Cold morning and no hot water. Room was not made up one day, and one bar of soap in bathroom to use between shower and sink. It was all taken care of when I brought it to their attention.

Fabulous beds and quiet rooms. Fabulous bartender. Lavender balm by the bed.

Stayed in April 2024

Ice machine where all broke or dirty ice came out.

Location

Stayed in March 2024

The wifi is not free, which is quite an inconvenience. Had to figure out how to choose and pay to use the wifi. It also surprised me that no room services were provided during my 3 nights stay. There were only one big towel and 1 small one in the bathroom when we came in. Had to call and ask for more towels the next day. Thankfully a nice lady delivered them to my door shortly.

Great location and nice facilities. There's a stop just around the corner for the city's free street car. It's very convenient way for travellers to check out the city. The free art museum is only 15 minutes away by bus. One can get a day pass for 5 bucks and ride as many times as needed. Room is quiet and clean. The hotel is located inside a big building where there're other business on the first floor. Reception is at the 2nd floor. Took me a while to figure it out though.

Stayed in February 2024

The confusion of parking, having to pay for parking

I liked the look of the hotel, is styling and furnishing, the service was great and it was quiet and peaceful

Stayed in February 2024

Bathroom was extremely small and wasted use of large room.

Location

Stayed in January 2024

No microwave and room coffee maker had zero sugar packets

Super comfortable bed. Spacious room for two. Very quiet and the room was quite dark with all the lights off. Very conducive to sleeping.

Stayed in January 2024

Cleaning kept knocking on our door even with the Do Not Disturb sign on the door!

I love the property! Perfect location and very clean!

Stayed in January 2024

The room was not clean. We had to switch rooms.

Breakfast was included.

Stayed in November 2023

There wasn't no pool

Stayed in December 2023

The pillows were not very comfortable.

The bed, room and layout was nice.

Stayed in December 2023

Great place to stay, fireworks outside the room overlooking the ice skating rink.

Stayed in December 2023

Cold in the building

Stayed in November 2023

Breakfast offering was not great. Very basic

Very spacious and comfortable room. Well equipped fitness room. Excellent location. Availability of late check out.

Stayed in November 2023

Terrible food that did not match the in-room dining breakfast menu, basically it is all pre-made, stale airport cafe style food.

Incredible location, walking distance from the river and many other sights and restaurants. Friendly staff.

Stayed in September 2023

Above didn't like,no bell service upon arrival valet was a mess

Hotels today do not have full outlets for breakfast or lunch anymore,not ideal

Stayed in October 2023

We could hear children next door and awaken by people in hallways.

Location was excellent. We love staying at the Westin.

Stayed in September 2023

The refrigerator didn’t work.

The location and facilities.

Stayed in September 2023

The elevator situation was terrible!

Stayed in September 2023

The elevators were quite confusing.

The bed was really comfy, and the location was great. The lavender was a nice touch. Our room was peaceful and quiet.

Stayed in September 2023

They had a new elevator system that seemed to be confusing everyone.

Nice location right across from Fountain Square

Stayed in September 2023

Room servis is NOT 24/7, as told by front desk person when I called pre arrival. HORRIBLE carpet on Lobby level

Rooms comfortable, good view, quiet

Stayed in August 2023

Everything was what you would expect from the Westin

Location was great for the music festival we were with in a couple of blocks from everything

Stayed in July 2023

We have a truck and the valet had my husband park his own stating they don’t park trucks anymore but had us go to the garage to park it. It was a very very tight winging pathway down, once started, no way to reverse it!!! His truck barely fit, all tires rubbed, rims got scratched! I see why they aren’t allowed to do it BUT warning the customer why would be nice!!! Instead of sending us that way with no way to reverse it! Now we spend $350 getting rims repaired! We have stayed at the Westin a lot because they always parked our vehicles. We didn’t know any different. But unfortunately, my husband said we will never stay there again because of the parking.

Room was nice. Bed was comfy. View was good.

Stayed in July 2023

The elevator situation around 9-11 am was not a fun experience. I believe that is around check out time. I think they should allow elevators to go to pick up people instead of being in designated stops... like A B C D ... most times, by the time it got to our floor, the elevator was full.

Everything was within walking distance to everywhere we wanted to be. The hotel was very nice and clean.

Stayed in August 2023