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  5. Reviews of Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel

Reviews of Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel 3 stars

400 7th North Street, Liverpool, NY 13088, United States

#4 of 10 hotels in Liverpool

Guests' Choice

Review score

Based on 279 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 8 March 2024

    9.0
    appropriate hotel that worthy to stay for business travel
    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights

    very close to the airport, gas station at the gate that is friendly to rental car refill.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Great place convenient but the price is a bit high for the rooms
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Showers could be bigger and better water pressure

    Convenient location , easy to get to

    Stayed in February 2024

  • Reviewed: 29 January 2024

    7.0
    Great hotel. Not great restaurant.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Don’t eat at the restaurant. The bartender doesn’t know anything about the menu and spends more time sitting down or outside smoking then she does working. The pics on the site does not match the restaurant even a little. Don’t waste your time, eat at Tullys down the road.

    It was super close to the airport and nice

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    A nice place to get a good night’s sleep and the service isgood.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is nice and close to the Airport when traveling. In addition, the staff is friendly and helpful. The park and ride option they offer is great and we will stay again.

    Stayed in December 2023

  • Reviewed: 21 November 2023

    7.0
    There was this one lady at the front who wasn’t nice.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Clean

    Stayed in August 2023

  • Reviewed: 12 November 2023

    8.0
    Comfortable and staff was great!
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The faucet in the bathroom sink needs to be replaced. It looks horrible. I went to wipe it because I thought it was cleanser buildup on it and it wasn’t. Works fine but not a good look.

    Stayed in November 2023

  • Reviewed: 9 October 2023

    9.0
    Great choice!
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean and comfortable

    Stayed in October 2023

  • Reviewed: 12 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We didn't purchase breakfast

    Stayed in September 2023

  • Reviewed: 27 August 2023

    7.0
    Decent. Make sure cleaning staff is thorough. The above is the lastthe last Thing people want to see upon entering their
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upon entering room, under coatrack by door, the first thing we see is a dead bug and lots of human hair. The rest of the room appeared clean- bathroom and beds, otherwise I would’ve gone back to lobby.

    Beds good. Shower decent. Move little kitchen area.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Good location but beware
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was too firm, we noticed a few bugs, very little hot water

    Great location very nice looking

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    A nice place to relax after a long day of hiking
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean, good value

    Stayed in July 2023

  • Reviewed: 19 June 2023

    9.0
    Superb
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    staff

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    Superb
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved the location and front desk service was amazing. the pool spa were very nice. the breakfast was so yummy! fluffy eggs and fresh fruit! bacon was so yummy. beds were comfy, room was clean and quiet, shower had amazing pressure.

    Stayed in June 2023

  • Reviewed: 24 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    breakfast was not included

    cleanliness, space

    Stayed in May 2023

  • Reviewed: 23 May 2023

    8.0
    was good
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    parking

    everything

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    It served its purpose.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Although we got the room for a decent rate considering it was graduation weekend I felt I still paid a bit more than usual and breakfast was not included. also we tried to book for 1 extra night (Friday) and was told it was $400 for the night.

    We were there for my daughter's graduation. Booked this room last year at a great rate.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was nice and quiet .. Location was great!!

    Stayed in May 2023

  • Reviewed: 13 March 2023

    8.0
    Very good stay.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A few dishes in the room would be incredibly helpful

    Stayed in March 2023

  • Reviewed: 25 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirtier than expected

    The staff was great in resolving any issues / questions I had

    Stayed in February 2023

  • Reviewed: 6 February 2023

    7.0
    It was okay but it should have been better.
    • Leisure trip
    • Couple
    • Premium Room
    • Stayed 1 night
    • Submitted via mobile

    I don't like the fact that I overpaid for a room that I couldn't get and I feel that I should be compensated or refund it or portion of my money.

    I made the reservation on Booking.com for a premium room. When I checked in the rooms were sold out. I paid $300 for a standard room that should have only cost me $150.

    Stayed in February 2023

  • Reviewed: 1 February 2023

    7.0
    my stay here was ok I’d definitely come back
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the check in time

    the pool was nice

    Stayed in January 2023

  • Reviewed: 27 December 2022

    9.0
    I will stay again.
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    I was actually Really Happy and Impressed, exceded my expectitations!

    I really liked Margaret at the Front Desk, very hospitible and knowledable, Also Frank in the Resturant and Bar area. Resturant helpers were Very Good!.

    Stayed in December 2022

  • Reviewed: 2 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff in morning was not very friendly (man and woman). I always book rooms that include free breakfast, even looked at the listing to make sure I saw it said breakfast was included, but was advised we'd need to pay $10.99 a person. Walked down the hall to the restaurant type space and it didn't seem like much of a selection so we opted out of buying it. Staff didn't say anything to us beyond me asking about breakfast. Didn't say hi or bye. Room felt a bit dirty.

    Front desk staff (just one woman alone with a line of people) when we arrived that night was very friendly. The man that closes the pool let us stay in a bit extra which was incredibly nice after a long day of travel and my child hadn't been able to swim in a pool all summer.

    Stayed in October 2022

Showing 1 – 25

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