4th floor room with skylight and not real windows. Outside firepits were not on. Rooms should be updated at this price.

The game room, coffee, fireplace areas.

Stayed in January 2024

Its the little things that let them down. For example when we checked in, no one offered us the extensive list of activities they had, I had to find this on the day we left. There was no coffee in the room, the room needed a refresh, and upon arrival from skiing the bar was closed at 4pm ? They seemed overwhelmed with the number of people there on a holiday weekend in ski season, which should have been anticipated. They are so close to excellence, but need to really iron out a few things to command the price they do.

This place has enormous potential and so much that families enjoy. Great pool, outdoor hot tub, classes, activities and lots of hang out spaces. This really matters if you don't get a good ski day and need to hunker down.

Stayed in January 2024

The room was not cleaned/tidied up for us and we had to request our garbage be taken out

The amenities and the restaurants

Stayed in December 2023

Missed the old breakfast venue. Prices were high for the current breakfast.

Stayed in October 2023

The Chop House restaurant did not meet expectations. The vegetarian meal (grilled butternut squash) did not match what was listed on the menu and for the price charged was lacking. The items included on the menu listing (mushroooms for example) were not on the dish and it was not grilled. Our tea came after our dessert was finished. The specialty cocktail drinks were good.

The location is great, hotel was beautiful and the front desk staff were very friendly and helpful. The beds were comfortable and the room was clean.

Stayed in October 2023

We were not allowed to go into our room because it was not ready even at 3.50pm.we had to change into our evening attires for a wedding in the restaurant bathroom. For the money we paid for one room in this hotel I would expect the stuff to be more understanding and companionable and let us in our room to at least change our clothes after the long drive from Boston before the wedding started. Also, while we were out, someone charged a dinner to our room.

Clean room

Stayed in August 2023

Very noisy, doors slamming days and nights.

Great location

Stayed in September 2023

The pub is never open and the restaurant is not great.

Love the old school vibe of this large hotel with a huge indoor pool facility and outdoor hot tub. Fab with the kids as don’t have to leave the hotel. Just relax.

Stayed in August 2023

No robes in room, no xtra pillows, tv guide always hard to navigate and use with remote, tvs way out dated bad pictures. Double the price of most hotels.

Location

Stayed in August 2023

The pub is always shut and that makes the resort feel shut down

Old school and yet still modern and comfortable

Stayed in August 2023

Did not like that it was a pet friendly hotel. For those of us that like to sleep at night it was very disturbing to have someone running their dog up and down the hall a good part of the night

Banana’s Foster was an excellent choice on the menu!!!! One of my favorites but very rarely seen on a menu where we come from.

Stayed in March 2023

Rooms were needing a refresh in particular the bathrooms. One of our bathrooms drain didn't work and moldings were falling off. Also the AC was not working properly so the room got very cold during the evening. They did seem to fix it once we reported it.

It was nice

Stayed in February 2023

Our room didn't have a refrigerator which would have been nice to have. Our room was up on the 4th floor and there is only one elevator in the building leading to the 1st floor to get to the lobby. My family and I love playing foosball & ping pong. The game room had a foosball table but NO balls. The ping pong table had one racquet and NO balls. The air hockey table didn't work. That was disappointing. Someone should be there to check those items so the games work for their guests. The room was a bit pricey. I think we ate at the Marsh Tavern. The menu was extremely limited. It only had 3 different types of hamburgers to choose on the menu, no other options but I'd come back again:)

The staff was very friendly. The grounds were beautiful and I loved the atmosphere! The hot tub was great! The room was nice and the beds were very comfortable.

Stayed in January 2023

lack of heat in room no coffee carriers no coffee in room or room service

location

Stayed in January 2023

The food facilities closed so early. Had to go travel into the town to find food/snacks etc. This would have been a deal breaker for us had we known before arriving

Stayed in December 2022

When the inn failed to our inform our group of five no food service would be provided to hotel guests following a Continental breakfast on Thanksgiving Day, one young male staff from the reception tried to find us a reservation at the Ye Olde Tavern. The inn should have informed our group to book the Thanksgiving Brunch and not oversold the event to non hotel guests. We ended up having to go to Shaw’s grocery store and purchasing food for Thanksgiving lunch/dinner.

A work trip to Montpelier with state officials brought us to Vermont. We decided to stay on and chose the historic inn for a five night stay over the Thanksgiving holiday. The highlights of the hotel were the lounge with fireplace and the inn’s location.

Stayed in November 2022

would have been good to know that the gym was in the spa / out building not accessible through an interior passageway. I found the sauna and steam room in need of updating. Hotel room could use a refresh as well.

love that everything was close by within easy walking distance e.g., spa, restaurant, town, etc. lobby and various sitting areas were beautiful.

Stayed in November 2022

For the price and based on descriptions, I was expecting much nicer finishes. The rooms were big and the beds comfortable, but the carpets smelled like cigarette smoke and the bathrooms were clean but haven't been updated in a very long time. Based on the website, I was also expecting room service to be available and it was not.

Location is fantastic - love the proximity to hiking trails and all of downtown Manchester. Townhouses have full sized kitchens and nice porches.

Stayed in September 2022

Service was fair. Water bottles were not replenished each day by housekeeping. Rooms were very hot especially at night. Poor climate control.

Grounds and overall decor were very nice. Location was great.

Stayed in October 2022

No breakfast available. No regular changing of towels and bedding without requesting it (we weren't told this at check in or via the hotel info ... we only found out when we enquired on day 2). Also small things on the property were either faulty or missing e.g. broken bed table lamp, dripping gutters over the main door, noisy air con on next door building, missing cooking utensils (e.g. oven glove, scissors, bread knife). Also, cleaner who emptied our bin on day 2 also removed the food we'd bought for breakfast ... bread, salt, jams ... which we'd left on the kitchen counter! Had to visit shops again!

Location is excellent. Spa and Gym was good and not over-crowded. The bed room was spacious and comfortable with a good view.

Stayed in September 2022

slow elevator, no valet parking, no central AC, spider in r

location

Stayed in August 2022

we had to move our room because they gave us a room without working AC and it was boiling inside. was actually warmer in the hallway. staff finally realized it was an issue and switched us no problem.

location is stunning. very quaint and relaxing. staff could not have been nicer.

Stayed in August 2022

We would have liked to have room service and better air conditioning

Facilities were great - room was nice.

Stayed in July 2022

Our bathroom shower curtain was missing curtain rings. The desk looked like the inside underneath had been chewed by an animal. Honestly at least a continental breakfast should have been included . Too much plastic use which surprised us.

Cleanliness of the room and hotel in general.

Stayed in April 2022