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Reviews of The Westin Chicago North Shore 4 stars

601 North Milwaukee Avenue, Wheeling, IL 60090, USA

#2 of 3 hotels in Wheeling

Guests' Choice

Review score

Based on 31 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    7.6

  • Paid WiFi

    5.4

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Showing 1 - 20

  • Reviewed: 5 February 2018

    6.7
    Bonus qustion-we did not get food or drink for hotel.
    • Family with young children
    • Club Level Room
    • Stayed 2 nights

    Have pool upon, offer coffee in the lobby besides Starbucks, lobby and main floor was extremely cold.

    Bonus qustion-we did not get food or drink for hotel. We were very disappointed that the pool was not open. Our daughter had a dance workshop at your hotel this weekend, We picked the Westin for 2 reasons, 1 it was where to dance activities were, the other was so our other child could swim and not be bored. This did not happen. The $430 was a lot to pay just for a place to sleep. I am sure we are not the only family at the hotel that was very upset. Would love so sort of reimbursement for this.

    Stayed in February 2018

  • Reviewed: 5 May 2017

    8.8
    Amazing, comfortable beds. Large rooms. Very nice of Chicago skyline from a distance.
    • Leisure trip
    • Family with young children
    • Traditional Two Queen Room
    • Stayed 1 night

    Parking is a bit inconvenient if you aren't able to get one of the limited spaces out front. It's a bit of a walk from the side lot. Also, it's very windy all around the exterior of the hotel. The exterior doors were either hard to open or the wind tore them open very quickly.

    The beds are dreamy comfortable. Plenty of space. All of the appointments were of good quality from towels to soaps to linens. Staff was prompt and professional. Request a high floor facing the city - wonderful view! The indoor swimming pool and hot tub are a good size for a business hotel. Clean and visually appealing. Having a Starbucks on site was much appreciated. Good restaurants within walking distance.

    Stayed in April 2017

  • Reviewed: 10 April 2017

    5.4
    Instead of giving me a double I got a king which was not...
    • Family with young children
    • Club Level Room
    • Stayed 2 nights
    • Submitted via mobile

    Instead of giving me a double I got a king which was not what I reserved. Could not change due to being full so we were given an uncomfortable roll away.

    Stayed in April 2017

  • Reviewed: 2 November 2016

    6.7
    The property has a great location but that is no reason for...
    • Business trip
    • Solo traveller
    • Traditional King Room
    • Stayed 1 night

    The property has a great location but that is no reason for them to charge what they do, yet add on paid wi-fi, have tv's that don't work properly.

    Stayed in November 2016

  • Reviewed: 16 May 2018

    7.1
    Free shuttle to shopping mall
    • Business trip
    • Solo traveller
    • Traditional Two Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Free shuttle to shopping mall

    Stayed in May 2018

  • Reviewed: 15 January 2018

    2.5
    Short, breif and puberty
    • Business trip
    • Group
    • Club Level Room
    • Stayed 7 nights
    • Submitted via mobile

    I hated absolutely everything

    Absolutely nothing will never stay there again

    Stayed in January 2018

  • Reviewed: 8 September 2017

    9.2
    stay was nice but I should not have to leave the hotel to take care business.
    • Family with young children
    • Traditional Two Queen Room
    • Stayed 1 night

    I didn't like I have to pay $12 for wi-fi, I had to walk in the cold Dunkin donuts.

    Stayed in September 2017

  • Reviewed: 14 August 2017

    9.2
    Great pillows, comfy bed, big TV, Starbucks on premises and...
    • Solo traveller
    • Traditional King Room
    • Stayed 1 night
    • Submitted via mobile

    No free Wi-Fi in room. No microwave in room.

    Great pillows, comfy bed, big TV, Starbucks on premises and a Dunkin Donuts in walking distance.

    Stayed in August 2017

  • Reviewed: 22 May 2017

    10
    Clean, excellent location
    • Leisure trip
    • Family with young children
    • Traditional King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, excellent location

    Stayed in May 2017

  • Reviewed: 19 May 2017

    9.6
    It would be in ever best of interest to stay at the Westin👌
    • Leisure trip
    • Couple
    • Traditional Two Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It has complementary for water then the second one is at $4 way too much.

    It would be in ever best of interest to stay at the Westin👌

    Stayed in May 2017

  • Reviewed: 5 December 2016

    8.8
    Good getaway location!
    • Leisure trip
    • Couple
    • Traditional King Room
    • Stayed 1 night
    • Submitted via mobile

    I must say the bed was top notch, very comfortable.

    Stayed in December 2016

  • Reviewed: 4 December 2016

    10
    very nice stay
    • Leisure trip
    • Solo traveller
    • Traditional King Room
    • Stayed 1 night

    nothing

    nice clean comfortable room

    Stayed in December 2016

  • Reviewed: 12 September 2016

    9.6
    Ill be back
    • Leisure trip
    • Couple
    • Traditional King Room
    • Stayed 1 night
    • Submitted via mobile

    A little pricey

    Clean room, good food beautiful building

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 2 December 2015

    9.2
    Nice rooms with wonderful beds.
    • Leisure trip
    • Group

    Nice rooms with wonderful beds. They had a huge crowd checking in while I was there, but everything ran smoothly. Hallway traffic can be a little noisy, but very quiet room-to-room. Staff does a good job.

  • Reviewed: 10 August 2015

    10
    Was there for a traumatic funeral in Lake Forest.
    • Solo traveller

    Not the Hotels issue, but when I came out in the morning to drive to the funeral I saw a beer bottle in front of my car on the drivers side which was parked near the logistics spot for the groomer show organizers loading and unloading.....when I returned the rental they pointed out a smashed cover for the parking light which was right above were the beer bottle was in the parking lot.

    Was there for a traumatic funeral in Lake Forest.....hotel was a welcome oasis with good food and atmosphere as well as proactive sensitivity to my not having a dog (which the property was full of due to a grooming conference) and they put me in a corner room with layout that provided noise abatement.

  • Reviewed: 17 February 2015

    8.8
    Sunday brunch was very good, but just a little pricey.
    • Leisure trip
    • Solo traveller

    Not really a bad experience: When the hotel has a convention and a holiday combined, self-parking is very challenging. Valet fee was waived for me. The parking issue needs to be addressed.

    Sunday brunch was very good, but just a little pricey.

  • Reviewed: 9 January 2016

    6.3
    Comfortable rooms.
    • Business trip
    • Solo traveller

    Hard to get anywhere from here. No nearby public transport.

    Comfortable rooms. Good restaurants and bars in the hotel complex.

  • Reviewed: 27 December 2015

    6.7
    Front desk staff was no where to see.
    • Leisure trip
    • Family with young children

    Beds and the bedding were uncomfortable.

    Front desk staff was no where to see. We arrived around 7:30pm...

  • Reviewed: 22 December 2015

    10
    Beautiful modern hotel surrounded by many restaurant options.
    • Leisure trip
    • Couple

    Beautiful modern hotel surrounded by many restaurant options. Nice area for dogs to get out and stretch and relieve themselves.

  • Reviewed: 7 May 2015

    5.8
    Consistent awful service at restaurant
    • Business trip
    • Solo traveller

    Consistent awful service at restaurant

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 20

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