There was no coffee maker in the room.

I loved the customer service. The staff were engaging, helpful, and nice. The ambiance was nice.

Stayed in April 2024

N/A

Great location

Stayed in February 2024

Great location. Lovely bedrooms - 2 large beds which were very comfortable. Fantastic helpful and friendly staff.

Stayed in April 2024

The foyer was rather dark and gloomy.

Friendly staff, good location, comfortable room & good restaurant facility.

Stayed in April 2024

The lenox hotel was in a lovely location a few blocks from the park. Our room was a wonderful size with 2 armchairs which were much appreciated at the end of our long days

Stayed in April 2024

The hotel has been around for 120 years and the bathroom might not have been updated since the ‘90’s.

The staff is phenomenal. Absolutely everyone I met was super friendly and knew their stuff. Really good service. The location was terrific. the rooms were a good size with very comfortable mattresses. Though we didn’t end up using it our room had a working fireplace!

Stayed in April 2024

N/a

Gorgeous location. Very clean.

Stayed in April 2024

There was no coffee machine in the room, there was reasoning for it from the hotel but the coffee at the self service station did not taste that good unfortunately. But that might just be my European taste buds...

The hotel had a really nice and comforting vibe to it with the darker lobby! The room itself was also incredibly nice, definitely more on the upscale side of hotels you can stay in. There was a separate closet where the fridge, iron and ironing board were stored, very handy.

Stayed in April 2024

Bathroom is small.

Great location, very clean, nice style, very friendly staff.

Stayed in April 2024

There was NOTHING we didn't like about The Lenox stay.

BEAUTIFUL, hotel in top location, buses and several T stations nearby. Helpful,approachable staff who are always happy to assist. Historic beautiful building with many period features and outstanding rooms, comfiest beds,EVERYTHING you need for a Boston visit.

Stayed in March 2024

NA

Stayed in March 2024

We had to leave it!

From the moment we arrived at the hotel, it stood out from the rest of the buildings around it! This was an "old style" unique boutique hotel that oozed in character! We were met by door staff that rushed over to aid us with our cases and bring them to our reception. We were asked if we needed any water after our long trip from Ireland. (It was needed, along with something stiffer😊) We were "checked in" efficiently with courtesy and professionalism, and the tone was set.. The manager of the hotel 'Paul' came over to us and practically "put his arm" around us with a "welcome to Boston and welcome to The Lennox" greeting. Paul went above and beyond for us, and we were shown to our room (which was huge, and were greeted with Lindth chocolates on the bed, water in the fridge, the room was fantastic and luxurious) We then proceeded to a bar to "wet the lips" (a choice of 4 x bars, all unique styles). We were met by John, who whipped up two "creamy" pints of Arthur's finest Guiness and some fine wines for the girls and cokes for the kids. John knew his stuff and left no stone unturned for us as did Janelle and the rest of his colleagues during our stay. I could say so much more about the beautiful foods we ate and more about the great staff that helped us on our trip. Thanks to Paul and the guys - we have found a new home in Boston when we we come back again. Thanks again, Danny, Tracy, Martin, Pamela, and kids.

Stayed in March 2024

Nothing

This hotel has it all...location , comfort ,great food & drinks and the best staff 👌rooms are spacious and clean . Wonderful welcome from Marcus on reception and Christian looked after us with refreshments and looking after our bags . Great breakfast lunch and diners . Friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh water in rooms everyday . Good size fridge also . We will most definitely return and highly recommend

Stayed in March 2024

Absolutely incredible and welcoming staff! It really made my stay amazing.

Stayed in February 2024

Gym a bit older and small

Great location Old world charm updated for modern comforts Excellent cocktail lounge Good restaurant

Stayed in February 2024

Room feels a bit outdated, but that's a decorating style preference, not a quality issue Breakfast was average (avocado toast)

Sizeable room, comfortable bed and pillows Great location Friendly staff

Stayed in March 2024

I was sad I didn’t know the fireplace had to be lit by a member of the staff and had a time limit to when it could be lit.

Friendly, professional staff, nice room

Stayed in March 2024

They had a transformer blow on the street - but not their fault. They worked around it.

I loved this hotel. We had a suite with a fireplace, and the staff came and got our fire going for us on a very cold Boston day. Location was perfect. The hotel is simply lovely with another big fireplace down in the lobby. Enjoyed watching the playoffs in the attached sports bar as well.

Stayed in January 2024

Bed was much more comfortable than last time we stayed here. One of our favorite hotels.

Stayed in March 2024

Surprisingly large room. Old school charm. Very welcoming and accommodating staff. Location.

Stayed in February 2024

An improvement I may suggest is including toothpaste with the amenities provided. Though, all of those included already were great and much-appreciated!

The room service and meals available via room service was/were excellent. The hotel itself and my room in particular were very clean. I enjoyed the ability to refill the carafe available in my room, as this provided a sustainable way to ensure that I had water with me at all times. The staff was also very friendly and professional. The location of the hotel was great, as there were many places to shop and the ride to Fenway (where I was headed) is fairly short and inexpensive (unless there is a surge in prices during the time you may be looking for a ride share service) via car. Overall, a great experience.

Stayed in February 2024

The food was great, beautiful, historic place

Stayed in February 2024

Nothing

Friendly staff, great location, good gym, comfortable beds

Stayed in February 2024

Large and clean rooms. Excellent location near metro. Polite and helpful staff.

Stayed in February 2024