Reviews of Empire Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
44 West 63rd Street, Upper West Side, New York, NY 10023, United States of America
#383 of 409 hotels in New York
Guests' ChoiceReview Score
Based on 2800 hotel reviews
6.8Score breakdown
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Cleanliness
7.2
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Comfort
7.3
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Location
9.1
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Facilities
6.6
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Staff
8.0
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Value for money
6.5
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Free WiFi
7.4
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Reviewed: April 18, 2024
Charles
United States of America1 review8.0“The Empire Hotel was a great value and provided superior services at a very good value.”- • Leisure trip
- • Couple
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Location and convenience
Courtesy of the woman at my checkin. Clean, comfortable and quiet.
Stayed in April 2024
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Reviewed: April 17, 2024
Kerryn
Australia18 Reviews7.0“Hotel Empire NYC”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 10 nights
- • Submitted from a mobile device
The room is TINY, as are the beds. We were all very much on top of each other and wrestling for space. We were sidestepping around the room once we and our luggage were in. The hotel is very expensive for what you actually get.
Location is great and staff are super friendly and accommodating. The shower is wonderful.
Stayed in April 2024
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Reviewed: April 12, 2024
Didier
United States of America15 Reviews7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
Hotel seriously need a room update (bathroom, A/C,...)
Fantastic location to attend a concert/opera at Lincoln Center. Easy process checking in/out. Courtesy and service of Luggage room staff.
Stayed in March 2024
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Reviewed: April 12, 2024
Andy
United States of America3 Reviews1 helpful vote6.0“Nothing to write home about but good value for location”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Shower head didn’t work. Bed was stiff. No view of anything.
Location and price. The staff was excellent.
Stayed in April 2024
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Reviewed: April 12, 2024
Todd
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • Economy Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
The Concierge failed to explain the best way to walk to Grand Central Station.
Stayed in April 2024
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Reviewed: April 11, 2024
Andrzej
United Kingdom9 Reviews1 helpful vote6.0“It was okay”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Water in the shower took ages to turn hot. We were on the first floor and windows were covered because the view was on to the outside AC units. The was accousting coming and green noise in the room but it wasn't the AC as the latter wasn't working.
Located right next to the central park and a metro station. Clean rooms. Friendly staff. I'm not sure about New York prices in general but I guess it was good value for money.
Stayed in April 2024
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Reviewed: April 10, 2024
Gergely
Hungary37 Reviews4 helpful votes6.0“Ok”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 6 nights
- • Submitted from a mobile device
- VERY dirty carpet - Weird toilet - Weird shower - Old room - Can't open blinds
- Good location - Nice lobby - Nice cleaning lady staff - Clean bedsheet - Clean bathroom
Stayed in April 2024
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Reviewed: April 7, 2024
Bonnar
Ireland1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No facilities for tea or coffee in the hotel room.
Stayed in April 2024
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Reviewed: April 6, 2024
Brian
Ireland4 Reviews1 helpful vote8.0“Empire hotel needs some improvement”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
No pool although advertised (closed). No cast to TV ability from personal devices. Room was very dark and way too warm. No tea/coffee facilities.
It's a nice hotel, staff were very friendly and helpful.
Stayed in April 2024
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Reviewed: April 1, 2024
Keith
United States of America5 Reviews1 helpful vote8.0“We were not disappointed with our stay. The location was ideal.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
I would have liked an early accesible place for coffee in the morning and not having to walk several blocks to the nearest shop.
We chose the hotel for the location to Lincoln Center, and it was perfect.
Stayed in March 2024
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Reviewed: March 28, 2024
Frank
Ireland13 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
No breakfast no normal bar for guests apart from a very over expensive rooftop bar
Ok . Close to central park and Broadway
Stayed in March 2024
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Reviewed: March 25, 2024
Gillian
United States of America100 Reviews17 helpful votes8.0“Our usual hangout on the UWS!”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are getting very worn and shabby looking.
The front desk staff are very helpful, especially Pasquale.
Stayed in March 2024
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Reviewed: March 18, 2024
Colleen
United States of America14 Reviews4 helpful votes6.0“Good location. Needs some maintenance work. Nice staff”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
My room was very run down. The paint was chipping and the side tables had scratches all over. Plus one of the picture frames was on the ground. Just round expect a higher level for the amount i paid for the room.
Friendly and helpful front desk staff and doormen.
Stayed in March 2024
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Reviewed: March 18, 2024
Giorgio
United States of America24 Reviews6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms are too old, carpet is old. A/C was blasting and wouldn’t turn off, I had to unplug the machine. Rooms really need to be upgraded
Location, lobby, staff
Stayed in March 2024
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Reviewed: March 15, 2024
Jan
United States of America5 Reviews8.0“The price was right for this time of year and perfect for going to and coming from Lincoln Center.”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location across from Lincoln Center and restaurants nearby and close to subway
Stayed in March 2024
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Reviewed: March 15, 2024
Marisa
United States of America6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was too hot w even after had staff work in regulator and open window. Very noisy fan.
Location excellent. Very comfortable bed
Stayed in March 2024
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Reviewed: March 9, 2024
Schoolteacher
United States of America5 Reviews1 helpful vote8.0“Location-Location-Location”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
The facility needs to be freshened up and updated to live up to it's pricing. Bathrooms are tiny. Valet parking is overpriced.
The Empire is always about location and staff for me. From the bellman to housekeeping, every staff member has been top notch. Being directly opposite to Lincoln Center is perfect for us The beds are very comfortable.
Stayed in March 2024
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Reviewed: March 9, 2024
Martha
United States of America1 review8.0“I'll stay at The Empire again. The staff was very helpful.”- • Business trip
- • Group
- • Standard Queen Room
- • Stayed 2 nights
Though the location of the hotel was fabulous the view from my room was not good and I wasn't able to appreciate the location from the room. There were some spots that had been neglected by the cleaning staff. Specifically behind the bathroom door. To be fair the staff probably doesn't clean with the door closed because the bathroom is tiny. But these spots were quite obvious when you're in the bathroom with the door closed.
The location was my reason for choosing The Empire and I was pleased by how close it is to Lincoln Center and Central Park. It feels cozy and elegant with a bit of an 80's vibe. Not generic like many hotels.
Stayed in February 2024
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Reviewed: March 7, 2024
Matthildur
Peru11 Reviews2 helpful votes8.0“Pleasent stay.”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
Great location and nice room. Very good restaurants in the neighborhood. Lincoln center is a +
Stayed in December 2023
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Reviewed: March 4, 2024
Izabela
United States of America25 Reviews2 helpful votes8.0“Great for Met Opera location”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
The windows are not sound proof, can hear the traffic at night and there was strong wind I heard whistling on the window unsealed frame
Room much bigger than last time. Super convenient to go to Met Opera
Stayed in February 2024
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Reviewed: March 1, 2024
Roksolana
United States of America30 Reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No restaurant
Convenient since we were going to the opera.
Stayed in February 2024
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Reviewed: February 29, 2024
Edward
United States of America1 review7.0“Enjoyable Stay and will come back”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
Was on lower level so had to out up with street noise
location of hotel
Stayed in February 2024
-
Reviewed: February 26, 2024
Catherine
United States of America2 Reviews8.0“I will come back to this hotel.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location, staff, cleanliness
Stayed in February 2024
-
Reviewed: February 23, 2024
Peter
Canada1 review8.0“would stay aagain.”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 3 nights
No refreshments in hotel - had to get all dressed to go out in cold for tea/coffee. Resto adjacent is $$$.
Great location for my interests - opera & ballet & symphony. and MOMA & Metropolitan Museum. Convenient to the subway. Sandwiches & sweets & coffee across the square.
Stayed in February 2024
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