7.7

Reviews of Coucou Homestead I - Homestay & Dorm District 1

121/35 Lê Thị Riêng, District 1, Ho Chi Minh City, Vietnam

  • 1

    Reviewed: September 13, 2025 · Stayed in September 2025

    Verified review

    Our group of friends booked the entire dorm and it was perfect. The room was spotless, beds comfortable, and the eco-friendly touches around the homestay made it even better. The staff went out of their way to make us feel welcome. We really appreciated how attentive and caring they were. The house itself is filled with plants, giving such a fresh vibe. It felt like our own little home in Saigon.

  • Julien

    Reviewed: September 13, 2025 · Stayed in July 2025

    Verified review

    Lovely staff and nice location.

    The bathroom is not really clean.

  • Phương

    Reviewed: September 9, 2025 · Stayed in September 2025

    Verified review

    I wanted to be near Bui Vien for the fun, but also have quiet at night – and this place was perfect. Only 5 minutes’ walk to the nightlife, yet the homestay itself was calm and peaceful. The staff were attentive and caring. The eco-friendly vibe with plants around the house made it feel like an oasis in the city

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  • Hậu

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review

    As a solo traveler, I loved the common area where people could gather. We ended up cooking and sharing meals together, thanks to the cozy atmosphere. The host and team were wonderful, very thoughtful and always ready to help. The place is full of plants, clean, and really feels like a home away from home

  • Bean

    Reviewed: August 30, 2025 · Stayed in August 2025

    Verified review

    Stayed in the dorm for 2 nights (one for home 1 and one for home : – super clean, private curtains, and such a peaceful alley. Only 5 mins to Bui Vien but no noise at night. Perfect mix of central and calm.

    None

  • Thủy

    Reviewed: July 22, 2025 · Stayed in July 2025

    Verified review
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  • Bean

    Reviewed: July 14, 2025 · Stayed in July 2025

    Verified review

    Cozy and private – one of the best dorm stays! I stayed in the dorm at Coucou Homestead I for 2 nights and really enjoyed it. Each bed has its own curtain, reading light, power socket, and locker, so it still feels private even in a shared space. The house is clean, peaceful, and tucked in a quiet alley, but just a short walk to Bui Vien Street. They even offer simple breakfast with homemade jam – such a sweet touch! It’s not just a budget stay – it’s a place that feels like home. Highly recommended!

  • Biancandrea

    Reviewed: July 7, 2025 · Stayed in July 2025

    Verified review

    Only the position

    Upon arrival receptionist let me wait more than 15 knowing in advance my arrival time In the meantime a very big rat passed where there was supposed to be the “breakfast station” Once I got the room I realised was really dirty and ask to have it clean the day after cause there was no cleaning service at that Time ( clear signs of rat poo and leftover from who was in the room before even the toilet was never cleaned before my arrival ) I had included breakfast which included in boiled egg , sliced bread in a pack already open, a pot with very old butter ( and thinking about the rat surely was hanging around ) dirty cups and kettle . The morning after they showed me the breakfast station which I realised 100% was extremely filthy and unthinkable to eat anything from !! I asked refund and they gave me roughly 5$ refund for the breakfasts for 3 mornings No receptionist except for one speak English The day after I went for an excursion they misunderstood and thought I was checking out ( willing to refund me for 2 nights in cash which I paid asking me to don’t go through Booking.com for complaints) they also assured me they deep cleaned the room Once I got back late the afternoon I found again the toilet dirty ( urine stains, pubic hairs and hairs around ) and room on the same situation they changed only the bed linen I got really upset and the “housekeep manager “ and the receptionist came to the room and they “cleaned “ Total lack of care for the guest , after these episodes no greetings at all You cannot pay in card and the shuttle mentioned in the description is not available due to the high price of fuel !! Staff really incompetent, noise from other guests during the night at every hour ( slamming doors, chit chat ) and it’s a shame cause the hotel is situated in a quiet Halley After my continuous complainings and the threat of going though Booking.com ( which I will do anyway ) the morning of my departure somehow and magically there was deep cleaning undergoing !

    Property response:

    We take ALL guest feedback SERIOUSLY and always strive to provide EXCELLENT service. However, this review is filled with FALSE CLAIMS, MISREPRESENTATIONS, and EXAGGERATIONS that we must STRONGLY CLARIFY. BREAKFAST: The guest expressed DISSATISFACTION with our COMPLIMENTARY LIGHT BREAKFAST (including boiled eggs, sliced bread, homemade jam, etc.). To ACCOMMODATE her preferences, we offered CUSTOM LOCAL DISHES like PHO and HU TIEU at NO EXTRA CHARGE. She REFUSED the offer and DEMANDED a REFUND, which we GRANTED IN FULL — with WRITTEN MESSAGE EVIDENCE to prove this. CLEANLINESS: Upon her request, we PROMPTLY and THOROUGHLY CLEANED the room, and we took TIMESTAMPED PHOTOS as EVIDENCE. Despite this, she CONTINUED ACCUSING us FALSELY, even though we have CLEAR SECURITY CAMERA FOOTAGE showing the condition of the room PRIOR TO and AFTER CLEANING. The signs indicate that the room may have been INTENTIONALLY MADE TO APPEAR DIRTY in order to DEMAND FURTHER COMPENSATION — an act we take VERY SERIOUSLY. REFUND AND STAY: After MULTIPLE COMPLAINTS, we offered a FULL REFUND and suggested she find ANOTHER PLACE TO STAY. SURPRISINGLY, she REFUSED THE REFUND and INSISTED ON STAYING, explicitly saying she had booked at a LOW PRICE and wanted to REMAIN — this COMPLETELY CONTRADICTS her negative claims about the experience. PAYMENT & SERVICE TRANSPARENCY: Contrary to her statements, we DO ACCEPT CARD PAYMENTS, and this is CLEARLY STATED on our listing. Our AIRPORT TRANSFER SERVICE AVAILABILITY depends on CURRENT FUEL PRICES, which is also MENTIONED TRANSPARENTLY in the booking description. ROOM CLEANING SCHEDULE & NOISE: Our room cleaning hours are from 11:00 AM to 2:00 PM, during which there may be some MOVEMENT or NOISE from staff and other guests — this is STANDARD PRACTICE in ALL HOTELS. We do our BEST to MINIMIZE DISTURBANCES, but COMPLETE SILENCE during these hours is NOT REALISTIC. STAFF & COMMUNICATION: We are a FAMILY-RUN PROPERTY located in a QUIET ALLEY. Our staff are PROFESSIONAL, HELPFUL, and AVAILABLE. While not everyone is fluent in English, we ALWAYS ENSURE COMMUNICATION is CLEAR and guest needs are MET. Her claim that NO STAFF COULD HELP is simply NOT TRUE. This review appears to be DELIBERATELY MISLEADING and written with the INTENT TO DAMAGE OUR REPUTATION. It does NOT REFLECT the experience of the VAST MAJORITY of our guests, who appreciate our HONESTY, SERVICE, and VALUE. We ENCOURAGE FUTURE GUESTS to read a VARIETY OF REVIEWS and NOT LET ONE DISHONEST ACCOUNT mislead them. We remain COMMITTED to INTEGRITY, TRANSPARENCY, and GUEST SATISFACTION — but we WILL NOT TOLERATE FALSE ACCUSATIONS or ATTEMPTS TO EXPLOIT OUR GOODWILL.

    We take ALL guest feedback SERIOUSLY and always strive to provide EXCELLENT service. However, this review is filled with FALSE CLAIMS, MISREPRESENTATIONS, and EXAGGERATIONS that we must STRONGLY CLARIFY. BREAKFAST: The guest expressed DISS… Show more

    Coucou Homestead I - Homestay & Dorm District 1
    July 8, 2025
  • Nguyễn

    Reviewed: June 4, 2025 · Stayed in June 2025

    Verified review

    Came back for a second stay — and it was just as lovely as the first! The house is cozy, clean, and beautifully kept. But what truly makes it special is the host — incredibly kind, thoughtful, and always welcoming. Can’t wait to come back again! 💛🏡

    No thing

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  • Kristina

    Reviewed: May 17, 2025 · Stayed in May 2025

    Verified review
  • Stefanie

    Reviewed: May 9, 2025 · Stayed in May 2025

    Verified review

    The location of the house is good, but not enough reason to stay there. The pictures on booking are nice, but not what you get.

    The accommodation was dirty and mouldy. The floor and all surfaces in the room were dirty, even in the bathroom everything was full of toothpaste spitters, cigarette butts in the plant pot, the bed was broken in some places and the sheets had burn holes. There were ants everywhere in the room, on all surfaces, on the clothes rack, bathroom and in the bed. It was not possible to put your bag in a clean place without ants or dirt. And on top of all that, the young employee was an absolute cheek, disrespectful and a disgrace. No greeting, just on his mobile phone. When we asked for breakfast on the first morning, he first ignored us, then rolled his eyes and then rummaged somewhere for instant coffee and instant noodles and lay down on the sofa again. When we asked for cups and plates, he pointed to the cupboard behind reception, where we were supposed to get the crockery ourselves. On day two he completely ignored us and on day 3 & 4 there was no more coffee that we paid for. Even when we asked for it, they didn't buy any more. The worst thing was that they wanted us to pay immediately after our arrival. Without having seen the room. I paid without thinking, which was a mistake. Otherwise we would have looked for other accommodation. It is absolutely cheeky to offer this as breakfast. This should not be possible on booking.

    Property response:

    We’re truly sorry to hear that your stay did not meet your expectations. Cleanliness and guest comfort are very important to us, and we have taken your feedback seriously by reviewing and addressing the issues you mentioned, including a deep clean of the unit and staff retraining. We also regret any misunderstanding regarding the breakfast and payment process. Our light self-serve breakfast and upfront payment policy are clearly stated, but we’ll make sure to communicate this more clearly going forward. While this experience is not typical of our guest feedback, we appreciate your honesty and will use your comments to improve. Thank you for staying with us.

    We’re truly sorry to hear that your stay did not meet your expectations. Cleanliness and guest comfort are very important to us, and we have taken your feedback seriously by reviewing and addressing the issues you mentioned, including a dee… Show more

    Coucou Homestead I - Homestay & Dorm District 1
    June 18, 2025
  • Marta

    Reviewed: May 7, 2025 · Stayed in May 2025

    Verified review

    Location area

    The pictures don’t relate to the current state of the building/rooms. The rooms weren’t clean, neither was the facilities. You can tell that it’s not well maintained when you see dental floss sticks around in the floor. I don’t mention about the cockroaches as I can understand sometimes is difficult to manage them. The receptionist team wasn’t friendly or professional- I’d say more than sarcastic throughout the check-in/ check out.

    Property response:

    Thank you for your feedback. While we regret that your stay did not meet your expectations, we would like to address some of the points raised for clarity. All images on our listing are taken from the actual property and reflect the overall layout and condition. However, we understand that wear and tear may occur over time, and we are actively maintaining and upgrading our facilities where needed. Regarding the presence of cockroaches: in Vietnam’s tropical climate, especially in homes with gardens and open paths, occasional pests may enter from outside despite regular cleaning and pest control. This is a common challenge in the region, and we are doing our best to manage it. The shared bathroom is cleaned multiple times a day by our staff. That said, as it is a communal space, we cannot guarantee it will remain in perfect condition at all times. We rely on all guests to share responsibility in maintaining basic hygiene during their use. We take all feedback about staff behavior seriously. While we encourage a relaxed and informal style of communication in our property, we also expect professionalism. Your comments have been reviewed internally, and we are addressing the matter directly. We believe in honest and constructive feedback, and while we may not agree with all of your comments, we do appreciate your input as part of our ongoing improvement.

    Thank you for your feedback. While we regret that your stay did not meet your expectations, we would like to address some of the points raised for clarity. All images on our listing are taken from the actual property and reflect the overal… Show more

    Coucou Homestead I - Homestay & Dorm District 1
    June 18, 2025
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  • Đỗ

    Reviewed: April 3, 2025 · Stayed in April 2025

    Verified review
  • Pedro

    Reviewed: February 4, 2025 · Stayed in February 2025

    Verified review

    localization was ok

    reception personel was lazy and i needed to prepare paid breakfast by myslef. they gave me 2-3 small eggs and tost bread and instant coffee… much below expectations and price twice more than other hostels. I would expect much if the price is 60k …

  • 7.0 Good
    Ross

    Reviewed: February 4, 2025 · Stayed in February 2025

    Verified review

    Great location. Clean.

    It was Chinese New Year, so the owner wasn't at premises. He assumed I had Internet access to get his instructions- but I didn't have Internet! I ended up waiting for an hour before getting online and receiving instructions. Everything else went really well.

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  • Guevara

    Reviewed: December 28, 2024 · Stayed in December 2024

    Verified review

    The location is ok.

    It’s really dirty and the staff isn’t nice nor helpful.

  • Suresh

    Reviewed: December 24, 2024 · Stayed in December 2024

    Verified review
  • Sophia

    Reviewed: December 10, 2024 · Stayed in December 2024

    Verified review
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  • Ri

    Reviewed: July 13, 2024 · Stayed in May 2024

    Verified review
  • 5.0 Fair
    Laetitia

    Reviewed: June 5, 2024 · Stayed in June 2024

    Verified review

    Location was convenient and in walking distance from major sightseeing points in Ho Chi Minh.

    Staff wasn’t the nicest and the breakfast was really cheap and not as advertised. Overall quite cheap and not very clean interior, with only two bathrooms for all to share (wasn’t a problem for me though). Also quite pricey for a dorm bed. Had ants in my bed…

  • Marco

    Reviewed: May 7, 2024 · Stayed in March 2024

    Verified review
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  • Danielle

    Reviewed: April 2, 2024 · Stayed in April 2024

    Verified review

    Lovely small breaky, clean comfortable beds, nice staff with good communication

    Bunks were a little movey on the top. Never an issue for me but the amount of bathrooms might be annoying

  • Hennadii

    Reviewed: March 26, 2024 · Stayed in March 2024

    Verified review

    Everything is broken, old and dirty. The bed has old mattress that feels like you’re lying down concrete, pain all body. Bedsheets are old and not fresh, also towels same. Pillow is too small, dirty and expired too. Doors are broken and close so loud so you wake up every time someone in or out the room. Staff is careless about everything. The breakfast is nothing as mentioned. There was the menu that contains fruits - but no fruits were found. Just bread and egg - that you need to cook by yourself. Also at 8:30 eggs were finished. And staff recommended me to eat bread. Awful to treat guests like that. He doesn’t even move to the nearby shop to buy some food for breakfast I payed for. I had to do it by myself and pay for that too. Dishes and kitchen at all were as dirty as it ever possible to imagine. But staff doesn’t care - just sitting and scrolling social. Do not recommend this place to anyone. You will regret staying there.

  • Cintia

    Reviewed: March 20, 2024 · Stayed in March 2024

    Verified review

    Nothing. Location

    Mattress hard as a brick, room not clean and with a mattress on the floor and someone was sleeping there, toilet not clean and needs refurbished, the breakfast was just a piece of bread, they have a cartel with what it’s included but none of those things were offered as per the picture also, full of ants walking around

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  • Raseru

    Reviewed: March 15, 2024 · Stayed in March 2024

    Verified review
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