Central location great to access everything in the city

Stayed in August 2025

It would be good to have a grab bar in the showers.

The apartment was very comfortable and well appointed. A little more orientation to the building at check in would be nice.

Stayed in August 2025

Dealing with @cloud was good, until it wasn't. We accidentally took the parking fob home with us. Less than 8 hours later I was charged $150 to replace it even though I offered to overnight mail it back.

The facility itself was fantastic! Location is great, rooftop pool is amazing, apartment itself was nice.

Stayed in August 2025

It was very clean and quiet

Stayed in July 2025

A small bit noisy in the alleyway at night with bins.

Great location and space

Stayed in July 2025

Nothing.

The style. The comfort. The location.

Stayed in July 2025

Check in process a struggle. Difficult to contact property manager and sending physical id’s of all parties a pain in the ass. Make check in process work for people of all ages and technical skills. Your competition does. Make luggage holding possible for guest. This is not available at this building

Fairly convenient, still required a lot of Ubers.

Stayed in June 2025

Nope

Beautiful and clean

Stayed in May 2025

I needed an extra blanket and couldn’t get one

Apartment was perfect

Stayed in May 2025

Cloud 9 offer to cover my parking but did not do it.

It was clean and a great location. We really like the gym and basketball

Stayed in March 2025

Had a little misunderstanding with front desk on early check in but cloud9 team solved it pretty quickly remotely. Front desk did not allow me and my family to stay in lobby until this issue is resolved so we had to step outside for few minutes in a chilly weather. It feels like there is some disconnect with cloud9 remote team and building managing team (front desk) but overall it is not a big deal

Stayed in April 2025

The apartment was lovely. It was in a great location. Our only complaint was the size of the towels. Other than that, it was wonderful

Stayed in March 2025

This was a perfect apartment for my family with great amenities and located within walking distance of several of the best Chicago sites.

Stayed in March 2025

Couch was a little uncomfortable but we made it work!

The location was excellent

Stayed in January 2025

Could use more towels and a hair dryer for 2nd bathroom. Not pleased with Cloud 9 rental organization-charged full amount months before occupancy and charged $1000 deposit (refundable) for 2 night stay, required photo ID’s in advance for each of the four occupants.

Great location, clean and comfortable.

Stayed in September 2024

I arrived and there was someone else staying in the apartment. It took a while for them to find me another apartment.

Stayed in April 2024

I signed up for early check in and then was allowed to.

Location.

Stayed in May 2024

Really, nothing. Exceeded expectations.

This property is at a great location. It is nice and roomy. The kitchen is all furnished. Both the unit and the public areas are clean and easy to access.

Stayed in December 2023

Location, roof top pool and patio.

Stayed in September 2023

Nothing, everything perfect

Loved everything

Stayed in October 2023

I loved everything about

I was nice and clean, all the amenities, and the staff was very friendly and helpful

Stayed in September 2023

The apartment itself is beautiful—modern, clean, and the pool is definitely a highlight. But the service was truly disappointing. For such an expensive stay, I expected basic issues to be handled professionally. One key was missing when I arrived, and more importantly, the air conditioner wasn’t working. I called and texted multiple times, but got nothing but generic responses like “We understand your concerns.” No one came to fix it until the next morning. Even worse, someone entered the apartment early in the morning without any permission to fix the AC, and then left it locked at 68 degrees. I had to keep calling just to get the temperature settings changed. When I went to the front desk, I was told it wasn’t an emergency and that I should just open the windows—which meant trying to sleep through loud street noise all night. The place looks great, but the management and service were among the worst I’ve experienced.

Stayed in July 2025

No breakfast

N/A

Stayed in June 2024

The gentleman working the front door was pretty much an awful human being. He acted like I was an idiot for trying to check in and being unsure of what the process was. He made no effort to help and actually did his best to act aloof and confused. Overpriced. AC didn't circulate well. Freezing in main rooms and hot in bedrooms. No extra towels. No extra blankets. Master shower had standing water when showering. Very dark. Super loud and hard to sleep at night.

Location.

Stayed in June 2024