Whilst the hotel is nice, it doesn’t seem finished. Eg the bathroom door continued to slide open when closed. And there are empty walls (no art) and wires showing in the lobby. We had issues with the car parking - and it took forever to get the right contact number, for then not to be able to use the hotel phone from the room to make a call. Finally, our room didn’t get serviced for our stay over - apparently you have to request this. As seasoned travellers this was news to us. Whilst the staff were polite and keen to help, it just didn’t move quickly.

Rocky - he was a complete superstar! Hold on to him! So knowledgable and helpful.

Stayed in April 2024

Little expensive

Location and bathroom

Stayed in April 2024

The parking paid garage. It was hard to get in and out of.

The property was clean and I felt safe. The price was reasonable as well.

Stayed in February 2024

Was told we were being charged additional fees that we could not decline but would include beverages in the bar lounge area but the area was so busy we could not get anyone to take our drink orders even after they acknowledged we were there.

Stayed in December 2023

The mattresses are like a rock, and neither of us slept. Heard road noise all night long.

We loved the entire property. It was beautiful!

Stayed in November 2023

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

Stayed in October 2023

The on-site restaurant was handy, but with limited offerings.

Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.

Stayed in September 2023

The chk in process, (admittedly late in the eve), was difficult. Several aspects of room needed maintenance, (sink taps leaked & door lock didn't work). We were offered another room but not to same spec. No windows to open & so no fresh air to circulate - air con v cold. Although senior staff on the ball, other members lacking i.e. didn't know how to order a taxi or local info. A safe & clean place to sleep rather than a hotel with full facilities.

Location was good. Hotel was clean. The asst GM and GM were very helpful. A place we felt safe to be.

Stayed in July 2023

That the little restaurant and bar closed early

The hotel was really nice I loved that they kept the character of the old building. The rooms were big and clean, the beds were very comfortable. Location was walking distance to Beale street.

Stayed in July 2023

great staff

Stayed in May 2023

the noises coming from outside the room when we were trying to sleep

the room was nice

Stayed in March 2023

Not that many good restaurants nearby.

Prime downtown location walking distance from the Peabody Hotel.

Stayed in February 2023

we had a leaking sink. they are a little stingy with the towels. a little cleaner would have been nice

the location is excellent for Beale Street! the rooms are spacious.

Stayed in November 2022

The small restaurant in the hotel

Location, and staff

Stayed in October 2022

Housekeeping didn’t come , only towel change. Noisy room due ton window on the street

Good location , spacious room

Stayed in October 2022

Needed a quick stop while traveling from TX to VA. I just pulled it up and booked it. I was hoping for a place near good food but really didn't have the time to look. All is all -- it met the need at the moment.

Stayed in September 2022

Excellent front office service by Rocky who was extremely helpful - rooms are a good size and located about 600m from Beale St

Stayed in August 2022

bar was closed

location

Stayed in July 2022

Hard to figure out parking. Shower not very clean. Very musty in the room. Pretty expensive for what you get.

Decent room. Very comfortable bed.

Stayed in August 2022

Bed very uncomfortable. Room is small, no chairs

Good location. No cook so no full breakfast

Stayed in June 2022

staff was short handed and didn’t get towels, cups, or coffee

beautiful historic hotel

Stayed in June 2022

clean & staff was great

location

Stayed in June 2022

Location was convenient but not in good area

Room was clean

Stayed in May 2022

Elevators were extremely slow

Room was prefect. Staff was awesome.

Stayed in April 2022

We felt that parking should have been included. We were not aware that the hotel did not have their own parking lot.

Stayed in April 2022