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  5. Reviews of Sheraton Dallas Hotel

Reviews of Sheraton Dallas Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

400 North Olive Street, Dallas, TX 75201, United States of America

#87 of 171 hotels in Dallas

Guests' Choice

Review Score

Based on 337 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 20, 2024

    8.0
    I would definitely stay here again.
    • Leisure trip
    • Family with young children
    • Junior Suite, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    You need to order in room food service delivery before 10:00 PM.

    The location and view of the city was beautiful. Having valet service was a bonus. The valet, bell service and concierge was exceptional.

    Stayed in March 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    Price.

    Location, staff and check in process was easy

    Stayed in January 2024

  • Reviewed: October 26, 2023

    9.0
    Dudley
    • Business trip
    • Family with young children
    • Junior Suite, 2 Queen, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There was nothing I didn't like.

    I like the respectful staff. People were friendly Draft had good wings. Palettes restaurant was excellent host to my friend.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 3 nights

    housekeeping lead time to fulfill requests

    location, and facilities

    Stayed in September 2023

  • Reviewed: October 2, 2023

    9.0
    Was nice , pricey
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    All ok

    Good location

    Stayed in October 2023

  • Reviewed: September 13, 2023

    7.0
    not enough for the price
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 2 nights

    for $900 for 2 nights, they could have included the breakfast. No ice machine working on the floor, no cold drink in the fridge, especially in Texas ... and it's 110 outside, coming from a plane travel

    Room clean, not a lot of noise .. the views downtown

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    It was great! I had a nice view and our waiter Ray at the main restaurant was friendly and provided us exceptional servi
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    A bit dated in general

    Cleanliness

    Stayed in September 2023

  • Reviewed: August 13, 2023

    8.0
    a couple of hiccups, but the staff dealt with them professionally and with care, so well done.
    • Leisure trip
    • Family with young children
    • Junior Suite, 2 Queen, Sofa bed
    • Stayed 1 night

    signage to the gym and pool from the north tower, sign says 4th floor, no mention you need to go to the central tower. The pool area and gym are in need of upgrading.

    great location, well appointed for an older hotel

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Sheraton Marriott stay
    • Business trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    But the bed to hard pillow to soft , and the bed was slanted feet was up and head leaning down..couldn't hardly sleep...No shower curtains,i had to call front desk to get shower curtains put up..

    It was clean . Maids are very helpful....really need a microwave in the room.. Not worth $249 a night.. I have to call to get shower curtains..

    Stayed in August 2023

  • Reviewed: July 31, 2023

    7.0
    Nice turn around trip
    • Business trip
    • Group
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Original price was lower… when I went to book room rates kept rising and saying this room you selected was unavailable… upon arrival Card was charge 2x fir one room money was held up on bank… funds are still on hold

    Good area of town clean rooms

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was dirty full of hair and bugs

    Stuff was really helpful

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Loved it staff was very friendly. Very clean. Breakfast was over priced and had a bad view of the city other than that i
    • Leisure trip
    • Family with young children
    • Executive Suite, 1 King Bed, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Had a bad view of the city this time.

    Cleanliness of the rooms.

    Stayed in July 2023

  • Reviewed: June 1, 2023

    8.0
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: May 23, 2023

    7.0
    It could have been great - but was just OK.
    • Business trip
    • Group
    • Junior Suite, 2 Queen, Sofa bed
    • Stayed 1 night

    We planned to eat and drink more at the hotel, but the bars were not open on the Friday evening of our stay (despite it being during their normal hours). We also tried to have brunch / lunch the next day but the restaurant did not appear to be open so we ate outside the hotel.

    Staff was very friendly and the room was great.

    Stayed in March 2023

  • Reviewed: May 15, 2023

    7.0
    Perceived luxury, adequate in reality
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Additional charges for parking, breakfast, etc. Very poor customer service from reservation line. Adding a name to the reservation was like pulling teeth. Set a poor tone right upfront.

    Convenient location, clean rooms. The view was nice.

    Stayed in May 2023

  • Reviewed: April 29, 2023

    7.0
    friendly staffs
    • Group
    • Guest room, 2 Queen
    • Stayed 5 nights
    • Submitted from a mobile device

    a little old

    location

    Stayed in April 2023

  • Reviewed: April 17, 2023

    9.0
    very good hotel
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    distância do centro

    comforto do quarto e centro de conferências

    Stayed in February 2023

  • Reviewed: April 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    My room was hot and uncomfortable

    Everything was Awesome

    Stayed in April 2023

  • Reviewed: April 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom was too small. Only one chair in the room. Staff was not very knowledgeable when asked questions.

    Good breakfast buffet. Housekeeping service very good b

    Stayed in April 2023

  • Reviewed: January 9, 2023

    8.0
    Was okay but wouldn’t stay if I wasn’t traveling for work
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Building in general is a bit outdated, was expecting more for the price charged. There is not much to do near the hotel, especially during the weekend. No places nearby to buy food.

    Rooms were clean and big, hotel has some facilities to get coffee and groceries within.

    Stayed in January 2023

  • Reviewed: January 1, 2023

    9.0
    Great stay, staff helped when issues where presented.
    • Travelers with friends
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Close to downtown

    Stayed in December 2022

  • Reviewed: December 18, 2022

    9.0
    visit with family in Dallas
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 6 nights
    • Submitted from a mobile device

    we just received clean towels once in our 6 night stay. and our trash cans were overflowing

    the location

    Stayed in November 2022

  • Reviewed: December 1, 2022

    7.0
    Pillows are horrible
    • Business trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    The initial front desk person was rude. The one on the check out was nice.

    Clean place

    Stayed in November 2022

  • Reviewed: November 26, 2022

    7.0
    Great for the event but i would not stay there if the event was not being held there
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night

    The rooms were small for the price and there was no fridge or mirowave in the rooms.

    the staff was great. the place is very clean.

    Stayed in November 2022

Showing 1 - 25

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