Staff are very rude. Also breakfast is coupons at the restaurant. The elevator is very slow and doesn’t work properly

The location and that the rooms are spacious

Stayed in April 2024

The room was falling apart and outdated. The mirror for example looked it was falling apart and the floor was damaged . Location was not nice the highway woke me up more than anything. Worst the valet were so rude and actually made us feel not welcome . One even snapped at my husband . J

I love the people who worked at the front desk and the restaurant for breakfast. They made us feel so comfortable

Stayed in April 2024

Have more selections for a variety of eaters.

It is in a good busy location. The property is pretty easily to get around and has multiples access to different levels.

Stayed in March 2024

No in room amenities, microwave, refrigerator (unless requested).

The staff was extremely friendly and helpful.

Stayed in April 2024

I think I have just one complaint. Even though I booked the room for four people and it was advertised as 'breakfast included' it wasn't included at first. I had to ask staff about it and the lady at the counter wasn't too happy fulfilling my request. I was given only two vouchers for a breakfast even though the room, as I said earlier, was booked for four. The lady explained it's their policy and she can only give me two vouchers... So, keep that in mind if you go there with larger group. The breakfast itself will cost you around $20 otherwise. Basically, in this regard it's far below what you'll get for a 4*, or even 3* run of the mill hotel in Europe.

I chose the hotel mainly because it offered great price in the city center, with walkable distance to Toyota Center. It's located in what seems to be a financial district so it's very quiet and the area seems to be super safe.

Stayed in April 2024

One of the outlets in the room did not work at all.

Great location, hospitable, and close to everything downtown!

Stayed in April 2024

The shower leaked over the floor.

The staff super friendly and very helpful. The bed was nice. The room was clean. The location was awesome.

Stayed in April 2024

No huge issues but there was practically an entire wall of outlets in the room that did not work, so we had to alternate charging our devices at the nightstand. Very small bathroom. Long wait for the elevators. No mini fridge or microwave in the room.

Hotel is located on the "outskirts" of downtown, so a lot less foot and vehicle traffic. The lobby looked nice. Hotel appeared clean in the areas we visited. Saw many reviews about the valet parking but there is a covered garage right next door that we used. Quick check in and checkout.

Stayed in March 2024

I only had one simple request, to have a tea kettle in my room, I was promised one but I never received it. (I asked 3 times)

The best thing about it is the location, very good location in downtown.

Stayed in March 2024

Although impressive the rooms are a little patch worked up to look newer or modern, so our toilet had an issue the entire time we were there.

Very modern in the Bobbie be very clean. Lots of people around in the front counter. Staff was exceptional.

Stayed in March 2024

The room floor was buckled in some places.

The hotel was very clean, staff was very helpful, room was larger than usual, and food at the restaurant was good.

Stayed in March 2024

Nothing really, but just as feedback; The hotel corridors could do with a bit of refreshment, but that didn't bother me or influence my general impression of the hotel. I was working a fair bit in my room, and just a bit stronger light would be good.

The room had all the things expected and required. Great with ironing board, iron, and hairdryer. Work space came handy, and the bed was very comfy. Facilities were nice, outside bar with live music as well as breakfast restaurant- both with lovely staff! Thank you Vicky! I would stay here again if I return to Houston.

Stayed in March 2024

Small bathroom, everything a bit dated.

Good location, friendly staff, comfortable bed and pillows.

Stayed in January 2024

No coffee waiting for me downstairs ? ? That would have both spoiled & impressed me!!! Also, in luxury facilities I’ve stayed in previously….there is always a shower cap & a liquid hand soap!

Beautiful facility, loved almost everything!!

Stayed in March 2024

Small bathroom.

Large, beautifully furnished rooms. Exceptional service.

Stayed in March 2024

It wasn’t as nice as I expected but it wasn’t bad. I wished there were thicker covers on the beds or a comforter or something.

It was a pretty cool building

Stayed in February 2024

The bathrooms are perhaps a bit small although well organized. There is no rack to dry the towel after a shower. Some of the amenities did not work properly (e.g. room safe did not operate at all, one of the faucets was loose, and the wifi signal was very weak on the 11th floor). Finally, in the morning, as things get quite busy, the elevator wait can be very long especially for those on the upper floors of the hotel.

The hotel offers clean, quiet, comfortable and spacious rooms. The mattress is firm but not too hard. The pillows are soft but not too much so. The bathroom offers body wash, shampoo and hair conditioner. The hotel is located at the southern end of downtown Houston, but within an easy walking distance to all of the downtown area. Moreover, getting an Uber/Lyft never required a wait longer than 5 minutes for trips outside of downtown.

Stayed in February 2024

Cost was high, 200$ for 1 night, that’s heavy for a small business owner

Clean room and big shower

Stayed in January 2024

Valet parking is very expensive

Stayed in January 2024

No tea, no kettle, no milk. Beds were small doubles so not enough space for two slim people even. For the price this should be provided as well as complimentary breakfast

Central location, friendly staff, flexible

Stayed in January 2024

Weak WiFi signal and old furniture

Location

Stayed in November 2023

I asked two of the staff directions and neither of them spoke English so I was left without help wandering about. Lol The outside light shown through the crack around the door really bad at night and if the water in the neighboring room was running it sounded like a monster hiding inside my room. Frightening until you figure out what it is. Bathroom was small and had my claustrophobic personality freaking a tad. Sometimes the elevator wait on the 5th floor was 15 minutes. I had to take the stairs (5th floor) and almost missed my Uber. Annoying. Oh and my kids used the long pillows as swords and fought with them. Parents beware. Oh, oh and not all of our rooms outlets worked. Lastly was that the midnight snack selection was sub-par.

Beautiful lobby and friendly valet assistance. Also the pillows were fantastic! 10/10 on that!

Stayed in November 2023

House keeping only available if you stay more than 3 nights.

Stayed in November 2023

Houston traffic is difficult to navigate, especially downtown. The location being in the middle of town and one streets were intimidating.

The cleanliness and the polite staff!

Stayed in September 2023