1000 Riverchase Galleria, Birmingham, AL 35244, United States of America
#17 of 93 hotels in Birmingham
Guests' ChoiceBased on 652 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
8.7
Value for money
7.9
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 9, 2024
Ortrun
United States of AmericaMy room was not properly cleaned after our first night. The sink was dirty and we did not get all towels necessary.
The location and convenience.
Stayed in March 2024
Reviewed: February 29, 2024
Hamed
Singaporethe room was dark with all lights on.
I had a greta view.
Stayed in February 2024
Reviewed: February 19, 2024
Timothy
United States of AmericaIt was noisy on the floor at night
Stayed in February 2024
Reviewed: February 11, 2024
Eric
United States of AmericaRestaurant was too expensive. $14 for a small glass of house wine
Friendly staff. Great location
Stayed in February 2024
Reviewed: February 9, 2024
Reta
United States of AmericaParking charge. Elevator for parking, elevator for rooms. Merks was not prepared for a dining customer.
View was of front entrance. Bed was comfy!
Stayed in February 2024
Reviewed: January 23, 2024
Michael
United States of AmericaBed was very stiff. Everything else was great
The doormen were very helpful and courteous. Amazing personalities
Stayed in January 2024
Reviewed: November 21, 2023
Jenn
United States of AmericaElevator seems to need some updating!! No microwave in room!!
Stayed in November 2023
Reviewed: October 23, 2023
Fredrica
United States of AmericaBeds were hard
Stayed in October 2023
Reviewed: October 18, 2023
Susie
United States of AmericaAntione in valet was exceptional! Friendly and welcoming!
Stayed in October 2023
Reviewed: October 12, 2023
Kenneth
United States of AmericaRoom Bathrooms could stand a deep Cleaning.
Breakfast staff was super nice.
Stayed in October 2023
Reviewed: September 25, 2023
Janet
United States of AmericaWe received a handicapped room that we didn’t require or thought we needed. We didn’t have an extra roll of toilet paper, which I know we could’ve easily called for, but last minute we just used the tissue.
Staff was excellent.
Stayed in September 2023
Reviewed: September 21, 2023
Najava
United States of AmericaI personally felt that the room was a bit overpriced. I felt as if we were only paying more than normal to be closer to the mall. Parking was a separate fee and I was also told that I would be charged an additional small deposit in case I ordered room service. However, before the stay I called to verify any additional fees such as parking or deposits and I was told that there would be none. Our final day there I called to order room service and I was told that I did not have a card on file even though I had previously given it to the front desk to cover the cost of the room and the room service deposit.
The hotel staff was polite and pleasant, our room was clean, we slept quietly, and we loved the east access to the mall.
Stayed in September 2023
Reviewed: August 21, 2023
Darryl
United States of AmericaOne of the maids entered the room without knocking.
Merks restaurant was down stairs. Very accessible.
Stayed in August 2023
Reviewed: August 21, 2023
Tasha
United States of AmericaNo microwave in the room
I liked the convenience of it.
Stayed in August 2023
Reviewed: August 10, 2023
Martin
United States of AmericaN/A
Everything was nice and clean
Stayed in August 2023
Reviewed: August 7, 2023
Manoi
United States of AmericaHow high the room service was.
Very convenient location
Stayed in August 2023
Reviewed: July 31, 2023
Denise
United States of AmericaEverything was good
Great staff
Stayed in July 2023
Reviewed: July 24, 2023
Dee
United States of AmericaInstead of a microwave ny room had a safe and that’s all fine and dandy, but i’d prefer a microwave
I liked the spacious stand up shower and the water pressure was nice… The room wasn’t too bad
Stayed in July 2023
Reviewed: July 24, 2023
Mary
United States of AmericaOur shower doors were broken. Limited coffee availability on Sunday morning.
Our room was clean and neat. By far, the most friendly hotel staff I've ever encountered. Especially, the valet/bellhop staff.
Stayed in July 2023
Reviewed: July 12, 2023
Tamra
United States of AmericaThe staff was very nice and welcoming. They made people feel welcomed.
Stayed in June 2023
Reviewed: July 6, 2023
Tracy
United States of AmericaThe bar is very overpriced. The bartender was very friendly and the wait staff very nice however.
The hotel is beautiful and very comfortable. The location is good, just a little weird to get around if you do not want to eat Mall Food or Dave and Busters.
Stayed in July 2023
Reviewed: July 2, 2023
James
United States of AmericaBusy & noisy
Stayed in June 2023
Reviewed: June 29, 2023
Lea
United States of AmericaNot being able to check out early without authorization from the hotel and with the desk people not having authority to give permission to Booking.com I had to pay for a night I didn’t even get to stay. Also it’s quit odd that one enters the pool from the workout room. With the door opening and closing it was a sauna in the fitness room.
The location! It was a nice hotel, clean and having the mall attached was a nice additive.
Stayed in June 2023
Reviewed: June 21, 2023
Harless
United States of Americaoutrageous price!!!
the toiletries in the bathroom
Stayed in June 2023
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