All three bedrooms had a draught coming in from under the radiators and no double glazing. There weere no controls for the radiator in one room, all three rooms had a broken drawer. Also the tap to the cistern in one room had a leak.

Location and reception staff were excellent.

Stayed in November 2023

The elevators were an embarrassment, serious upgrade required, I understand such upgrades will be massively expensive in a city like New York but I think it would be a huge improvement. The bunk beds in our room were in very poor condition with both beds being on an angle meaning you were constantly feeling like you were rolling off, a support was missing from the upper bunk meaning my son and I had to rig the ladder in such a way as to support the bunk.

The Gallivant is in a perfect location for tourists like myself, close to all the standard tourist destinations. There are excellent restaurants of all kinds surrounding the hotel.

Stayed in December 2023

Floors in room uneven and they tried to cover it up with vinyl wood flooring, never had washclothes in room. There is a club located next door and the music was loud up until 4am.

Friendly staff

Stayed in November 2023

Just the room being redecorated in bright colours

Ideal position for Times Square , didn’t have any problems with anything there , previous reviews unjustified , rooms needs a wee update but very comfy beds and spotless clean , room done every day

Stayed in November 2023

The room was small. We were in a room with 2 single beds and there was not much room for opening suitcases etc. Our keycard for the room stopped working twice but was soon sorted by the staff. When we arrived the a/c unit was on which was v noisy and cold. However ,again , this was soon rectified by the staff. I imagine trying to sleep with it on would be difficult. There are only 3 small lifts but we never waited more than 5 minutes

Great location at a good price. Having read some of the reviews I was a bit dubious and first impressions were not great but the staff were helpful, the beds were comfortable and the shower was great.

Stayed in November 2023

I left my AirPods in my room, one of the employees took them so mine are gone😡. The hotel doesn’t respond on my mail, I’m very disappointed

The first room we got was a drama, we got an upgrade for free.

Stayed in November 2023

Bunkbed broken

Location

Stayed in November 2023

I did not like so loud music coming from somewhere from lobby, it was big loud with vibration like some high bass

The location just on Time Square, close to shop and restaurants

Stayed in November 2023

There was things broken in the room upon arrival(i.e. lamp, drawer, and sink) and when I told it to the workers there they said they already knew and that I could switch rooms but it could just be more of the same, or I could take the money for my reservation there and just go somewhere else.

The location and when I asked for a mini fridge in the room that I rated they got me one in a relatively timely manner.

Stayed in November 2023

A/c wouldn't turn off had to get maintenance to knock it off by the mains completely in our room

This room had WiFi connection was better set up on this floor and room was nice

Stayed in October 2023

The door to our room seemed like it would break down soon. The toilet got clogged from time to time. The safe deposit box didnt work at first. But in the end, they sent someone to fix everything so all good.

Whenever we had an issue with the room, they were fast to handle and fix it. In terms of location, it's very strategic, close to everything we wanted to visit.

Stayed in October 2023

Room was clean, very good position just 1minute walking to time square. We met a receptionist (dont know her name), a lady she was speaking italian too, was very nice, smiling and kind at all the time.

Stayed in November 2023

Saw and killed a centipede-like insect in the bathroom. No control of temperature inside the room. Sometimes hot as hell, sometimes cold. Thermostate broken. Some areas of the room were dirty, and mattresses had stamps..

Location is good, nearby subway

Stayed in November 2023

The hotel lobby and elevators were shabby and worn, and despite being on the 14th floor, twice we gave up waiting for the lift to arrive and took the 14 flights by stairs. The reception staff were mildly disinterested. The room had an exercise bicycle in it for reasons unknown. There was no hairdryer in the room, and the tv did not respond to the remote controller. None of these problems were able to be fixed unless we were in our room. So we elected not to curtail our trip to NYC waiting for maintenance to call, and thus the issues were not resolved. The window blinds were no match for the neon flashing lights of Midtown Manhattan. There was no fitness room, despite that being in the blurb on Booking.com. There was a school group staying from the UK - an excellent choice of hotel for a school trip, but in all respects the Gallivant Times Square is in dire need of investment - even a coat of fresh paint would lift spirits! Avoid unless happy to slum it. Great location.

The rooom was clean and spacious. The shower was hot and powerful.

Stayed in October 2023

The elevator too small and there was another one under reparations

The location and noise canceling rooms

Stayed in November 2023

the staff and the elevator, i wati for like 30mnts to get down with my luggage

the location was perfect, its close to anywhere

Stayed in November 2023

Personal was rude and administrators were discussing situation about deposit that I leaved in cash in a very disrespectful way. Will not return to this hotel because of this only.

Clean, comfortable

Stayed in November 2023

not clean and wi fi didn't work

location

Stayed in November 2023

Very basic, no wash cloths, no hairdryer

Location

Stayed in November 2023

Lifts are small and inadequate for large number of rooms.

Good location, nice lobby.

Stayed in November 2023

Very unclean old broken

Location was the best

Stayed in November 2023

It’s an old hotel that has seen better days, it needs a Renovation, TLC, a deep clean. My TV was broken I asked for 3 days about it until they finally told me it was broken. I had to wait 4 days to get someone to turn the heat down as the temp was busted and I was a boiling lobster. No table to lay out your luggage. No kettle. All but two front desk staff were rude and dismissive. No wifi on my floor. They said they would give me a refund via this booking.com however I have heard nothing. I also feel that booking.com should be more aware of the true state of the hotels they represent to the public. It’s practically fraudulent to advertise the old photos of a run down building. I saw and met many disappointed guests. The elevators are so slow they need a tune up. The hand rails in the stairway needs to be tightened. The whole place needs an overhaul. I was being generous as the two nice front desk agents were good to me. However if I had to I would have never booked here I was also concerned and worried about bugs the whole time I was grateful the worn out and worn through carpets were not also in the room. So yes I feel I was incredibly misled and way overcharged. I would not recommend this hotel or your site booking.com as now I don’t trust your honesty. By misleading the client it shows a lack of integrity.

Two of the main front reservation staff were lovely. One named Tony and a wonderful lady with pink glasses ( name?? ) The bed was ok comfortable The housekeeping were nice Fabulous location

Stayed in November 2023

close to everything

Stayed in November 2023

The hotel was absolutely filthy. Our room didn’t look like it had been cleaned in weeks. When we arrived I took my jumper off and sat it on the chest of drawers, when I picked it back up it was covered in dust. I dropped a black hair bauble on the floor and when I picked it up it was also covered in dust. There was absolutely nothing clean about this hotel. When we asked to move room I was told that I’d be put in an even smaller room and that it was pointless because the room was apparently worse than the one we were in. I’d read so many mixed reviews about here before we got there but decided to stick with it…….as soon as we got there we wish we’d gone elsewhere.

The location of the property and just how comfy the bed was.

Stayed in November 2023

The hotel is not as upscale as others I have stayed in, but it was a good value for the price. The TV remote was not working properly, so the desk clerk said she would send someone to my room to fix it. No one came.

The hotel and room were very clean and the bed was very comfortable. The location is excellent. It is in the theater district and close to Times Square. Plenty of restaurants and shopping nearby.

Stayed in November 2023