Reviews of The Rockville Hotel, a Ramada by Wyndham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3 Research Court, Rockville, MD 20850, United States
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Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewWe habe seen a cockroach in our room. Kind of disappointed
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewNothing
Dirty,
Dear Guest, Thank you for sharing your feedback. We strive to maintain high cleanliness standards, and it seems we fell short during your stay. Your comments are valuable, and we will ensure that they are shared with the appropriate team for review. We appreciate your insights as they help us to improve our guest experience moving forward.
Dear Guest, Thank you for sharing your feedback. We strive to maintain high cleanliness standards, and it seems we fell short during your stay. Your comments are valuable, and we will ensure that they are shared with the appropriate team f… Show more
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewOld, run down. Burt out light bulb not changed. Way way too much dust on the curtains. Stains on carpet and lamp shades. The doors had a quite large gap at the bottom which allowed light and noise in from the hallway. I could hear full conversations from many doors down and was often woken up during the night when people were in the hallway.
Hello Liane, Thank you for sharing your feedback regarding your recent stay. We appreciate your insights, and your comments about cleanliness and noise have been noted for our housekeeping team. While we strive to ensure every guest has a pleasant experience, we understand that expectations were not met in this instance. We hope you will consider giving us another chance in the future, as we continuously work to enhance our accommodations and guest experience.
Hello Liane, Thank you for sharing your feedback regarding your recent stay. We appreciate your insights, and your comments about cleanliness and noise have been noted for our housekeeping team. While we strive to ensure every guest has a … Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewthe spiral stair cases.
That there is mold on the lamp shades, the room had dust like it hadn't been clean in a long time. The shower water pressure was not that great on top of the high pitch scream it made. try to take a bath instead and id would have taken a good two hours to fill up the tube the pressure is so low.
Hello Norton, Thank you for taking the time to share your feedback. We appreciate your insights regarding cleanliness and maintenance concerns; they are crucial for our ongoing improvement efforts. Your experience with the shower water pressure and the staircase is noted as well. Ensuring a comfortable stay for our guests is important to us, and we will consider your comments for future enhancements.
Hello Norton, Thank you for taking the time to share your feedback. We appreciate your insights regarding cleanliness and maintenance concerns; they are crucial for our ongoing improvement efforts. Your experience with the shower water pre… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewReviewed: August 24, 2025 · Stayed in August 2025
Verified reviewLocation
Lack of bath towels, only one per room. Air conditioner on motion activation, had to get up to activate a/c in middle of night. Employees had no personality.
Hello Debbie, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the bathroom amenities, air conditioning, and staff interaction. Your insights are valuable in identifying areas for improvement, and we will certainly share them with the relevant teams. We hope you found the location enjoyable and that your overall experience was satisfactory. Thank you for staying with us, and we hope to welcome you back in the future.
Hello Debbie, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the bathroom amenities, air conditioning, and staff interaction. Your insights are valuable in identifying areas for improvemen… Show more
Reviewed: August 19, 2025 · Stayed in July 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 14, 2025 · Stayed in July 2025
Verified reviewReviewed: August 11, 2025 · Stayed in July 2025
Verified reviewReviewed: August 6, 2025 · Stayed in August 2025
Verified reviewReviewed: August 2, 2025 · Stayed in August 2025
Verified reviewPrice
Cleanliness
Hello Bachir, Thank you for your feedback regarding cleanliness and pricing. We continually strive to maintain a high standard for our guests and appreciate your observations, which will be shared with our team. Your insights are invaluable in helping us enhance the overall experience for future visitors. We hope to have the opportunity to welcome you back in the future to showcase our improvements.
Hello Bachir, Thank you for your feedback regarding cleanliness and pricing. We continually strive to maintain a high standard for our guests and appreciate your observations, which will be shared with our team. Your insights are invalua… Show more
Reviewed: July 29, 2025 · Stayed in July 2025
Verified reviewReviewed: July 24, 2025 · Stayed in June 2025
Verified reviewReviewed: July 23, 2025 · Stayed in July 2025
Verified reviewThe location is quiet and with easy access to the city and the highway.
The hotel is poorly managed and maintained. The rating needs to be re-evaluated because it is highly misleading. Don’t take my word for it, just go see for yourself. I am disappointed in booking.com for a misleading rating because it was a key factor in my decision in booking this hotel. The hotel did not honor the reservation nor was the staff able to abide by the reservation. I was put in a room with a dysfunctional key-card and needed to go to the front desk, to ask to be let into the assigned room for the better part of the first two out of four days of my reservation. There’s only 1 master key card and 1 staff member, wait time ranges anywhere between 5-20 minutes just to get back into the room. The room itself had clearly not been cleaned in a while, or prepared in anticipation of a guest; there was dust everywhere, the bathtub was sticky and greasy, the towels were stained and one had blood stain on it that was easy to spot, there was hair all over the doors, floor, shower curtains and bed. I had to kill a flying cockroach that flew off my bed as I was getting into bed which I at the time thought was just a bug. I’m concerned of what else might have crawled into my suitcase and baggage from this hotel. When I went to the front desk the following morning, to request a manager and express some of my concerns, the receptionist said, and I quote “is that it?” to my issues and asked me if I want to go somewhere else and find another hotel as if oblivious to the fact that I already paid for this reservation. I checked in late on Saturday after driving 14 hours on a 16 hours journey and have since then made multiple attempts to reach the manager to express my concerns, it’s been five days and still no response. This is how you run a business into the ground. I booked this hotel partly because of its 8.0/10 rating; the rating is a lie, I would not recommend this location to anyone, it’s a horrible experience and I just had to endure it.
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis.… Show more
Reviewed: July 21, 2025 · Stayed in July 2025
Verified reviewBig shout out to Tanya at the front desk. There were issues with lists of rooms and card keys not working. Tanya stayed pass her shift to assist us. Thank you Tanya!!
Dear Guest, Thank you for taking the time to acknowledge Tanya's dedication and excellent service. We appreciate your kind words and will ensure that your recognition is shared with her and the team. Your feedback regarding the room and key card issues will also be noted to improve our processes. We hope your overall experience was enjoyable during your stay and that you consider us again for your future travels.
Dear Guest, Thank you for taking the time to acknowledge Tanya's dedication and excellent service. We appreciate your kind words and will ensure that your recognition is shared with her and the team. Your feedback regarding the room an… Show more
Reviewed: July 21, 2025 · Stayed in July 2025
Verified reviewChecking in was a smooth process and the staff is friendly.
I will not be staying here ever again! The Hotel is very DATED and needs renovation, it smells like mold and you can see black marks of mold on the walls. There’s no convenient parking, the room was dirty and only had one towel and washcloth for two people to use. When I went to the front desk to ask for another set of towels she said housekeeping didn’t leave any towels and the hotel next door didn’t have any either. In the room several lights didn’t work and there’s a smell of wet carpet and rodent traps on the floor. If you leave at night and come back all the side doors are locked and you have to walk all the way around to the front. The breakfast option were terrible. For the amount that this hotel charges is a crime.
Hello Marquita, Thank you for sharing your experience. We appreciate your feedback regarding the aspects of your stay, including the condition of the hotel and room amenities. It’s great to hear you found our check-in process smooth and our staff friendly. Your comments have been noted for consideration, as guest satisfaction is important to us. We hope you’ll give us a chance to improve in the future.
Hello Marquita, Thank you for sharing your experience. We appreciate your feedback regarding the aspects of your stay, including the condition of the hotel and room amenities. It’s great to hear you found our check-in process smooth and ou… Show more
Reviewed: July 16, 2025 · Stayed in July 2025
Verified reviewI got a free breakfast because I complained (see below); however, it was the usual lousy cereal/toaster that barely worked/rubbery sausages. Comfy mattresses.
No key card was available to me for my entire stay; staff had to open my room for me each time. Elevator was balky; door often didn't shut. No bath towels in my room--just two postage stamps. One tissue left in the dispenser. Coffee maker was missing its carafe, and there were no cups.
Hello Nancy, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the issues you encountered during your stay, as it helps us identify areas for improvement. We're glad to hear that you found the mattresses comfortable, but we regret any inconvenience caused by the other aspects of your visit. Your concerns will be noted as we continue to enhance our services and facilities for future guests. We hope you might consider staying with us again in the future to experience our continuous efforts towards improvement.
Hello Nancy, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the issues you encountered during your stay, as it helps us identify areas for improvement. We're glad to hear that you … Show more
Reviewed: July 12, 2025 · Stayed in June 2025
Verified reviewReviewed: July 7, 2025 · Stayed in July 2025
Verified reviewReviewed: July 5, 2025 · Stayed in July 2025
Verified reviewThat it was away from our Norm, we don't do holidays. But Enjoy taking trips as a whole on the road.
Felt as the room appliances like the blind drawer fell down and that didn't even move it, it was ice or melted water inside the ice container! We didn't even use. But, management operators to that world which was a good gesture very kind and very appreciative.
Hello Clayton, Thank you for sharing your experience. It's great to hear that you appreciated the gesture from our management team. We strive to create a welcoming atmosphere for all our guests, especially those who may be stepping out of their comfort zones for travel. Your feedback about the room appliances will be noted as we continuously work to enhance our services. We hope any future travels you undertake are enjoyable and memorable.
Hello Clayton, Thank you for sharing your experience. It's great to hear that you appreciated the gesture from our management team. We strive to create a welcoming atmosphere for all our guests, especially those who may be stepping out… Show more
Reviewed: July 4, 2025 · Stayed in June 2025
Verified reviewVacation
Nothing
Dear Guest, Thank you for sharing your feedback about your recent stay. We strive to provide our guests with memorable vacation experiences, and we appreciate your thoughts. If there were aspects of your visit that you felt could be improved, we encourage you to reach out to management directly, as your insights are valuable for our continuous improvement efforts. We hope you consider staying with us again in the future.
Dear Guest, Thank you for sharing your feedback about your recent stay. We strive to provide our guests with memorable vacation experiences, and we appreciate your thoughts. If there were aspects of your visit that you felt could be improv… Show more
Reviewed: July 2, 2025 · Stayed in July 2025
Verified reviewReviewed: July 1, 2025 · Stayed in June 2025
Verified review