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Reviews of The Ritz-Carlton, Boston 5 stars

10 Avery Street, Theatre District, Boston, MA 02111, USA

#76 of 84 hotels in Boston

Guests' Choice

Review score

Based on 37 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    6.7

  • Paid WiFi

    7.5

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Showing 1 - 23

  • Reviewed: 4 January 2018

    10
    We look forward to our next stay.
    • With a pet
    • Leisure trip
    • Family with young children
    • King or Double Club Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel was friendly and accommodating. We enjoyed the food at the club level and the staff there was second to none. The overall cleanliness of the hotel excellent. We brought our dog for the first time and everyone treated us with open arms and respect. They loved our dog Isabelle. The only thing that I did not particularly like was the temperature in the artesian restaurant. It was extremely extremely cold while we were having breakfast both days. Unfortunately while the big windows are beautiful looking out they do not keep the in.

    Stayed in January 2018

  • Reviewed: 10 July 2017

    7.5
    Close to Boston Common and walking distance to many local...
    • Leisure trip
    • Family with young children
    • King or Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    No in room coffee and the general feel of the property did not reflect the room rate.

    Close to Boston Common and walking distance to many local attractions.

    Stayed in July 2017

  • Reviewed: 10 September 2018

    9.6
    Everything, the staff were verey friendly, smiling and...
    • Leisure trip
    • Family with young children
    • King or Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The only problem that their was no coffee maker at the room

    Everything, the staff were verey friendly, smiling and helpful.

    Stayed in September 2018

  • Reviewed: 22 March 2018

    8.8
    Service was great.
    • Leisure trip
    • Group
    • Deluxe King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    No rooms on lower floors.

    Service was great. Lounge area

    Stayed in February 2018

  • Reviewed: 6 December 2017

    9.6
    Great but rude staff at breakfast
    • Leisure trip
    • Group
    • Executive One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Unfriendly staff especially at breakfast.

    Great location and facilities.

    Stayed in November 2017

  • Reviewed: 24 February 2017

    10
    Surprise bday treat
    • Leisure trip
    • Group
    • Deluxe King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Surprise bday treat

    Stayed in February 2017

  • Reviewed: 2 January 2017

    9.6
    A magical New Year's
    • Leisure trip
    • Family with young children
    • King or Double Club Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Everything was, as usual, exceptional. We want to buy that coffee for home!

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 April 2016

    9.6
    Location close to Boston common and the excellent sports...
    • Leisure trip
    • Solo traveller

    I am disappointed there is a charge for wifi. Wifi should be included. Hotels with lower margins include free wifi. It is just a matter of time before all hotels do the same. What about Ritz Carlton leading the way?

    Location close to Boston common and the excellent sports club Are what draws me back to Ritz Carlton Boston every time.

  • Reviewed: 2 March 2016

    10
    I travel regularly and can honestly say that I have never...
    • Couple

    There is nothing that I did not like, except that I had to leave.

    I travel regularly and can honestly say that I have never experienced such outstanding service from the thousands of hotels that I have visited around the world.

  • Reviewed: 13 September 2015

    6.3
    The location.
    • Leisure trip
    • Family with older children

    Rooms need to be refurbished. Club lounge was not interesting especially the food which was limited and almost the same every day.Incompetence of some of the cleaning and the laundry staff. The day concierge !

    The location. (Wijdan ) The lady at the operator , Reception people

  • Reviewed: 31 July 2015

    10
    Location is excellent.
    • Leisure trip
    • Family with older children

    Did not expect to have to pay for wi-fi.

    Location is excellent. Centrally located for exploring the city. Easy access to the T and historical landmarks.

  • Reviewed: 17 July 2015

    9.6
    Beautiful hotel with a warm and friendly staff - very...
    • Leisure trip
    • Family with older children

    Very expensive.

    Beautiful hotel with a warm and friendly staff - very helpful concierge who was kind enough to book dinner reservations for my daughter and I even though it was at the last minute!

  • Reviewed: 8 May 2016

    9.2
    Staff extremely courteous
    • Leisure trip
    • Family with older children

    Staff extremely courteous

  • Reviewed: 21 April 2016

    8.8
    Location, room size, comfortability
    • Leisure trip
    • Couple

    a little dated

    Location, room size, comfortability

  • Reviewed: 19 March 2016

    5.8
    service
    • Business trip
    • Solo traveller

    nothing

    service

  • Reviewed: 15 February 2016

    9.6
    Staff always accommodating and pleasant.
    • Leisure trip
    • Family with older children

    Staff always accommodating and pleasant. Love the sports club and facility.

  • Reviewed: 12 February 2016

    9.6
    Great!
    • Leisure trip
    • Family with young children

    Great!!

  • Reviewed: 30 October 2015

    9.6
    Loved the staff, so professional and friendly.
    • Family with older children

    Loved the staff, so professional and friendly. Also, very pleased to have the Sports Centre available.

  • Reviewed: 21 September 2015

    9.6
    Location, hotel, work out facilities and especially the...
    • Leisure trip
    • Couple

    Location, hotel, work out facilities and especially the staff.

  • Reviewed: 22 August 2015

    6.3
    Location
    • Leisure trip
    • Family with older children

    Room size and comfort

    Location

  • Reviewed: 12 July 2015

    7.5
    The equinox gym facilities.
    • Leisure trip
    • Family with older children

    Nothing to complain. Except in one of the bellman is not really accommodating.

    The equinox gym facilities.

  • Reviewed: 9 June 2015

    8.8
    Health club!
    • Family with older children

    sewer Oder by elevator.

    Health club! location! staff!

  • Reviewed: 4 January 2015

    8.8
    Not much restruant choices
    • Leisure trip
    • Couple

    Not much restruant choices

There are also 14 reviews without text. These impact the overall review score.

Showing 1 - 23

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