Hallways smelled of fried food. Probably vents connected up to a restaurant somehow.

Good value. Very comfortable rooms. Lots of restaurants to walk to nearby!

Stayed in August 2025

The decor was neat and the staff was helpful

Stayed in August 2025

I felt a bit unsafe in the parking lot. The bathroom was only moderately clean. Magic eraser on the floor of the shower would go a long way. It was grungy.

The location was great, but you need to let folks know that the free parking is only available if there is not a concert.

Stayed in August 2025

Love the lit make-up mirror!

Stayed in June 2025

No information about things completely.

Unique.

Stayed in June 2025

Staff was very friendly and helpful. Location, parking, and the room were great. Good food and drink available on site.

Stayed in May 2025

I didn't like the fact that it was $5 for a bottle of water.

The staff was super friendly and answered all of my questions. I love that it's right next door to The Pagent. The room was nice and the best was comfortable.

Stayed in May 2025

No issues.

Location was great.

Stayed in May 2025

Limited room service

Location

Stayed in May 2025

felt like this place needs deep clean/powerwashing. it's clean-ish, just not the sparkling clean you want at hotel. pillows all hard and huge. no bathroom fan or low bathroom lights. (one switch) requested high room 4 weeks in advance and placed on 2nd flr above dumpster.

location on loop can't be beat. quirky fun personality. fitness center. restaurant on site tho tons in area. amazing folks at reception. great showerhead, nice linens.

Stayed in April 2025

seemed to be no coordination between front desk to housekeeping for room service needed every day; absolutely ignored equest; no signage about restaurant hours and menus on premises; I was totally unaware what time restaurant was open, menu served, closing times, kind of food served, etc. and was not aware at all of another bar/restuarant on premises that served food until 10:45 pm! even tho I asked front desk and one of the restaurant staff!!!

Location very good and for the ost part staff very accommodating and helpful; except about the housekeeping and restaurant hours services and menus ......I did not want to go out of the hotel at 10 pm at night and was looking for a late drink and bite to eat, and no one could help me! there seems to be no set time for restaurant hours?

Stayed in April 2025

Some deferred maintenance. Unexplained sopping wet carpet.

Great location, kind and helpful staff. Cool rooftop bar. Breakfast at the restaurant was good.

Stayed in April 2025

Convenient location, friendly staff, fun and creative decor.

Stayed in March 2025

nothing

everything

Stayed in March 2025

Parking could be covered

Good staff, good location, beautiful interior and decor.

Stayed in February 2025

This review is hidden because it doesn't meet our guidelines.

Right next door to concert arena.

Stayed in December 2024

Nothing! Besides this last stay.. I was too shy to ask if we could be on a higher floor! We had stayed on the 7th floor our first visit and then on the 2nd for our second visit. I just personally like looking out the windows and seeing everything be super tiny.

This was our second time staying at Moonrise and it was just as enjoyable as the first! The staff is always the greatest and kindest group of people you have ensuring your stay is the best. Highly recommend!!

Stayed in December 2024

There was no hair dryer in our room. It took a bit long to be delivered and we had to make a second request.

It’s right in the middle of the action yet quiet and safe. The employee were friendly and helpful. The person at the front desk knew my name when I was checking in making it feel like they were awaiting my arrival.

Stayed in December 2024

Size of pillows for a King bed. The eclipse restaurant was ok, for dinner.

The theme of the hotel was awesome. I liked the security for elevator usage.

Stayed in November 2024

Although the hotel room was tidy, clean, and conform the expectations on Booking, some utensils (such as the plugs) were a bit crooked. Nevertheless, this did not really bother us, as it worked just fine.

Location was perfect for visiting a concert at the Pageant and for getting some food. It is right at the Delmar boulevard, so there are lots of options.

Stayed in October 2024

These things were not dealbreakers but our experience on the rooftop bar wasn't the greatest. We were told it was open until at least midnight or 12:30. We arrived before this time but it was very obvious they were already cleaning up and shutting down. Rather than anyone addressing us, we were simply looked at and ignored. It honestly felt pretty rude. Also, two in our party did not love the pillows on the bed. According to them, they were too "short" and soft. Personally, I thought they were fine.

This hotel was great. We were in town for a concert on the Loop so the location was absolutely perfect for us to be able to get to the venue quickly. We were within walking distance so it was so nice not to have to worry about parking or Ubers. The hotel itself is beautiful and we were impressed by the cozy but cool feel. Our room was decently sized and the beds were comfortable. The staff at the front desk were very friendly as well as the valet workers. It was just what we needed for a quick night away!

Stayed in October 2024

Parking lot needs labeled better. Restaurant menu was confusing as to which one to use when looking ahead online. AC kept turning itself down to 69, although I did not reach out & complain.

Very cute & thought out hotel. Nice information book in room of hotel & area. Private parking was great. Moon no longer spins but aesthetic still very nice. It was a great rooftop experience with seating & skyline viewing. Felt safe with key card being needed to enter staying floors on the elevator.

Stayed in October 2024

was disappointed the eclipse restaurant was closed. we then went to the rooftop bar for something to eat. it seemed understaffed as the line to order was long (only one bartender and someone running down to the 1st floor to get supplies, and the cook was bringing the food orders to the tables). Because of the long wait, we ended up having 5 minutes to eat what we could in time for our show. I would think the moonrise would be in tune with the pageants schedule to know when they might need additional staff, especially since their restaurant is closed. our rooms were right in front of the elevators. that always sucks but the service staff were quite loud talking to eachother above the sound of their vacuum's. fortunately i bring ear plugs. :)

location was the reason we stayed here. the pageants location next door was very convenient and safe. we appreciated being able to check in early so that we could walk around before getting ready for the show. glad the rooftop bar was open till midnight so we could have an after show drink. liked the white noise machine in the room. The vending/ice machine room has a door. Makes a huge difference when your room is right outside of it.

Stayed in October 2024