I think it’s horrible that they enforce a $25 charge to use the microwave!

Convenience of the location

Stayed in April 2024

The bar restaurant closed early since they said it was not busy. The safe in the room did not work (low battery) . I arranged a time for them to come into the room to fix it, and they never showed up. There was a nice chaise in the room, but without a light or table nearby, it was not really functional.

Nice location.

Stayed in November 2023

You pay a lot for a hotel this nice, so it's not cheap.

The staff was excellent—friendly and helpful. The location is ideal, walkable to a lot of great sites in the city. The bar in the lobby is a lot of fun for having a drink or just hanging out. I loved the room.

Stayed in October 2023

Our room was modern and clean and the bed itself was comfortable. The bathroom was modern and very very spacious ( possibly it was an accessible bathroom). However there were a few problems with the room we had in our opinion.. A) There were no coffee making facilities in the room itself ( .. a machine could be ordered I presume at a fee ) . B) The room was absolutely huge with a wall of built in shelving units (all bare so it felt totally spartan and lifeless and just needed an extra design touch here and there to make it more welcoming C) We were on one of the top floors facing the inner “courtyard” (as we had forgotten to ask for a street facing view) but the issue was the noise … mechanical noise all night …possibly coming from the services on the roof… at first we thought it was the room’s AC but even when this was fully off the noise was off putting and definitely effected sleep. We would choose our room carefully were we to stay again.

The ground floor and first floor of the Hotel are exceptionally decorated… A real pleasure to experience.. We were staying for a wedding and the atmosphere was fantastic.

Stayed in September 2023

I felt it was overpriced (value for money). The room was very small but the overall stay was nice.

Location is great, staff members are friendly and willing to help

Stayed in July 2023

Amazing beautiful lobby and bar, the rooms and halls are outdated, elevators smell atrocious

Stayed in July 2023

In mid June ( ! ) the temperature in Chicago was bitterly cold. This was reflected in the hotel room, the air-conditioning causing an uncomfortable chill, despite my trying to adjust the dial.

The staff were friendly and helpful. The hotel provided all the amenities one would expect for the price.

Stayed in June 2023

You had to pay for wifi. Dark small rooms.

Stayed in June 2023

No closet, no option to hang clothes. Bathroom tidy, but small and rather old.

Very friendly staff, room very clean, comfortable bed

Stayed in June 2023

Room supposedly had breakfast included, but when we arrived, that wasn't the case. That said, the breakfast we did purchase in the hotel restaurant was very good.

Location was great; we came in via Amtrak, so it was really convenient, additionally, close to a brown line metro station. Room was very small, but comfortable and clean.

Stayed in May 2023

Small room, tiny bathroom. THEY CHARGED FOR WIFI. A 4 star hotel where you pay $200+ per night and they do not offer free wifi is just wrong and sad.

Location

Stayed in April 2023

It's a W hotel, but not as spectacular as some of the European ones. A bit mundane by commparison. Great breakfast quality.

Stayed in March 2023

The noise of the trains.

Hotel is ideally situated in downtown. The bar and social areas are good. Rooms are comfortable and staff friendly.

Stayed in March 2023

The booking.com conflicts with W, which makes breakfast a bad exprience at the end: It took us more than 30 minutes waiting the hotel to make sure our breakfast is paid when booking Why can't they just let us go and check the breakfast later after I provided enough info? Meanwhile, the manager didn't provide any discount or appology for that...

The bed is clean, and W listen my requirement, arrange a high-floor room, 20L is very good! The room service is fast and professional, I like the in time bottle water and towel.

Stayed in February 2023

The bathroom was HUGE - but empty.. Really could've used a ledge or a small table next to the toilet. (somewhere to put my phone down during toilet-paper time). The head/shade on the desk lamp was ridiculously sticky for some reason. And the mini-fridge had dried-up spills in it. Also, took a long time to call an elevator - even with 4 main cars, and a service car running.

The bed was perfect! Super soft sheets, non-spring mattress. I slept so well. The decor and room arrangement was very appealing!

Stayed in January 2023

The parking and 200$ deposit

The environment was good.

Stayed in November 2022

That you couldn’t control the air conditioning like it went on and off and I couldn’t even get comfortable that there was no drawers to put your clothes in like not one single drawer to unpack just a closet that’s ridiculous

I like the location and the lobby bar I did not like that you have to pay for Wi-Fi that’s absolutely ridiculous I’ve never even heard of that in a hotel you’re paying so much money to stay there and they don’t even have Wi-Fi at will never see them again for that reason

Stayed in April 2022

The rooms were very small, especially the bathrooms.

Stayed in April 2022

no upgrade! house keeping poor.

convenient. comfortable. quiet.

Stayed in November 2021

Very small rooms, so bad a few friends also in town at the hotel had to change rooms. We upgraded ourselves.

Beautiful lobby, and nice lobby bar. The room service breakfast was also very good.

Stayed in November 2021

dark elevators no fridge in the room my room had horrible view small room

great soft pillows and bed location friendly staff

Stayed in October 2021

The room was expensive, no fridge or microwave.

We didn’t experience breakfast at the hotel.

Stayed in October 2021

The toilet didn’t flush and it took them 5 hours to fix it

Look of the lobby and location

Stayed in September 2021

Parking

Location, beautiful inside

Stayed in March 2024