Nothing

Greta location, nice rooftop terrace for Breakfast and Nice staff.

Stayed in August 2025

Everything was great.

Staff were absolutely amazing. So friendly and so helpful. Rooms were clean. Location is excellent. Right next door to a great cafe/restaurant.

Stayed in August 2025

Really enjoyed our stay here. Perfect location up a quiet lane. Staff very helpful with suggestions on what to do. Breakfast lovely and the girl serving was so lovely and chatty.

Stayed in August 2025

The room had a slight smell of cigarettes and the window would not close, however the staff investigated both, provided some perfume, organised some maintenance work, and gave me a free room upgrade, which was very kind of them.

Great location and very helpful staff. Received a complementary drink and snack upon arrival and was introduced to the local area.

Stayed in August 2025

Not much, maybe a better breakfast option.

Excellent location, right in the middle of Old Quarter, yet quiet and great for relaxation. Super friendly and very helpful staff. Clean rooms. Small and cozy hotel. Totally my vibe.

Stayed in July 2025

THE COFFE WAS COLD!

EVERYTHING IS ALRIGHT!

Stayed in July 2025

Very helpful staff, good rooms, and great breakfast.

Stayed in July 2025

Staff were attentive and available at all times. Standard of service was very high. The room was clean and includes a fridge. We were given a free upgrade to a room with a balcony, which was lovely. The hotel is very well located for exploring the Old Quarter. They also provide a same-day laundry service which is very convenient. The mini bar/fridge is restocked every day when the room is cleaned, it is very nice to come in from a hot day exploring the city to a cold beer or water waiting in the fridge. Overall we had a great stay and would recommend this hotel for anyone visiting Hanoi.

Stayed in July 2025

Everything was perfect. Thank you.

Stayed in July 2025

The shower would leak a bit so the mat will always be drenched. The sockets were very old and couldn't hold our adapters very well - nonetheless, we managed to charge our phones!

Amazing location and friendly staff, very helpful as they also run a travel agency as part of the hotel. The room was well equipped and comfortable enough. Breakfast was also good!

Stayed in June 2025

Great location, breakfast, cleanliness and the staff are very helpful. 10/10

Stayed in May 2025

Nothing.

Location: Situated in the heart of the old quarter. About 12 min on foot to Dong Xuan Market (Note: this is primarily a wholesale market, not for tourist shopping. Best to go Cho Hom for small bus and tourist kind of shopping) and 18 min to the famous Lake. Room: Good size room & comfy bed. Bathroom spacious: shower area and toilet are separated by a glass panel. Rooftop Breakfast: Enjoy the gorgeous view during breakfast. The spread of food is considered ok. Eateries: Barely a stone throw (opp the hotel) is Michelin “awarded” Bun Cha: Must try.

Stayed in May 2025

Had a wonderful experience, I truly appreciated the warm hospitality, excellent service, and courteous behavior of staff throughout my stay. The front desk and kitchen staff are the best of the best - truly made the stay special. Great location, and a warm, welcoming atmosphere. Highly recommend.

Stayed in May 2025

The room was a little cramped, the bedside light didn’t work and it was a bit noisy (although that is unsurprising in the Old Quarter of Hanoi). It was very hot in the foyers and stairs.

Very nice and helpful staff, excellent location, great view from breakfast room.

Stayed in April 2025

We had a wonderful stay in Golden Moon Suite Hotel!! The staffs were all great and can understand english well. Room is kind and spacious enough for 2. Aircon is working well too. We have to checkout early bec our flight is 8 in the morning. The staffs were so sweet to pack our breakfast😍💖 thank you so much for your great service!! Thank you for being so nice to us🩷 will definitely book this hotel again when I come back to Vietnam. 😍❤️

Stayed in May 2025

We had a great stay at Golden Moon Hotel. The staffs are nice (shoutout to Lily, Chloe & the other guy). They were so kind, helpful and easy to talk to. Chloe advised me that they upgraded our room which is very nice gesture. 😍 the room is good and clean. The beds are soft. The place is really in the center of Old Quarter. You can walk around anytime you want. We were in Sapa now and we will go back to Hanoi today — which we booked the same hotel. Breakfast is really good— i really like their coffee and food. Thank you to all the staffs!! 🥰😍

Stayed in May 2025

N/A

Felt very homely and quiet, but in the heart of Old Quarter Hanoi! Perfect walking distance to main attractions and shops and bars

Stayed in April 2025

The location was excellent. The rooms were big and very clean. The hotel upgraded all 3 of our rooms though we had asked for only one. The staff is super helpful and always available. . The breakfast though in a small space was excellent. Kudos to the kitchen team as well. Would definitely come back here and recommend it to all other travellers.

Stayed in May 2025

Lily and the team were so helpful, organising transfers to Sapa, Cat Ba and the airport for us. We stayed at Golden Moon as a sort of ‘base’ in old town, Hanoi to allow us to travel around northern Vietnam. Lily was super responsive on WhatsApp when it came to organising everything. They even let us keep our luggage there when we weren’t staying there! The rooms were super lovely and very clean and they very kindly upgraded us to a room with a balcony on our first night! We loved staying here and would stay here again next time we’re in Hanoi. Thank you Lily & the Golden Moon team!

Stayed in May 2025

The space is very small but we did not mind it. The view from the window we had was a construction site of some sort so we just kept the curtains closed the entire time, which made for a dark room (but this doesn’t matter if you’re not spending much time there).

The location was perfect. Walkable to everything you need to see and do during your trip. The room was comfortable enough. Very small in size, but it definitely has enough space for the basics. The shower and bathroom are actually good in size with warm water. Complimentary drinkable water was given every day. The breakfast was actually so good and the view is cute. The best thing was honestly the staff. Super helpful and kind.

Stayed in May 2025

Honestly for the price I don't have many complaints! Bathroom shower area could do with a clean though - not dirty just lots of limescale

Great location. Very accommodating and helpful staff. The view from the rooftop/balcony was cool too. They looked after my luggage after I checked out as well. Area is fairly touristy but convenient if you're looking to do some gift shopping before you leave like I was :D

Stayed in May 2025

The shower could’ve been slightly cleaner but otherwise great!

Breakfast was great, beautiful rooftop and the room was very comfortable! The staff were also super helpful, lovely and accomodating! Great location!

Stayed in May 2025

The room aren't completely sound proof so you can still hear the motorbikes. However, It isn't located directly on a main street so it wasn't as much as a problem.

This is my second time staying at this hotel. I still think it is located at a wonderful location. The staff are extremely helpful. This time, we booked transportation through them from airport pickup/drop off, to the trip down to Ninh Binh. They also do currency exchange so it was very convenience.

Stayed in April 2025

Bathroom looks a little tired and probably need a bit of renovation to spruce it up. No international TV program available (probably due to constraints by local govt).

Hotel was well located in the heart of The Old Quarter and within walking distance to Train Street and many other places of interest. Very easy and safe to move around the Old Quarter. Staff there was very friendly, patient and customer oriented. No communication barrier as they all speak good English.

Stayed in April 2025