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  5. Reviews of The Westin La Paloma Resort & Spa

Reviews of The Westin La Paloma Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3800 East Sunrise Drive, Tucson, AZ 85718, United States of America

#59 of 106 hotels in Tucson

Guests' Choice

Review Score

Based on 279 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2024

    7.0
    Nice stay no hot water
    • Leisure trip
    • Travelers with friends
    • Guest room, 2 Double, Mountain view, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Took 2 cold showers No hot water. Cold water not good for sore muscles from being at the golf tournament all day. Not happy.

    Landscaping beautiful, staff very helpful, view off balcony was amazing

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    We decided to stay at La Paloma due to a nostalgic connection and we were visiting friends close by.
    • Leisure trip
    • Couple
    • Guest room, 1 King, Mountain view, Balcony
    • Stayed 2 nights

    Staffing levels seem rather sparse. Parking was inconvenient so we opted to use the valet services. Room service options were rather limited, particularly for breakfast.

    The room was ample sized, in good repair and clean. The bed was comfortable and linens were lovely. The bathroom was large, towels were fluffy, shower fixtures upgraded and the bath products were very nice. The view of the Catalinas from our room was, as advertised, very pleasant. We had lunch twice and the food was excellent. The property appears to be undergoing a facelift and our stay was unaffected.

    Stayed in March 2024

  • Reviewed: February 11, 2024

    9.0
    Great for a weekend away!
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 3 nights

    We arrived after dark, and didn't know the layout of the property. I wish a staff member had been there to show us to our building/room because we kinda wandered around until we found a building with an elevator to get us to the 2nd floor. Fridge door didn't latch easily so overnight it wasn't on. They didn't provide a shower cap (to keep my hair dry when showering; hard to keep my hair out of the "rainfall" shower) so when i asked for one, what i got was more like a hair net with a hole in it. Did not use that in the shower.

    Room was very large! We had a room at the end of the building, so it was very quiet. Bed was comfy, TV was big. Bathroom had a separate shower from the tub; I wish the tub was bigger, it would fit a kid but not an average-sized adult. Parking was free. We ate at the restaurant in the main building one day, we liked our dinners.

    Stayed in January 2024

  • Reviewed: October 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The shower water was super hot, making it uncomfortable to shower. The water slide was closed.

    The property was beautiful. The beds were super comfortable. Overall, it was fun and relaxing.

    Stayed in October 2023

  • Reviewed: August 21, 2023

    9.0
    Beautiful property. Everything was lovely. Excellent housekeeping, staff and hospitality.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Beautiful property. Everything was lovely. Excellent housekeeping, staff and hospitality.

    Stayed in August 2023

  • Reviewed: August 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Choose the upper floor better view.

    Felt like I was many miles away. Very relaxing and fun.

    Stayed in July 2023

  • Reviewed: August 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    swimming pool and room service was amazing

    Stayed in July 2023

  • Reviewed: August 1, 2023

    9.0
    Great time friendly staff
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The pool bar

    Stayed in August 2023

  • Reviewed: August 1, 2023

    9.0
    Good and Bad
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    While i do have a credit card, those who don't are excluded from enjoying a stay at this resort.

    Awesome staff!

    Stayed in July 2023

  • Reviewed: July 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 2 nights

    The shower

    The pool

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    La Paloma Review
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was outdated and the carpet smelled of possibly cats or a horse? Lol! The resost was empty and they still placed us in Building E which is quite aways away from everything. Not sure why they were filling the back buildings when nobody was there? Other than that the stay was amazing!

    The resort was fun! We enjoyed the pools! Staff was very polite! The bellman are the best!!! Funny guys! They treated us well!

    Stayed in July 2023

  • Reviewed: June 28, 2023

    9.0
    it was a great stay, staff is friendly
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Balcony
    • Stayed 1 night

    not enough shampoo and soap for three people. no water kettle and only two cups in the room while it was booked for up to 4 people.

    pool

    Stayed in June 2023

  • Reviewed: June 1, 2023

    7.0
    good
    • Leisure trip
    • Couple
    • Guest room, 2 Double, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms need upgrade

    pool slide

    Stayed in May 2023

  • Reviewed: May 2, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The bed blanket, pillows and sheets were covered with fur or human hair. Most likely fur. There was also fur on the couches and chairs. The carpet was also dirty and a little old. After we reported the issue, the cleaning crew did good about fixing the problem.

    The patio and the lobby. Also the layout of hotel in general. The food at the Contigo restaurant was very good. The pool was nice but crowded. The parking lot is also nice and roomy.

    Stayed in April 2023

  • Reviewed: April 17, 2023

    7.0
    Nice location, but hotel is understaffed so long wait times and some services not available.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Mountain view, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Two of the pools were out for maintenance which was too bad since one was the kid pool and I have two toddlers that don’t know how to swim yet. The service was very slow at the main restaurant as well, and that was challenging. Also, I tried to set up a stay at the kids club for my kids but no one returned my phone calls/messages over a period of four days.

    Location was nice.

    Stayed in April 2023

  • Reviewed: March 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Mountain view, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom shower smelled

    Location

    Stayed in March 2023

  • Reviewed: January 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Guest room, 2 Double, Balcony
    • Stayed 1 night

    View

    room

    Stayed in December 2022

  • Reviewed: September 26, 2022

    7.0
    the only thing holding this property back is the bedding, especially the sheets quality. our room had lots of stains and
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    quality of bedding, cleanliness of rooms (carpet stains, dirty hardwood floor)

    great property and facilities/pools

    Stayed in September 2022

  • Reviewed: July 28, 2022

    8.0
    we loved it and will return again!
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    only complaint, the floors in the room was filthy. our feet were black after walking on them. they need to have them professionally cleaned.

    the grounds were beautiful and clean. the staff was friendly and service was excellent. we loved the pool and dining.

    Stayed in July 2022

  • Reviewed: July 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking, late housekeeping, TV remote/channel surfing was cumbersome

    Golf course, views, pool area

    Stayed in July 2022

  • Reviewed: June 29, 2022

    7.0
    I found the bedroom area to feel a bit too modern and corporate for my liking.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, Balcony
    • Stayed 1 night

    I got a terrible nights sleep because I could not seem to operate the air conditioning correctly. When I checked out I let the front desk know that something may be wrong with the thermostat in room F451 where I stayed.

    Its a beautiful resort and very accomodating. I love the lobby, the water bottles at the pool, the cold water feature and the kids games.

    Stayed in June 2022

  • Reviewed: May 26, 2022

    9.0
    We had an amazing weekend.
    • Leisure trip
    • Couple
    • Guest room, 2 Double, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Wish we could have stayed longer.

    We didn't have breakfast. The pool and inside bar service was excellent.

    Stayed in May 2022

  • Reviewed: May 5, 2022

    9.0
    very enjoyable experience.
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    pillows could be better

    Stayed in May 2022

  • Reviewed: May 1, 2022

    9.0
    Best stay vacation
    • Leisure trip
    • Couple
    • Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing everything was great

    We ate dinner at the restaurant on the resort say and drank by the pool enjoying each other company

    Stayed in April 2022

Showing 1 - 25

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