Reviews of CHARM CHARM - kimmy housing - 48 To Ngoc Van
48 Đường Tô Ngọc Vân, Tay Ho, 11200 Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: September 1, 2025 · Stayed in September 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewThe apartment is cozy and clean - comfy bed, beautiful new bathroom, nice little seating and dining area. The kitchen has basic but sufficient equipment. Wi-fi works great, good water pressure and temperature regulation, AC is very good too. Our room had two windows, both close to the walls of other houses, which but still gave lots of light and privacy. This area is obviously not for people who want to explore the old town as it is far but it is a great expat neighbourhood with good international food spots and close to the lake. There's a Circle K and a small Winmart just a few steps away. We just stayed a night but it would be good for a longer stay too.
It's a new-looking place but the door of the cupboard was completely broken and the water in the sink didn't work at all (it did in the bathroom sink so no problem really). It just seems like a quick fix that would improve the first impression greatly. As for the communication - they automatically send out a bunch of info, everything repeating twice, yet some things are confusingly contradictory. When I asked some questions they skipped over every other one so I felt I had to bug them again. No points down for that but less automation, more human contact would be better.
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewReviewed: July 21, 2025 · Stayed in July 2025
Verified reviewReviewed: July 6, 2025 · Stayed in July 2025
Verified reviewReviewed: June 25, 2025 · Stayed in June 2025
Verified reviewnice stay, normal size apartment with balcony and view. huge tv with internet access. air conditioning worked well, possibility to make breakfast or coffee, large well-kept fridge with freezer, shower with hot water, elevator in the facility, safe parking for a scooter, nice area, shops, restaurants nearby. quick contact with the owner via whatsapp
Reviewed: May 29, 2025 · Stayed in May 2025
Verified reviewReviewed: April 29, 2025 · Stayed in April 2025
Verified reviewReviewed: April 23, 2025 · Stayed in April 2025
Verified reviewNo breakfast. The only problem is they are doing big renewal work at the lobby s
No breakfast. The only problem is they are doing big renewal work at the lobby s
Reviewed: April 3, 2025 · Stayed in April 2025
Verified reviewCalm and clean place.
Reviewed: March 23, 2025 · Stayed in March 2025
Verified reviewReviewed: March 18, 2025 · Stayed in February 2025
Verified reviewReviewed: March 17, 2025 · Stayed in March 2025
Verified reviewReviewed: January 28, 2025 · Stayed in January 2025
Verified reviewI chose to stay 3 times, in total 8 nights, at this new hotel in the cosmopolitan Tay Ho. They offer comfortable and modern studios. The place is brand new. While there were some minor startup issues, the friendly staff worked hard to resolve them quickly. The studios are thoughtfully designed, making it easy to feel at home, and the location is ideal: close to cafés, restaurants, and Tay Ho’s lakeside charm. Once fully settled, this place is set to become a top choice for travelers. I look forward to seeing it reach its full potential!
The place was not 100% ready when I arrived, but a discount was given in return for the inconveniences.
Reviewed: January 9, 2025 · Stayed in January 2025
Verified reviewReviewed: December 26, 2024 · Stayed in December 2024
Verified reviewExcellent room and bathroom. Had a great night sleep. The staff were great at communicating, and check in was smooth even though we arrived in the middle of the night.
Only thing I didn’t like was the location, but that is partly my fault for not double checking. Other than that fantastic.