Beverage and food prices high

Staff was consistently helpful. Room request and upgrade appreciated. Beautiful resort. No charge for self parking was nice. Love the water bottles and refill stations around the resort. ALso found the pool staff helpful and enjoyed the chair covers and towel service.

Stayed in April 2024

The Gold experience is just as good as it has been on previous stays. The Team is friendly and goes out of their way to make our stay exceptional.

Stayed in April 2024

Was overpriced but service may have made up for it. Compared with other luxury hotels nearby. Walkways were a little dark and foreboding near the beach.

Staff was outstanding. So professional and efficient. Wanted to make sure everything was perfect. Housekeeping was excellent.

Stayed in February 2024

Was high priced but we splurged

Everything!! Loved the snorkeling, the staff, the gifts!!!! My birthday was so very special&unforgettable. Ohhhh the shampoo & conditioner was excellent & softened my dry hair.

Stayed in November 2023

Nothing

The large pool was amazing . The music and the bars in the evening . The quiet peaceful vibe. The view from the hotel was the best of all . The most comfortable rooms set up great . The restaurants we amazing also with exelent service

Stayed in January 2024

Beautiful property, wonderful staff, but very expensive. However, everything in Hawaii is extremely expensive these days.

Stayed in January 2024

It would be nice if they could add a small playground for kids. They have so much green space and I think it would make a great addition to an already amazing place.

Amazing location! Perfect for family with kids. We were upgraded to a partial ocean view room with direct access to the garden, and the kids loved being able to go easy outside and enjoy the beautiful outdoors. The nice sandy beach was great for the kids and the lagoon was spectacular, full of beautiful fishes! Staff were friendly and very helpful. I requested a mini fridge in the room and they also provided me with a microwave once I arrived. That was very helpful as we were travelling young kids. They also have laundry available. Oh and the food and drinks..so good!! Highly recommend we will be back.

Stayed in December 2023

When i checked in, the receptionist asked me if I'm celebrating something, i told her it's my birthday tomorrow. She then said we can send some champagne or chocolate covered strawberries. I asked for the strawberries, but it never came. I checked again the next day with the same lady and she said "oh, they didn't send it?" Then she said she will ask them to send again, but of course I never got it. It's not that I cared so much about the strawberries, but don't offer it if you don't really mean to send it.

Amazing location and the property is beautiful, much better than I expected. The private beach is really nice with a lot of different type of fishes and turtles around. Clean and clear water. I am surprised not more people go to the beach! The sunset is amazing from the hotel.

Stayed in September 2023

The hotel was a little tired in places.

We spent our honeymoon there and the whole stay was incredible. The hotel is luxury, but doesn’t try to be something it’s not. The staff are its biggest asset, friendly, efficient and helpful. We were sent complimentary champagne and they allowed us to stay throughout our last day as we had a night flight.

Stayed in September 2023

The food at the restaurants could’ve been better.

Amazing facilities, absolute paradise!

Stayed in September 2023

N/A, if only one thing - too many flys when dine outdoor of Hale / Deli Brown

Clean, organised, great facilities and architecture

Stayed in September 2023

Expensive but then again, it’s Hawaii!

Beautiful grounds with a lagoon for snorkeling.

Stayed in September 2023

The restaurants were quite expensive, so we often decided to get food elsewhere. Would be nice if they had a cheaper option for lunch or snacks!

Absolutely gorgeous property!! All the amenities you needed in one place - perfect for relaxing.

Stayed in September 2023

Great pool service, deli access very good as well.

Stayed in August 2023

No umbrellas on the beach.

Complimentary laundry and 1 hour rental of snorkeling gear.

Stayed in August 2023

The service was excellent!

Stayed in July 2023

Need more open umbrellas for shade by pool and open for a longer duration end of the day. No water slides.

Family friendly. Good restaurants. Proximity to market place. Location.

Stayed in July 2023

No general store / gift shop. The deli there is bad, and needs to be replaced with something better

Great views, good location, friendly staff

Stayed in July 2023

The Fairmont Orchid is a stunning property. the accommodations were comfortable and plenty of amenities. we were gold guests and hotel staff was incredible… the lagoon has one of the best beaches!!! will be back again and again.

Stayed in July 2023

The hotel rooms and public areas are showing their age. Time for a facelift given the Fairmont name.

Staff was excellent and the pool area was wonderful.

Stayed in May 2023

The beach was pretty much non existent.

The pool, the walking trails nearby, the overall property and grounds.

Stayed in April 2023

Limited menu for In-room dining. The

Access to beach, pool was great, the view from the room was great as well.

Stayed in October 2022

Dinner at Browns was expensive though delicous. I only stayed for one night, wished I could have stayed for one more day.

We were upgraded to Oceanfront room for an additional 100 dollars and it was an excellent choice. The view was absolutely stunning and the best view I've ever had from the hotel room! I saw a variety of fish (sadly not turtles) when snorkeling and the dinner at Browns was delicous and eating while watching the sunset was so memorable and romantic (though pricey). I would like to recommend this place for those considering honeymoon.

Stayed in September 2022

beautiful resort

Stayed in August 2022