Not very clean, no real customer service

Location

Stayed in August 2025

Coffee area needs to be thoroughly cleaned - dried liquid down the cabinets and on rug

Location

Stayed in August 2025

The room smelled like the toilet, it was stuffy, people walk by the alley so can't keep the window open, sheets did not seem fresh. The cost was exorbitant for what we got even considering everything in Alaska is expensive in the summer. Historic does not need to mean run down.

The location is perfect and the only reason for an OK rating.

Stayed in August 2025

There could be a shelf in the bathroom to place the towel.

Design is interesting. Mine have private bathroom. Bathroom is large. Room is bright.

Stayed in August 2025

No elevator. Had to walk 35 steps to my room on the 3rd floor.

Comfortable bed

Stayed in July 2025

There was no breakfast (it asked how was the breakfast) My room was nice, but it was hot. The shower is made for short people and I am 5'8 so had to crouch so that I could shower my hair. My top comforter is very old and dingy - I did not use that at all. I liked that there were TV's in the room but you had to lay backwards on the bed in order to see the TV haha

I liked the complimentary coffee keurig cups in the morning and the receptionist was very helpful. I liked that it was a historical site. It was RIGHT across the street from the free shuttle so that made it easy to transport luggage etc. Very close to restaurants, cafe's, and shops.

Stayed in July 2025

Location

Stayed in July 2025

The room needed redecorating and the old run-down furniture replacing. Redecoration of the exterior is also long overdue.

Decent price by Seward standards. Easily the cheapest hotel when I was looking for a room with self contained facilities in June 2025. The staff were pleasant, the communal areas had a nice traditional character, coffee was available 24/7 in the downstairs lounge, there was a decent supply of hot water and the room was reasonably clean.

Stayed in June 2025

The smell of cleaning chemicals was so strong throughout the entire building.

Stayed in July 2025

there was a hole above bathroom sink, maybe cover it? Paint outside and fix crumbling entrance steps? light bulb in hallway ouside of room was out, could not see to open room (312) door without flashlight

nice coffee room and appreciated the free coffee

Stayed in June 2025

We stay at historic hotels often. They have been updated and so we were a little surprised that these two rooms had old drapes and lacked the attention the beautiful hotel deserves. The bed was clean and comfortable. The water in the bathroom did get hot after a long while.

We wanted to stay in a historic location. This certainly is historic and did not disappoint in that way. We did not experience any ghost activity while there. The nice lady at the front desk was working there for the summer, as is common during tourist season. She was very nice and helpful.

Stayed in June 2025

The TV on the right upper corner in the room makes no sense to me Too expensive for this room

Stayed in August 2024

I didn’t like that there was no one on duty overnight at the desk.

I like the sitting area where you can get coffee, tea or hot chocolate.

Stayed in August 2024

Old bathrooms and showers

Location

Stayed in August 2024

Mold in bathroom

It was inexpensive

Stayed in July 2024

they building is very old, historical district. Room wasn't clean when we arrived, but staff responded quickly

we liked the breakfast room: microwave and coffee machines (Keureg). Staff were really accommodating. comfy bed

Stayed in June 2024

The beddings feel old and Dusty.

Historical

Stayed in September 2023

The carpets desperately needed a vacuum, especially in the passage ways. The rubbish bins in the public areas were overflowing, the whole time I was there. The place needed a good tidy up, with stuff laying around, that should be put away. There was no water available for the coffee machine when I arrived. When I asked about the water, there was no rush to rectify the situation.

The position is just out of Seward's business centre. The hotel is an interesting old place, with plenty of character. I also liked that the room had a large bench, at a good height where I could put my suitcase, and easily unpack, and pack.

Stayed in September 2023

It wasn’t clean, staff wasn’t around the entire time. Told the one person in the morning that I saw, “thank you and have a great day.” She responded with “yep.” 10/10 would not recommend. Especially with the price that was paid!

The atmosphere.

Stayed in August 2023

Very dirty. The carpet wasn't even vacuumed and there was mold in the shower.

Great location, very nice staff. The hotel itself was gorgeous and basically a museum.

Stayed in August 2023

Had a Shining look, ha. It’s a landmark so it’s really old and creepy looking but overall it wasn’t a bad experience.

It was clean, walkable distance to the ship. The room had its own bathroom which was awesome, some don’t apparently. It was really quiet. The bed was comfortable and the sheets were clean. Staff was nice. The vibe was actually peaceful. Coffee shop around the corner.

Stayed in July 2023

Poor housekeeping

Very run down hotel…

Stayed in July 2023

Our sink in our room had a large crack which was not told to me until after we checked in, the toilet seat was dirty, the toilet paper on the roll was wet, the carpets in the room had not been vacuumed, the room smelled as if too much cleaning products or spray had been used, the heat was almost nonexistent & my kids, husband & myself were all really cold throughout the night. No way to regulate the heat in the room since it is an old hotel.

Staff was super friendly at check in, allowed us to check in early. Location was perfect for walking distance to the sealife center, nearby restaurants & park.

Stayed in May 2023

The hotel definitely needs some love and attention and cleaning.

Loved the atmosphere, the vintage look and the history.

Stayed in August 2022