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  5. Reviews of The Ritz-Carlton, South Beach

Reviews of The Ritz-Carlton, South Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

One Lincoln Road, Miami Beach, FL 33139, United States of America

#72 of 202 hotels in Miami Beach

Guests' Choice

Review Score

Based on 285 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.1

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Lanai Pool View Room with 1 King Bed - Balcony
    • Stayed 3 nights

    The entrance to the hotel looks like a supermarket. Mess on the breakfast tables. Indecently expensive breakfast. The pool area looks like a 3-star hotel

    Stayed in January 2024

  • Reviewed: December 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 8 nights

    Poor breakfast, very expensive, very small and uncomfortable room with ugly wardrobe. Have been forced to move to a suite.

    Lovely beach and kind staff there. The location of the hotel is also nice. Delicious lunch in the beach cafe.

    Stayed in December 2023

  • Reviewed: November 18, 2023

    9.0
    Amazing customer service - enjoyed our stay in the hotel, the staff made it even better!
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 1 night

    The price is a bit high, however the service you get makes it worth it as many of the hotels on the beach are priced similarly. We had a bad experience at the 1 hotel so booked the Ritz-Carlton instead and it was the best decision.

    The whole experience from check-in to check-out was amazing. We thoroughly enjoyed our stay. The hotel staff were very enthusiastic in making sure the stay was great for us. I recommend this hotel if you're on south beach Miami and looking to be treated right. They will look after you, from valet staff, receptionists (a lady named Asia got us checked in, she was amazing), concierge and literally everyone in the hotel. The Ritz is a beautiful hotel, our room wasn't as big as I expected but it had a balcony which overlooked the beach, the beds were very comfortable and the spacious bathroom had everything needed.

    Stayed in November 2023

  • Reviewed: October 10, 2023

    9.0
    Wonderful.
    • Leisure trip
    • Couple
    • Oceanfront Room with 1 King Bed - Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Neighbor guests yelling and arguing in the hall and adjacent room at 1 to 2 AM. Ants on the patio wonderful way to treat oneself in an elegant hotel.

    The staff was great. The greeting Champaign was fun.

    Stayed in October 2023

  • Reviewed: September 20, 2023

    7.0
    Nice location but not good price value ratio
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 6 nights

    1. It was nowhere indicated on booking.com that further to the price UDS 200 per night shall be paid as deposit. Also that the total amount must be paid at arrival. The receptionist claimed that it is normal everywhere in the USA but to be fair that was not our first visit and no hotel asked for that based on our experience. 2. Our room was located next to the elevators and we could clearly hear everything from the hall, also from the other rooms which was very upsetting. 3. There was a night when the fire alarm turned on 3 times and we could barely sleep. 4. Selection at the beach bar is quite poor, so almost all guests go outside of the hotel to have lunch. DiLido Bar was good on our first day, but then they started its renovation (causing noise and dust close to the pool) and it was closed for the rest of the week. We tried pizza next to the pool, it was nice but it turned out they serve it only over the weekends. Overall, we had the feeling the hotel is overpriced and do not provide accommodation and services which would be in line with The Ritz-Carlton level.

    The hotel is located at the end of Lincoln Road right next to the beach. The interior of the building and the area around the pool is quite nice.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    9.0
    wonderful and comfortable
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 3 nights

    everything was good

    did not have breakfast

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Worth the and extra investment! Location is the major bonus.
    • Leisure trip
    • Family with young children
    • City View Room with 2 Double Beds Adapted Tub - Mobility and Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    If I had to pick at anything, it would be the service at the pool. It took sometime to be able to get sun-beds and then drinks and lunch. But it wasn’t a major deal.

    Location was fantastic. Facilities, pool, room, access to the beach are all a major plus! Staff are amazing, friendly and always willing to help.

    Stayed in August 2023

  • Reviewed: August 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Room with 1 King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Location staff clealiness..Club is a llittle over hyped

    Stayed in August 2023

  • Reviewed: August 22, 2023

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Oceanfront Room with 1 King Bed - Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The size of the room was good. Bathrooms starting to get a little worn, but still good.

    Service throughout the hotel, pool, beach, parking etc was exceptional. Staff was always eager to assist and please. Beachfront in SoBe with staff on beach as well. Bar staff remembered my name; impressive. Hotel moved us up 8 floors when I requested a better oceanfront room. Awesome.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    9.0
    We keep memorable stay in Ritz Carlton
    • Leisure trip
    • Family with young children
    • Classic Room with 1 King Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Not practical if you have a car

    Excellent location with friendly staff

    Stayed in July 2023

  • Reviewed: August 8, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Classic Room with 1 King Bed
    • Stayed 4 nights

    Bed was a little uncomfortable on the edges and more comfortable in the middle. wonder if the mattress was old or poor quality or needs to be replaced/rotated.

    amazing service

    Stayed in August 2023

  • Reviewed: July 19, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Oceanfront Room with 1 King Bed - Balcony
    • Stayed 10 nights
    • Submitted from a mobile device

    When we arrived we were given a room not according to booking, no ocean view and in the corner Overlooking the parking. Parking is too expensive and house keeping very disappointing. Cleaning of the rooms is done very late. After complaining about the room, because we got there for 10 days, We got another room on the same floor with a bigger balcony. The beds were uncomfortable, too soft.

    The location of the hotel was excellent. The room is big and spacious. Clean and nice. The hotel staff is nice and service minded in most cases. Pool and beach are accessible. Well equipped and cozy gym.

    Stayed in July 2023

  • Reviewed: June 28, 2023

    8.0
    Very nice except for housekeeping
    • Leisure trip
    • Travelers with friends
    • Classic Room with 2 Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    On Saturday housekeeping came to the room before 9 am and didn’t even knock, the rest of the days had to request cleaning twice as per at 1600 the room wasn’t arranged

    Great location and friendly staff

    Stayed in June 2023

  • Reviewed: June 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    There was not a refrigerator in the room

    Staff was very friendly Cleanliness Entertainment was wonderful

    Stayed in June 2023

  • Reviewed: June 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Room with 2 Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Not enough staff at the pool bar, service slow and chaotic

    Stayed in June 2023

  • Reviewed: May 19, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Lanai Oceanfront Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    prices. the 2 issues I noted above

    check in delayed since computers down. tV in bedroom did not work and engineering never came to fix. otherwise fine

    Stayed in May 2023

  • Reviewed: May 17, 2023

    8.0
    enjoyed the stay but the food was very disappointing.
    • Business trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    food

    location , services

    Stayed in May 2023

  • Reviewed: April 14, 2023

    9.0
    Perfect getaway in the heart of Miami Beach
    • Leisure trip
    • Family with young children
    • Classic Room with 1 King Bed
    • Stayed 7 nights

    AC was set to too cold. After coming wet from the beach or pool it is rather cold in the corridors and main areas of the hotel.

    Location, private beach, excellent food, service

    Stayed in April 2023

  • Reviewed: March 24, 2023

    8.0
    nice pool, good location, pretty lobby
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    food at pool was mediocre. buffet breakfast food was mediocre and very expensive. room service food was subpar and very expensive.

    location

    Stayed in March 2023

  • Reviewed: March 18, 2023

    7.0
    short and nice break with kids
    • Leisure trip
    • Family with young children
    • Classic Room with 2 Double Beds
    • Stayed 3 nights

    better up keep on the interior exterior of the property

    The hotel was nice , however a litle run down, the in room safe was not working

    Stayed in March 2023

  • Reviewed: February 5, 2023

    9.0
    great location great staff
    • Leisure trip
    • Couple
    • Classic Room with 1 King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    old needs update

    location very good

    Stayed in February 2023

  • Reviewed: November 22, 2022

    9.0
    Fantastic
    • Leisure trip
    • Family with young children
    • Oceanfront Room with 1 King Bed - Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Elevators are a bit slow

    Fantastic service, great location, great food

    Stayed in November 2022

  • Reviewed: September 20, 2022

    7.0
    Mixed
    • Leisure trip
    • Couple
    • Oceanfront Room with 1 King Bed - Balcony
    • Stayed 2 nights

    We may have been spoilt in that we had just come from spending a week at the Ritz Carlton in Grand Cayman which was beyond fabulous with the most amazing staff. We were delighted on arrival at the Miami location to receive an upgrade to a Club room, but unfortunately after getting settled we found that it wasn't clean and the shower drain was infested with small insects. We decide not to cause a fuss that evening and spent a very uncomfortable night in a bed that was for some reason sagging in the middle. The next morning we raised the cleanliness and bug issue with management who offered to send a cleaner in or to move us to a different room. I wanted to move in the hope that there would be a more comfortable bed, although I was told all the beds were the same. They agreed to move us, but then the shift changed and the staff did not follow through, meaning we were sitting pool-side in limbo all day (not much of a hardship I suppose!) only to find that we still did not have a new room at the end of the day. The lady who then sorted us out did an excellent job following through and gave us attentive service, a room upgrade and a credit to our account. It was just a shame we had only two days and one of them was spent not entirely relaxed waiting to have a clean room to relax in. The staff were very good and some were excellent, but generally I found the some not as personally attentive and dedicated to excellence as I have found Ritz Carlton Ladies and Gentlemen to be at other locations.

    The location is great with a really lovely piece of the beach and really close to all the South Beach attractions, room decor is beautiful

    Stayed in September 2022

  • Reviewed: August 16, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Room with 2 Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Swimming pool and service

    Nice and Clean

    Stayed in August 2022

Showing 1 - 25

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