A little hard to find the shuttle bus and I tried to email and contact multiple times via booking .com. And they obviously don't check their messages as could not contact without calling them locally. Which is v expensive when you are calling from a British phone in Houston airport! I tried two weeks before I travelled to get hold of them via email and nothing. Be warned!

Great staff and huge room with comfy bed. A little dated and clearly well used, but very clean and comfortable with everything you could need. When I eventually found the shuttle it was smooth sailing and a great service.

I requested a hotel shuttle.. none showed up. I asked the manager why and he replied. "They're trying something different. I replied "like making your guest's find their way?" It cost 20 dollars by taxi. so, the savings I'd hoped for did not. I will likely choose another hotel on my next trip. It was not the cost that bothered me.. it was the waiting for 45 minutes before I made my own way. Should remove "airport shuttle provided" from the website.

It's a good clean place to stay.

getting the shuttle at the airport was not great. I had no cell and had to ask a United employee to call. Had to take the subway to ABC from E which was annoying

Room nice. Breakfast was good . I

Stayed in February 2024

breakfast was average and not many options - especially being vegetarian - needs more fruit

comfy beds staff were friendly and was easy to arrange an airport shuttle clean & spacious room

The wait for the shuttle from the airport to the hotel was 40 minutes.

Easy and convenient shuttle getting to the airport

I purchased laundry detergent for whatever that cost was, then tried to use the washing machine. The card system would not accept either of my cards, and the single coin op machine was out of order. So, I had to dispose of an article of clothing as it was soaked in the liquid detergent as I could not pack it with my other dry clothing for my departure that day. Other than that it was a pleasant stay and the location was peaceful and quiet. I've been a long time customer of Marriott and now a Titanium Elite member, so I will likely always choose Marriott Bonvoy for my travels whenever possible.

Breakfast was very good. The room was quiet and comfortable. Good entertainment TV.

Allen at reception is a valuable staff member. He was fantastic!!

Stayed in October 2023

The location was very convenient.

Stayed in July 2023

The hotel is hardly seen, specially at night; it does not have a proper entrance and visible name. It looks like a back exit. There is no restaurant available nor are there any walking distance restaurants. The person on the front desk recommended Uber Eats and it turned out that they don’t deliver to the hotel, I got my orders cancelled, reassigned and cancelled again. Breakfast is limited to eggs and sausage, bagels, muffins and yoghurt.

Good location, close to the airport. Large room, clean with good features.

Stayed in September 2023

The furniture......

Staff, front desk clerk, Gabriel was very kind and helpful

Stayed in August 2023

Front desk young man was very kind and helpful, I think his name was Alex....he was fluent in Spanish

Stayed in July 2023

The bedding was dirty.

I liked the location of the facilities and the pool was nice as well.

Stayed in May 2023

The breakfast was, for us, a little disappointing with no bread available for toasting.

We enjoyed the room facilities and the size of the room, allowed us to relax before our flight.

Stayed in March 2023

bathrooms are due for a make over

good sized rooms, friendly staff, quiet location but close to the airport. nice breakfast. staff helped us secure a late check out so we didn’t end up spending a vast amount of time at the airport. would come back

Stayed in April 2023

noise of air condition and refrigirator; waste produced at the breakfast

location, staff, shower

Stayed in March 2023

The air conditioner was cold and on full blast. I placed a towel over and that was enough to be comfortable. The bathtub did not have a working plug so I could not have a bath.

The staff were friendly and helpful. The bed was fresh and comfortable. They had a free shuttle service to the airport.

Stayed in September 2022

n/a

Clean and comfortable

Stayed in May 2022

The thermostat in our room was a little wonky- couldn’t adjust it very well for our comfort.

Housekeeping was exceptionally good humored. Loved the walking trail in the neighborhood. Conveniently located not far from the airport. Good breakfast.

Stayed in May 2022

Did not get breakfast, was hoping it started earlier.

Stayed in March 2022

The young man at the desk in late afternoon and evening was most helpful and friendly. Breakfast was good.

Stayed in February 2022

We have been stocked in Houston for one night and TownePlace Suites appeared to be a very good option for a short stay near the airport. Everything was very good in the hotel: clean, comfortable, good breakfast, very friendly and helpful staff, good price/quality value. I recommend this place for a stay.

Stayed in December 2021

Check out at 1:00

Everything OK

Stayed in October 2021

The aircon unit was very noisy though (it woke me up several times, I thought someone was trying to break into my room). The room was generally a bit tired looking and the breakfast was disappointing.

The bed was comfy, and the room was a good size.

Stayed in June 2021

The air conditioning unit in room was so hard to control. It was really noisy. So when watching the TV we had to up the volume. Then the people above us was banging the floor. We turned the unit off at night as too noisey.. then the fridge was also incredibly noisey.. So we didn’t get much sleep as too hot in the room. We couldn’t win.

The Staff were excellent. The evening receptionist was really helpful. She was fabulous thank you.