Skip to main content
  1. Hotel reviews homepage
  2. Uruguay hotel reviews
  3. Montevideo hotel reviews
  4. Montevideo hotel reviews
  5. Reviews of Sofitel Montevideo Casino Carrasco & Spa

Reviews of Sofitel Montevideo Casino Carrasco & Spa 5 stars

Rambla Republica de Mexico s/n, Carrasco, 11500 Montevideo, Uruguay

#31 of 84 hotels in Montevideo

Guests' Choice

Review score

Based on 104 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 3 March 2024

    9.0
    Very pleasant hotel with friendly and attentive staff.
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom shower area was open concept so one should bear that in mind before booking.

    The facilities were good and the staff were very friendly and attentive. They were able to book us a transfer and a rental car on very short notice.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Beautiful place, some of the staff needs better training
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Service at breakfast was hit or miss, mostly miss, had to ask for everything multiple times

    The beautiful architecture

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    The only place to stay in Montevideo….
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Don’t eat dinner in the hotel. Not only is the food not as good but you do not get the tax back as you do in the local restaurants so it’s much more expensive.

    Very stylish hotel with very friendly check in staff (shame about the guys who did check out!) and parking valet porters. Good buffet breakfast with a wide spread plus you can order freshly cooked items. Room was spacious with a fantastic view of the beach opposite. The main hall is very elegant with beautiful flowers. The neighbourhood is great with a good range of restaurants and shops on the doorstep. Also lovely inside/outside swimming pool

    Stayed in February 2024

  • Reviewed: 12 December 2023

    8.0
    Nice hotel quite area
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The area is very quiet. One night was more than enough for me. You can’t really swim here but the beach is spacious and clean

    Really lovely hotel. The building is impressive. Rooms outdated but clean and had all you need. The area is quiet and there’s a street with plenty of shops and restaurants behind the hotel.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    7.0
    Classy place that needs improvements
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    I would invest in a bigger gym with more items and machines rather than having two saunas. It was the only hotel where there was a person at the entrance but he rarely opened the door - unless you were carrying bags. Only one did it all the time. I didn’t catch his name but you were a real pro - thank you! I find that weird - why are you there? For decoration? 😅 I would be extra careful in the rooms - make sure you keep expensive items secured and locked. The breakfast was okay - not so delicious.

    The atmosphere, the style, location and overall friendliness of the staff. Always helpful and attentive. The restaurant for lunch was delicious. The sauna is spacious and nice so is the pool.

    Stayed in December 2023

  • Reviewed: 18 April 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast

    style

    Stayed in April 2023

  • Reviewed: 14 March 2023

    8.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    The indoor pool and spa area smelt bad and heated pool needed a clean. Room service was an impossible feat. You rang a number, automated message was given in English. (great if you speak English, but what if you don't?) However even with English and following the prompts, the IVR sent me into a loop and was never answered. This was very frustrating for us and the Hotel missed out on 3 Adult dinners worth $100-$150 US dollars.

    Breakfast was great. Location the absolute best. What a beautiful piece of Architecture. It made us happy to see such an iconic building finally being preserved and looked after. The views from the balconies are wonderful.

    Stayed in December 2022

  • Reviewed: 7 January 2023

    9.0
    all good, Great location and combination
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights

    no complaints

    amazing breakfast. The set up of the dinning room is very convenient.

    Stayed in October 2022

  • Reviewed: 23 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    terrible pillows

    beautiful building, nice rooms, comfortable bed

    Stayed in December 2022

  • Reviewed: 1 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    not 24hs room service.

    Stayed in November 2022

  • Reviewed: 15 November 2022

    9.0
    Simply the best in Montevideo!
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Cleaning was not ok … lots of dust all around the bedroom!

    Best location in Town! Carrasco is the finest neighborhood in Montevideo! The Hotel itself is a touristic point … gorgeous building in front of “Rambla”! Marvelous!

    Stayed in November 2022

  • Reviewed: 1 November 2022

    8.0
    Oh no enjoyable sit stay. Specifically love the indoor spa pool during the cloudy cool day is it we
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was way too firm and hard. We had to ask three times for someone to come and bring us extra quilts to add padding underneath the sheets

    Beautiful hotel in a great location close to the village with nice shopping and great restaurant choices

    Stayed in October 2022

  • Reviewed: 23 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We expected and old-style grand hotel. Which was true for the building and the common areas. However the rooms were renovated in a modern, darkish, business-hotel manner style with no individual flair. The location is a long way from the old city. you need a car to get around.

    Stayed in October 2022

  • Reviewed: 27 August 2022

    9.0
    I enjoy it a lot!
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    That the bar closes at 22:00, really a pity! It is a very beautiful place for a last drink

    The location and the facilities

    Stayed in August 2022

  • Reviewed: 30 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, spa, gym, breakfast.

    Stayed in July 2022

  • Reviewed: 18 March 2022

    9.0
    A lovely hotel in a good location whose staff needs better training and the dinner chef needs changing.
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    the reservation manager was less than gracious; the check in/concierge staff was not well trained; the dinner food was at best average (they could do with a new chef)

    it’s a lovely hotel across from the beach. the room was quite comfortable, and the gym had good equipment.

    Stayed in March 2022

  • Reviewed: 15 March 2022

    8.0
    Highly recommend for a relaxing and pleasing, if not expensive, experience.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    Just a bit far out from the centre of Montevideo.

    Excellent staff, ambience, rooms, restaurant and spa facilities. Beautifully placed on the beach which wasn't too busy and in a very beautiful area.

    Stayed in March 2022

  • Reviewed: 13 March 2022

    9.0
    A lovely hotel in a fine location, but have dinner somewhere else.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    a hotel like this needs a better Chef in the dining room. both my dinners in the hotel were fair at best. breakfasts were fine. the reservation manager was not accommodating nor very nice.

    the hotel itself is lovely and the location across from the sea is great.

    Stayed in March 2022

  • Reviewed: 26 January 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The chef Maximiliano Matsumoto is amazing. The food is worth the stay.

    Stayed in December 2021

  • Reviewed: 24 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    Some of the furniture in the room was a bit worn

    Stayed in January 2022

  • Reviewed: 4 January 2022

    8.0
    Beautiful hotel,looks great from the outside but it needs some improvement inside.
    • Leisure trip
    • Couple
    • Prestige Suite
    • Stayed 1 night
    • Submitted via mobile

    Fridge was too small and inside a cabinet so it was hot. They made some holes arround which did not help. No sink in the Kitchennette, so you had to go to the social bathroom to rinse coffee cups, and the sink was very narrow. We were unable to check in on time because the room was not ready so they upgraded us but we ended up occupying the room at 17:30 so we waisted a lot of time. Room needs more outlets, they are not in very good conditions so when you try to plug something it falls.

    Beautiful hotel, excellent location

    Stayed in January 2022

  • Reviewed: 30 December 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too soft but still comfortable enough to get a good sleep. The reception area was extremely cold with airco at exagerated low temperature. The bar has very limited choice of menu. Overall the hotel dos not have any common spaces where one could just sit and enjoy a cup of tea or read a book. The lobby area could have been used and designed much better.

    The room was nice and clean, with amazing shower and nice view on La Rambla and the beach. The dinner at the Restaurant 1921 was an amazing experience. Staff in the hotel was very polite and helpful.

    Stayed in December 2021

  • Reviewed: 26 December 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    While the hotel itself is stunning, the room (specifically the bathroom) layout was awkward and clumsy to get around.

    Love the hotel and the Carrasco neighborhood around it. Very walkable and easy to find restaurants and amenities nearby.

    Stayed in December 2021

  • Reviewed: 9 December 2021

    8.0
    the room is not in line with the hotel structure
    • Leisure trip
    • Couple
    • Luxury Twin Room with View
    • Stayed 3 nights
    • Submitted via mobile

    old room, old carpets and needing maintenance.

    the facility and location

    Stayed in December 2021

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: