Our couch was dirty

Really felt like a 5 star

Stayed in April 2024

The coffee machine has been broken during my stay. Dinner has limited choices, except the special offers for Tet season which we found the portion is too much in terms of food and price for a dinner. The swimming pool has no warm water anymore as a few years ago. I received an email from the Hotel manager informing that there would be a "mandatory" Gala Diner at a price of VND850,000/pax. I replied to them saying that I do not want to pay for anything "mandatory" and would be happy to consider joining the event if it is optional. Receiving my reply (via booking.com), the hotel kept silent since then without saying a word. They even did not mention the Gala Diner at the reception when we checked-in. I expected they would send us some apologies or some explanation but it seems that the hotel is not as "professional" as I expected.

We have stayed at Edensee a few years ago and wanted to go back again this lunar new year. Breakfast has plenty of choices and foods are pretty good. Landscape is very beautiful and well maintained. Staff is friendly (in particular Mr. Duc, the driver). The Sakura Festival, offered free to guests, is very interesting and a good initiative (staff at the event is very friendly and helpful).

Stayed in February 2024

Far from town though you get shuttle buses couple of times a day. Its not an issue.

The location of the hotel is one of the best I seen. In the woods next to the lake. Loved it. Room was big, decent and spacious. The hotel restaurant is not cheap but they make good food. For a couple or a family retreat it’s amazing.

Stayed in February 2024

Staff spoke little English and struggle to help with requests.

Fantastic room. Fantastic location. Relaxing heaven.

Stayed in January 2024

Some aspects looked a bit run down. The game room toys were mostly broken, the pool tables only had 1 white ball between them. The swimming pool was freezing and unusable. The shower in our bedroom didn't drain properly until I removed the drain cover.

The views and the location near the lake were spectacular. Breakfast was very good quality. The staff were generally helpful and supportive.

Stayed in January 2024

No aircon in room.

Very serene location, room was excellent. Staff friendly and helpful. Restaurant food was tasty.

Stayed in December 2023

Better room service as no restaurant at resort.

Nice ambience. Location is nice but far away from city and restaurants.

Stayed in October 2023

There is no airconditioner in the whole hotel !! Warm in the room during the day . Feel uncomfortable !!! Open windows all days long and sometimes mosquitos get in your rooms.

The resort located near a beautiful Tuyen Lam lakes.

Stayed in October 2023

Beautiful, stylish and quiet remote location at mountain lakeside within only 20 minutes from DaLat center. Helpful staff, good kitchen.

Stayed in August 2023

Too far from main building and lobby. Isolated

The lake and the surrounding. The ample choice of breakfast buffet

Stayed in August 2023

Expected of 5☆ Could have more entertainment like a music lounge or activities. Spa atmospheres could have been more like spa with light music and aroma smell.

Comfortable junior suite , good view and fire place surrounding and cool weather! Breakfast was excellant with good choices and spread Restaurant serve good portion of food.There are few dishes that is so good. Like the prawn porridge n stir fry mustard Free 3 times scheduled shuttle to town and lake Buggy ride to your room.Massive land good for strolling and exercises. Kayak , Swan peddle, archery one complimentary activity. Greenary n flowers surounding with sight of deers and peacocks very close to nature.

Stayed in August 2023

Buildings need more maintenance

Near lake so good for a stroll

Stayed in July 2023

* Should be consistent in booking info commited. I booked a double bed for a family of 2 adult and a 3-yr toddler, appeared to stay in twin bed room instead. Asked for rearrangement and some guys showed up to move these two bed closer together, which caused my back-ache due to the uneven bed surface at the middle area where two bed met. * this is not something I don't like but something you should be aware that the resort sits deep in the Tuyen Lam Lake area, which is very far away from city center (took us 30 mins to drive). But it perfectly fits our expectation to stay in such remote area. * room facility is a bit aged but in good condition. No complaint.

*Scenic landscaping and tranquil hidden place to get away from urban air *Caring and helpful onsite staff *This is a large place, but good thing is they have 24/7 electric suttle car to take you around within the resort. Just a call and they will come to your room. *Love the daily suttle van taking us back and forth between the resort and city area *Restaurant menu is not too fastastic but covers most of the must-try local dishes in Da Lat.

Stayed in May 2023

Bed sheet and pillows smelly, they have not changed new one, smelly, we tried to use but can not stand its smell then I have called to ask for pillows cover changed at 23:00. The bathtub still have dirt and hair left. I have cleaned myse before used. Anyway the bed and bathtub look clean but it’s not clean at all.

The place stay inside the pine trees forest, fresh and very quiet, many groups of guests, very crowded but people very polite and gentle, no messing, receptionist organized well for everyone to check in and out.

Stayed in June 2023

old facilities, far from the center

helpful staff, surroundings are relaxing, good breakfast

Stayed in June 2023

Receptionist can be more customer friendly

Location, ambience, food was excellent

Stayed in June 2023

the jacuzzi is out of service and I was given a different room from what I had booked

the staff are very friendly and helpful

Stayed in June 2023

Our stay could have been longer. There could also be more options for times for the courtesy shuttle into Dalat.

Great stay. Our room was HUGE, recently fully refurbished, bathroom was like new. Health facility equipment was also brand new and extensive. Dining room was well laid out and breakfast was very good each day.

Stayed in May 2023

there are very limited choices in the breakfast buffet.

The room is very spacious & the bed is comfortable , the area is very nature ,

Stayed in May 2023

could do with some sound insulation with the rooms.

quiet peaceful surroundings

Stayed in March 2023

the pool was freezing cold and a bit tired. the whole spa block and terrace is in need of renovating and updating. it needs updating to bring it in line with the rest of the hotel. no wine by the glass at dinner was a miss but the food was good and reasonable priced.

the hotel was super grand and the location and grounds were absolutely stunning. pines trees and beautiful flowers everywhere. the location was right on the lake and it was incredible. the short E-boat trip is a must. free shuttle to town and breakfast was impressive!

Stayed in January 2023

the swimming pool needs a little attention. it’s clean and huge but it looks a bit tired.

The beautiful surroundings were magical. pine forests and the lake with walks and lots to do nearby. the hotel was enormous, the room huge, so much space everywhere! the facilities at the lake were great too.

Stayed in January 2023

The hot water pressure need to improve Beds were not soft When having a shave, the mirror is opposite to the basin making the whole process messy

Fantastic building and friendly staff

Stayed in December 2022

Need more variety of food and restaurants. It's in the middle of the woods, so there are no other food options around, not easy to get food except to eat in the resort restaurant which is pretty pricey and quite slow. It would be nice if they have a little convenient store in the property that sells snacks and drinks.

Beautiful resort and scenery, nice well-kept gardens with many activities to do, such as kayaking, canoeing, archery, pool, billiard, ping pong, tennis. Love the hiking trails around the lake and the lake view and pine hills. The peacocks roaming around the resort are quite amusing and fun to see. Amazing variety of food for breakfast every day. Staff was nice and responsible.

Stayed in December 2022