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  5. Reviews of The Queen Mary

Reviews of The Queen Mary This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1126 Queens Highway, Long Beach, CA 90802, United States of America

#26 of 84 hotels in Long Beach

Guests' Choice

Review Score

Based on 574 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.6

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 24, 2024

    9.0
    Very fun and unique.
    • Leisure trip
    • Family with young children
    • Double Queen Stateroom
    • Stayed 3 nights

    a little expensive on the food and I wish the exhibits were open later in the day.

    most of the staff was very friendly. The tours were excellent. Food was a little pricey but otherwise, it was a great time.

    Stayed in March 2024

  • Reviewed: April 24, 2024

    7.0
    It’s definitely a one time experience, probably wouldn’t do it again.
    • Leisure trip
    • Group
    • Double Queen Stateroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The coffee shop was supposed to open at 6:30, we had a flight and was needing a snack and coffee, when they finally opened at 645, I went in the coffee shop and made a comment about them opening late and the young man was rude and said “it is what it is”, which is not the professional thing to have said. I feel like the carpet could be updated in the rooms and hallways, our room had a musty smell. We definitely enjoyed our tour guide, he was funny and knew a lot about the ship.

    We loved the history, tours and all the things to see.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Glad Queen Mary is back up and running.
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night

    Not the room I thought I booked. I was suppose to have a sitting area. Only one chair and no table. Mentioned to receptionist. No change made. Noisy bathroom vent that blew all night long. The food at the Promenade Cafe was pretty bad. Wilted salad. Red hot peppers in my Ruben Sandwich. Sprimp was milly from being frozen to long. It was freezing in the lobby with door open on the cold day. They over booked the Ghost tour with 32 people . Not much time to view special areas because we all had to rush through each place.

    Room service was great! Requested an extra blanket and it came right away. Bed was comfortable. Staff were all clean and polite. The ship was very clean. Nice shops. A big improvement!

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    I loved my stay. The ship is beautiful and the staff was great. Highly recommend.
    • Leisure trip
    • Group
    • Double Queen Stateroom
    • Stayed 1 night

    I didn't like that you can't control the temperature in your room, no air conditioning. I would have liked a coffee maker in the room as well.

    I loved the ship itself. The fact that it is historical and preserved. It's like walking back in time.

    Stayed in March 2024

  • Reviewed: April 23, 2024

    8.0
    Great for history buffs
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Climate controls of historical nature not working. One restaurant not in service since the pandemic.

    Beautiful historical location.

    Stayed in March 2024

  • Reviewed: April 22, 2024

    8.0
    Very nice people and place
    • Leisure trip
    • Family with young children
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to find some places from just a map. Didn't see few places because of rooms blocked off or so many stairs cases up down and around.

    It was nice. History lesson was great. But it needs to be preserved better. Staff was great, helpful and friendly.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    A fun, historic stay on a floating museum!
    • Leisure trip
    • Family with young children
    • Family Room with King and Twin
    • Stayed 1 night

    This is a living museum, and it's well worth paying to stay on board! The ship allows guests to access so much of the ship. We spent hours exploring! The mid-ship marketplace is great, and we had a fine dinner at The Promenade Cafe. The rooms aren't like many expect rooms to be today for the price one pays to stay on board. The bed sagged a bit, and a lot of caulk is used around tubs, etc. for repair. That's ok. They are clean, basic. You're paying for the experience, and to maintain an important maritime museum.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Beautiful ship, interesting tours/exhibits, great staff
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night

    Not a didn't like more of a 'it would have been nice'. The tours around the ship are open to the public which is great but it would be nice if out of the multiple tours that say a couple were included if you were a resident of the ship sure not all of them but say two. Also there isn't a resident only lounge and out of all the beautiful rooms again it would have been nice if one was for people staying on the ship only. That also may encourage more people to book a stay rather than just day trip to the ship.

    room was fantastic, if anything the room was too nice as you want to spend time in the room to enjoy it but there is also a lot of ship to explore and admire, you almost need more than one night to take it all in and give it the time it deserves.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Somewhere in Time
    • Leisure trip
    • Couple
    • Inside ADA Stateroom with 1 King Bed
    • Stayed 1 night

    More on-deck seating. Will Sir Winston's ever reopen???

    Fun to go back in time

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Inside ADA Stateroom with 1 King Bed
    • Stayed 1 night

    Everything

    Stayed in March 2024

  • Reviewed: April 4, 2024

    7.0
    Historic and comfortable
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    The Promenade Cafe was fairly pricey for what it offered.

    I liked the ship models and many decks to explore. The guest room was a good size. I was glad the portholes opened. We liked the coffee shop for a light breakfast.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    We enjoyed our stay and learned a lot about history. A ship this size needs a lot of maintenance. Could they create a vo
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was cold in our cabin. We would have liked being pre-warned about that.

    Historically interesting and informative. The other luxury ship models.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Unique place to stay for one night.
    • Leisure trip
    • Couple
    • Standard Room with 1 Full Size Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was small for two adults. Boyfriend was taller than the shower door. Wish the restaurants stayed open longer. Expensive for one night stay.

    It was fun to stay on a historical ship. The free shuttle service to the shops and restaurants was nice. The bar was nice.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    The air wasn't working but it was nice to open the window and our stay was 1st of March

    Na

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Inside Stateroom with 1 King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't alot of things to explore this time.

    It was very comfortable alot of things to see, the restaurant was good.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    We enjoyed the historical atmosphere and the friendly staff.
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    It is quite expensive for an old boat.

    The historical atmosphere.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were cold and the food at restaurants was below average

    It was a neat historic ship.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Room with 1 Full Size Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    As the signs say in the hallway sounds travel very much in the ships. Sad so many people have such lack for that as it was very noisy all night in the hallways. But I totally understood it as we were on a ship, and no engines were running.

    Loved everything about being on such a beautiful ship. any complaints are small and not really much as I know these are part of future projects. I am so excited to bring more family and friends to stay and see how it changes. Great staff very friendly.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    In terms of location this was perfect and it was interesting to stay here rather than a chain hotel.
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 2 nights

    We had a meal in the Promenade Cafe. The food was average and pricing was high based on the quality of the environment and the food. I wouldn't recommend.

    Check in was smooth and the room was excellent. Clearly as an historical environment some aspects are a little tired but this is to be expectaed.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Best Choice We Could Have Made!
    • Leisure trip
    • Group
    • Double Queen Stateroom
    • Stayed 1 night

    This is a bit of humor, we would have loved to see more ghosts or experience more activity...... Though this is not guaranteed when we booked the room. Other than this, the only recommendation I would have is to lower the price of the breakfast buffet.

    The room had two queen beds. The room itself was large and spacious. Dinner was wonderful, but could be considered expensive (we were on vacation and thus splurged). Breakfast buffet was expensive for the amount of food we consumed, but the food was hot and delicious. The staff around the ship was wonderful. We asked lots of questions and asked for personal experiences. The staff was more than willing to share stories and information about the history. The staff also had humor and we were able to joke with them a little. Upon leaving the shipping, we were boarding a Carnival Cruise. The bellman loaded our luggage on a cart and took if from our room all the way over to the porters (just across the parking lot) of the cruise line. Talk about above and beyond, double cudos.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Room with 1 Full Size Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurants could have been better

    1930 ocean liner, what is there not to like?

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Very nice two days.
    • Leisure trip
    • Solo traveler
    • Harbor View Deluxe King
    • Stayed 2 nights

    More areas open to the public.

    I liked the location. The room/bed was very comfortable. The amenities on board were good.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    7.0
    It was fair. And we witnessed some haunted spirits
    • Leisure trip
    • Group
    • Inside ADA Stateroom with 1 King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    It was rather cool and the rooms had no heat

    The history of it was awesome

    Stayed in February 2024

  • Reviewed: March 8, 2024

    7.0
    Good but not restful
    • Leisure trip
    • Couple
    • Harbor View Deluxe King
    • Stayed 1 night

    VERY Thin walls, Neighboring room was very loud thru 2am. The walls were just way too thin unfortunately

    Spacious and clean

    Stayed in February 2024

Showing 1 - 25

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