Reviews of Hotel Zetta San Francisco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
55 5th Street, Union Square, San Francisco, CA 94103, United States
#119 of 227 hotels in San Francisco
Guests' ChoiceReview Score
Based on 213 hotel reviews
7.8Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.3
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Facilities
8.2
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Staff
8.6
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Value for money
7.8
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Free Wifi
7.8
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Reviewed: August 26, 2025
Jessica
United States4 Reviews8.0“Overall I would recommend this hotel and will stay there again.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Planks didn't work. My biggest complaint was that the bar in the lounge never opened and the restraint bar would not allow us to take our drinks to our room or out of their bar. I ordered a drink to the upstairs and had to chug it since I couldn't take it. That relationship could benefit better between the bar and hotel.
Such a fun atmosphere. Really cool decor. Loved the upstairs game area.
Stayed in July 2025
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Reviewed: August 23, 2025
Alan
United States17 Reviews9.0“Enjoyed feeling like a tourist in a familiar town for business. Enjoyed the world travelers who were my fellow hotel gue”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing comes to mind
Beautiful, whimsical, fun and comfortable property. Great breakfast options.
Stayed in July 2025
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Reviewed: August 3, 2025
Leanne
Australia15 Reviews8.0“Great little spot!”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
I wouldn't walk around that area of San Francisco after dark. But felt safe within the hotel.
Central location, arty vibe, safe and roomy.
Stayed in July 2025
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Reviewed: July 14, 2025
Kenneth
United Kingdom10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Poor breakfast
Good size of room and location
Stayed in June 2025
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Reviewed: July 3, 2025
Khu
United States16 Reviews3 helpful votes8.0“Nice cute hotel”- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No self parking. There’s a parking garage 3 min walk away. Only has caller but even then it’s hard to get into the valet line bc it’s right next to busy street. Not much room to pull into valet
Location, shopping center right outside
Stayed in July 2025
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Reviewed: May 31, 2025
Genevieve
United States17 Reviews5 helpful votes7.0“1 Night Stay for Concert, overall OK”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- no in-room coffee - Chromecast didn't work for me - phone didn't work for me to call the front desk so I had to dial on my phone - a little pricey for what it was, as a solo traveler (could have been inflated due to concert)
- great location, central - if you need somewhere to sleep and shower this is a good choice - toiletries provided - shampoo, conditioner, body wash - large desk so I could work
Stayed in May 2025
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Reviewed: May 21, 2025
Clement
Rwanda6 Reviews9.0“Well located, cool and great value for money”- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Disability Access
- • Stayed 1 night
While there are bites there isn't a real breakfast offered. The bites was nice chocolate croissant though!
The location is awesome. The room was spacious, the bathroom is nicely setup and very comfortable.
Stayed in May 2025
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Reviewed: May 19, 2025
Ethan
Canada13 Reviews1 helpful vote7.0“Good for a short stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like that our room was conjoining with the room beside us we could hear their conversation and felt like we needed to whisper.
The property had a cool vibe!
Stayed in May 2025
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Reviewed: May 19, 2025
Olivia
United States1 review8.0“Nice, clean hotel, easy check-in and out. Nice continental “breakfast” for Mother’s Day”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Water pressure was terrible and A/C was just ok
Close to where my son lives on Market. Room was comfortable. Not too expensive. Felt relatively safe considering the homeless/drug crisis in the surrounding area
Stayed in May 2025
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Reviewed: February 17, 2025
Muhammad
United Kingdom9 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Its central and convenient location was ideal for us, as the event facility was nearby.
Stayed in February 2025
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Reviewed: February 15, 2025
Andrew
Netherlands4 Reviews7.0“A decent place to stay if you need to attend a conference at the Moscone Center”- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 7 nights
- • Submitted from a mobile device
While the room was generally clean, some areas were dusty (i.e. the vents). Moreover, every evening it the smell of fried food came out of the vents.
The location is good with excellent connection to the airport. Other areas of SF, such as Chinatown or the piers are walking distance from this hotel.
Stayed in February 2025
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Reviewed: January 16, 2025
Tebow
United States7 Reviews9.0“The stay was comfortable and convenient.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The valet parking although convenient it did take awhile to get the car back.
The room was comfortable and location was convenient.
Stayed in January 2025
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Reviewed: December 29, 2024
Ronald
United States2 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was just cupcakes and donuts... Nothing gluten free
Stayed in December 2024
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Reviewed: December 14, 2024
Franca
Australia13 Reviews8.0“Great place for short or long stay - games room and complimentary beverage in foyer at certain times”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I loved the Zetta
I liked the room size, beds but in room tea coffeee could be good
Stayed in December 2024
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Reviewed: December 2, 2024
Connie
United States21 Reviews3 helpful votes9.0“Best game room stay!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The security inside was more concerned about us entering the game room for games than the door.
The front desk staff was great!! Thank you Rico and Paris! The games were wonderful way for us to spend time with our child. The view was ok for us not something we see everyday in Socal!
Stayed in November 2024
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Reviewed: November 18, 2024
Grant
Canada1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Check in was good. Paris was exceptionally helpful and friendly with some great recommendations.
Stayed in November 2024
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Reviewed: November 11, 2024
Yurie
United States23 Reviews1 helpful vote8.0“Great stay but disappointing breakfast.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
I was disappointed at the breakfast offering. They only had grab and go breakfast which is fine; but was crazy overpriced. Since they have an attached restaurant, I would have liked to have a warm, made to order breakfast. If getting breakfast, pass on it here and get it at a cafe near by.
The room was spacious and comfortable. The bed was very comfortable with very fluffy, cozy bedding. The facility was clean and well maintained. I didn't take advantage of the services this time but you could tell this hotel is very dog friendly. Their attached restaurant and bar lounge area also looked very nice but my schedule did not allow for me to enjoy them.
Stayed in November 2024
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Reviewed: November 2, 2024
Gwenllian
United States7 Reviews2 helpful votes9.0“Great hotel in the central part of the city.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 8 nights
The room was large and nice with a very comfortable bed and a roomy bathroom. The staff was helpful and very pleasant. The location was fantastic with access to buses, streetcars, and the Powell cable car just a few hundreds yards away. We were able to easily travel to any part of the city.
Stayed in August 2024
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Reviewed: October 12, 2024
Jordan
Australia7 Reviews9.0“I really enjoyed it. It was clean and safe.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
It was clean and I loved the games room/ games level. The bar and restaurant looked great too.
Stayed in August 2024
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Reviewed: October 7, 2024
Julie
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom did not have a place to hang your towel while in the shower. Not enough towel racks to dry towels for reuse.
Location, staff friendliness and value
Stayed in October 2024
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Reviewed: October 6, 2024
Estavillo
Switzerland12 Reviews2 helpful votes8.0“very good👍”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
Location, good atmosphere, my daughter loved the Gym, the Billiard👍
Stayed in October 2024
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Reviewed: September 4, 2024
Adrianne
United States17 Reviews1 helpful vote7.0“Fun, unique hotel for a decent price!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
The valet parking situation could use a little help. There was one person working the valet, so we had to wait about 15 minutes in between trips! I did not like that it was hot in the room. The thermostat was set to 65 with the fan set to "on" and it was not cool enough -- obviously an A/C issue.
The room was nice and unique. It was a little warm in the room, so I opened the windows -- which was a nice perk to be able to do! I also really loved the illy espresso machine - nice touch.
Stayed in September 2024
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Reviewed: September 3, 2024
Fran
Cambodia45 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was spacious, nicely decorated and very comfortable.
Stayed in September 2024
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Reviewed: August 16, 2024
Alma
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
Very comfortable bed, good size bathroom but the room is kind of small. Excellent location
Stayed in August 2024
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