views.

Stayed in February 2024

Sofa bed was not ready

Friendly and professional staff Spacious room Comfortable bed Club with complementary tea and coffee

Stayed in February 2024

Parking was high but compared to other hotels it was actually cheaper. The saunas are separate one for men and one for women so I didn't get to enjoy a sauna with my husband.

The staff was very friendly and so helpful. The room was large and very clean. Live jazz music on Saturday nights in the restaurant. Central location close to everything we wanted to do.

Stayed in February 2024

Wish only if they do rooms more than each 3 nights

Stayed in February 2024

Very kind and friendly satff. The club is cozy and really nice witha beautiful balcony. Facilities like gym sauna and jacuzzi are a plus, same as the courtesy beverages

Stayed in February 2024

No possibility for breakfast, alarm in the middle of the night, noise from outside

Location, staff, club on top of the hotel with great view

Stayed in February 2024

As I was working at Moscone Center, the location could be closer.

Stayed in February 2024

Room was large, comfy bed, staff was very friendly and accommodating. Club upstairs was a nice touch and restaurant food was excellent.

Stayed in February 2024