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  5. Reviews of Sunset Gardens Guesthouse

Reviews of Sunset Gardens Guesthouse This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11-4 Contant/Crown Mountain Rd., 00802 Charlotte Amalie, U.S. Virgin Islands

Review Score

Based on 47 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    7.6

  • Facilities

    6.8

  • Staff

    8.8

  • Value for money

    7.2

  • Free WiFi

    5.0

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Showing 1 - 25

  • Reviewed: July 24, 2023

    7.0
    A very convenient stay with beautiful views
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness could be improved.

    It’s a very convenient place, close to the airport, perfect for a quick transit. Provides enough room, working AC, clean sheets, hot shower and a decent bed, which is all a traveler needs. The manager, Deb, is one of the kindest and friendliest humans I’ve ever met. She tried everything to make our stay pleasant and help us in any way we needed.

    Stayed in July 2023

  • Reviewed: April 3, 2023

    8.0
    The Hotel great but my experience at the local hospital Horrible. Understaffed Unfriendly uncaring!
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 1 night

    A better Bed

    Friendly Staff nice view

    Stayed in March 2023

  • Reviewed: October 11, 2022

    7.0
    Good
    • Business trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The view .. Just being up there was everything.. Peaceful ..

    Stayed in October 2022

  • Reviewed: July 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 8 nights
    • Submitted from a mobile device

    Bathroom

    Q 1st

    Stayed in June 2022

  • Reviewed: April 25, 2022

    8.0
    Room was ok, however didn’t come close to expectations based on price paid.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    The beds were not at all comfortable. The property was too far from town and any attractions without having rented a vehicle. However this was stated in the property description, but when you are without a vehicle things are much further away than you realize and cabs are expensive. I do not recommend the cab company the office recommended, he was very rude and hung up on us.

    The staff was friendly and happy to assist anytime we needed anything. It was nice that there was a bbq grill and pool on the property. We took advantage of both of both of them multiple times. The view from our balcony was very nice.

    Stayed in April 2022

  • Reviewed: April 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 1 night

    The location was such that it was difficult to walk from it to the town center - had to walk on a road with trafic

    Stayed in April 2022

  • Reviewed: March 17, 2022

    6.0
    Room for improvement
    • Leisure trip
    • Travelers with friends
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    The fact that the place is costly and there are old furnitures. Its modern time the coach the bed and the stove needs to be replaced. The place could use a little renovation. The room needed to be dust out before we arrived. The rags and towels definitely needs replacing. As for stay, I understand that there are certain times for check out but don't rush us if the time is close and don't kick us out if we go 10 min over.

    The view was nice. The place wasn't far from the airport.

    Stayed in March 2022

  • Reviewed: February 25, 2022

    7.0
    I would stay again.
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 6 nights

    The walls are thin and I could hear everything the people said in adjacent rooms. Also, the neighbors on the street below were very loud at one point.

    It was spacious, clean and comfortable for a solo traveler. The staff was very friendly and accommodating.

    Stayed in February 2022

  • Reviewed: February 20, 2022

    6.0
    Good view but room in need of some updating.
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very basic, which we expected from seeing the online photos, but it was not as clean as it could be. The bed was extremely noisy as it has the old metal springs support, so hard to move without making a lot of noise. The area was hit badly with recent hurricanes, so we understood it would be basic and so happy to pay the price, but the fact it was not clean was the biggest disappointment. We got to the hotel minutes before reception closed at 6pm and I was not able to contact anyone afterwards as our cell phone won't connect. That said, it was a guesthouse and not a hotel, so we understand there may be a few issues, which may have been easily overcome if there was more time between checking in and seeing the room.

    The location was good and when you work out the taxis, getting around was easy and the view was good.

    Stayed in February 2022

  • Reviewed: November 15, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Suite with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    the faucet in the bathroom hot and cold was not working properly. the pull out sofa was too small, and I couldn’t get no towels when I wanted.

    the view

    Stayed in November 2021

  • Reviewed: August 3, 2021

    7.0
    Overall, I still like the location and price. Wish the sofa bed was more comfortable.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 7 nights

    The facilities can be upgraded a little both the handle for the toilet paper and towels/wash cloth was broken so kept fallen. The handle for the shower was broken as well. The sofa-bed was horrible and very uncomfortable, was better off just sleeping on coach but if two had to sleep on it not sure how they would manage.

    The location was not bad. The room had a beautiful view. The AC worked fine so room was always cool or can be cooled when needed.

    Stayed in July 2021

  • Reviewed: July 31, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Loud a/c

    Easy access

    Stayed in July 2021

  • Reviewed: June 16, 2021

    8.0
    Location!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    There were some minor infrastructure problems (plumbing, power outage) that the staff handled well.

    Self-contained little apartments and a nice pool. AC was great, easy to drive everywhere and the staff is very pleasant.

    Stayed in June 2021

  • Reviewed: May 25, 2021

    8.0
    Comfortable & priced right
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Cab cost to the airport. I should have gotten something closer

    Clean, quiet, comfortable

    Stayed in May 2021

  • Reviewed: May 12, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Getting a Taxi but property was exceptional for cost.

    I like the fact that we were able to replace the propane tank on the Grille and fire it up. We also prepared fixins' in the room.

    Stayed in May 2021

  • Reviewed: May 6, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    the only complaint that I have is that we did not receive daily housekeeping. Housekeeping was done only on the first day but every day after that, only the towels we’re changed.

    The view was awesome and so was the host.

    Stayed in April 2021

  • Reviewed: March 25, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night

    For one night it was fine but probably not confortable enough for more nights.

    This guesthouse has a wonderful view overlooking the harbor and could be much nicer with just a few inexpensive improvements. The pillows definitely needed replacing. The sheets were left on the couch bed and when pulled out were quite dirty. We didn't see any bugs but there were control containers all over the apartment so if a pest company came in occasionally I think that would make a huge difference.

    Stayed in March 2023

  • Reviewed: June 29, 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic customer service.

    Stayed in June 2022

  • Reviewed: May 1, 2022

    1.0
    It was a horrible experience.
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment with Ocean View
    • Stayed 7 nights
    • Submitted from a mobile device

    The rooms were outdated and I thought the cost was too much for this property. they didn’t have any amenities such as shuttle service to the grocery store down the mountain. there was no way for us to walk down the mountain to get food so we had to taxi up and down. They had rats in the trash receptacle and that was disgusting.

    I liked that I could see the ocean.

    Stayed in March 2022

  • Reviewed: March 23, 2022

    3.0
    Uncomfortable
    • Leisure trip
    • Solo traveler
    • Apartment with Sea View
    • Stayed 6 nights

    I was quite shocked to find that the linen on the bed was not clean. Some of the towels were not clean. The sofa was not clean. Had to ask for new sheets and a sheet to be placed over the sofa so that it could be used. Problem with mosquitos in the room. Sliding door on the wardrobe was falling off. Sound from the neighboring rooms carried easily through to my room and was quite disturbing. Parking was tight at times as there was limited space. Some of the steps on the property need urgent repair and are a trip hazard. The property is quite dated and needs serious attention.

    View from the property.

    Stayed in March 2022

  • Reviewed: March 15, 2022

    5.0
    because it was clean it was ok for a night - just
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    it is scruffy, and feels very rundown. the shower upstairs didn’t work and downstairs was cold only.

    it is clean

    Stayed in March 2022

  • Reviewed: February 28, 2022

    1.0
    We spent one night ands left for other accommodations.
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    They need to advertised that the facility is in disarray and that all amenities are available.

    Pool was out of order, facilities were dinghy and severely outdated.definitely not work the $4,000 they were trying to get for my stay

    Stayed in February 2022

  • Reviewed: July 5, 2021

    10
    Island vibes!
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No negatives. Great place, great people, great view!

    Love it! I had room B2 and loved the view! The staff is very friendly!

    Stayed in July 2021

  • Reviewed: June 24, 2021

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Everything except the view. Roaches scattered everywhere when we turned the lights on. There’s electrical sockets in the shower!!! Sofa was nasty. The entire thing was disgusting and very outdated.

    The view.

    Stayed in June 2021

  • Reviewed: June 20, 2021

    3.0
    I wouldn't stay there again
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty bathroom, clearly no one cleaned it before our check in. Bed sheets were very old and bed uncomfortable. AC barely has any cold air and if you lower the temperature you'll lose electricity in the room.

    Great view

    Stayed in June 2021

Showing 1 - 25

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