Reviews of Ben Thanh Boutique Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Convenient location for everything we want to do. Receptionist is very helpful and friendly. Excellent attitude to assist all guests.

Nothing

Great location, good family sized room and friendly staff

Big room, very good design.

Services limited, but it is quiet so it is still good.

The room was very spacious and clean. It was comfortable for a family of three with a living area to enjoy. The hotel is boutique and centrally located. I would recommend this hotel.

The hotel itself included breakfast however on our arrival they immediately offered us breakfast at the hotel across the road. Which they payed for upfront in cash every morning that we has breakfast. Whether this was because our hotel couldn't cater at all or for us specifically is a good question. As for the breakfast provided in the hotel across the road, it was a buffet service with limited vegetarian options (If we are counting eggs) and a lack of local Vietnamese cuisine.

Lovely boutique hotel, great location. Staff very accommodating and friendly. Would recommend.

Great staff. Restaurants near.

My room had No window view. Hard to find.

Clean comfortable. Our rooms were very big. Even with large double bed and a sofa, there’s still plenty of space to pack 5 luggages A big thank you to the front desk, Mr Long. He was very helpful and patient to attend to our request. He speaks English which make it easier to communicate.

The only issue I have is the bathroom light. It’s pretty dark. A white light will be better.

Excellent location. Staff friendly and always ready to help with any requests. Highly recommended.

A little noisy from the AC and some external machinery noises.

Clean, excellent location. We had an early morning departure the next day and the stay helped us with transport. All good.

Great service. Clean and spacious room. Location is very convenient.

Highly recommend this hotel! We booked the Suite with city view 4th floor - hotel is in an alleyway so although there was noise (minimal - bike, horns, people selling from carts etc) from the tiny window above the tub in the bathroom, it was quiet at night so our 9 month old slept well. The owner was so lovely - she was very welcoming, always smiling and greeted us & the baby every time we saw her... she's so hard working, always there so late too. Due to the extremely long queue at airport passport check we got to hotel hours later than expected (around 9-10pm) but the owner waited for us to enquire if our baby could sleep on the fold out sofa (it was huge & sheets made) or if we preferred, she would order a crib which is what we opted for, so shortly after bags were brought to the room, staff set up the crib by our bed - which we really appreciated. The crib was smaller than what our baby was used to but she still managed to sleep the week we were here. Crib didn't have waterproof mattress or fitted sheet. Didn't have bumper protector either - so we just made these ourselves using extra sheets... I'm sure she would've ordered all these if we asked but we didn't want to trouble her. The bed & room were huge - 2 separate spaces/ zones divided by curtain. The lobby of hotel and the room was beautifully decorated with paintings and art on wall. Bathroom was clean - bed made & bathroom cleaned daily. Has elevator, aircon, & fridge with heaps of closet & cupboard space. Awesome location - restaurants/ cafes all around, Ben Thanh Market/ Saigon Square like less than 10 min walk. If you turn right outside hotel then left, there are really delicious restaurants: Com Tam Suon to Khong Lo (Owner super lovely) & Bo Ne Ba Nui 94 (omg so good)!!

Continuing on from my comment above (due to word limit)... Overall just a lot of space in this room/ hotel which is perfect for families with kids & due to convenient location - would be great for first time travellers to HCM too so would highly recommend this hotel. Thank you to the lovely owner and staff members for the wonderful service during our time here :) Con - The floor was tiled so at times felt abit sticky - not sure if mopped daily..... could just be the humidity of Vietnam, but overall room and hotel was clean

Very clean and comfortable room in handy location to walk to many places including coffee shops & minimart. The owner of friendly & helpful.

I love this hotel will repeat staying there. My favourite room is the junior suite with terrace. It has everything you need and found the room to be cosy and inviting. Olivia is so welcoming and enjoyed speaking to her in exceptional English to add.

This stay was okey. We had originally booked an apartment, but got scammed upon arrival to Ho Chi Minh and had to urgently book two different hotels to cover our 1 week stay. Ben Thanh Boutique Hotel became our second accommodation. The cost per night was the same for both accommodations, but in my opinon is Ban Thanh is rather expensive for the level of service and accomodation you receive. What I liked with Ban Thanh was how spacious our room was. It was also properly cleaned and the shower, sink, wc and AC worked fine. I should say that the location of the hotel is really good. There are lots of nice cafes, restaurants nearby. There is also a spa next door which is amazing and worth a visit. What's good about Ben Thanh is that they exists and are reliable. The rooms are properly cleaned, the appliances work and the beds are nice. The hotel is rather small and I think (not sure here) that there are seven floors with 3 rooms on each floor. You should also opt for a room at the highest floors. I am not sure if the other rooms on the floor has balconies, but our room which was on the 3rd floor had a french balcony. And when viewed from outside the I believe that our room from the 5-7th floor has proper balconies on which you can sit outdoors during the evening if you want. I could be wrong though as I'm writing this out of memory.

What I didnt like is that there is a window from the toilet into the main room. The window can be blocked with a roller-blind. The bad part is that the part above the window is opened, meaning there is no glass or anything. Its just a partial open wall meaning that whatever business your doing in the bathroom is clearly heard by your partner/family members outside. Not very romantic at all. We solved it by asking each other to put on headphones when we needed to use the bathroom. But for this price-range in Ho Chi Minh, you shouldnt have to do that. At the day of our arrival I asked through booking if we could check in one our earlier. 1 PM instead of the offical 2 PM. My experience from traveling is that hotels tend to do their best to allow for earlier check-in. In this situation my request was flat out denied, refering to their check-in time starting from 2PM, which is an acceptable reason. So I changed our check-in time to 14-15PM. The thing that bothered me was when we arrived at 14:05, we had to wait 30 min for our room to get ready. If I you turn down my request, but then fail to be ready the time we agreed upon then I am not pleased. We weren't greeted with any small talk or what you usually get within the service-industry ("Sorry that we couldnt check you in earlier..."). We more met with the attitude of a Karen. There was flat out no curiosity towards me and my partner to why we were there, at their hotel or why we were visiting Ho Chi Minh. From my experiences I am usued to hotel-staff being asking questions to their guests in order to sell additional services or just give general advices about the neighbourhood to ensure that the guests has such good vacation as possible. Here, it felt more like we were ruining the day by staying with them. The woman at the reception didnt inform us about opening hours of the reception, if they served breakfast or not, or any additional services they offered.