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Reviews of Mercure Hoi An 4 stars

321 Cua Dai street, Cam Chau, Hoi An, Vietnam

Review score

Based on 41 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.2

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    8.1

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Showing 1 - 14

  • Reviewed: 25 February 2018

    6.7
    Disappointing
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 6 nights

    The Hotel is looking very tired and certainly requires the above renovation.

    The attitude of the Staff considering that the Hotel was closing down at the end of February for renovation and all the staff were going to lose their jobs. The renovation is expected to take one year.

    Stayed in February 2018

  • Reviewed: 2 January 2018

    7.1
    Convenient hotel to ancient town
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom in our room had a cubicle for both the toilet and the shower which was not a good design decision on the part of the hotel. The toilet gets covered in water and then the floor is wet for hours. Also the drainage was poor and water leaked into the rest of the bathroom. The breakfast buffet is ok. Taxis are easily available and very inexpensive by western standards.

    The staff were very helpful and nice. We asked Petter the concierge for suggestions on restaurants and all were really good. He also suggested a tailor and was most helpful in arranging cars and taxis. Our room which they called a Villa room looked over the swimming pool and was very quiet.

    Stayed in January 2018

  • Reviewed: 20 November 2017

    7.1
    Do not get a room facing the road.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    We were given rooms facing the main road and the noise isolation of the rooms were not food. Every vehicle that passes by and every sound was evident. There was also renovations going on in the hotel that started very early in the morning.

    Stayed in November 2017

  • Reviewed: 29 October 2017

    4.6
    Not deserve a 5* hotel as I paid $105 usd/night.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Buffet breakfast is simple not 5*, room furniture is cheap and not functional not 5*, empty mini bar, balcony view blocked by lower roofs and neighbors

    Staffs friendly and useful, location is convenient to visit ancient Hoi An town.

    Stayed in October 2017

  • Reviewed: 4 August 2017

    5.4
    Wifi didn't work - view from room facing into...
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast buffet was good

    Wifi didn't work - view from room facing into construction site. Staff were not helpful. Over priced and not worth the money.

    Stayed in July 2017

  • Reviewed: 25 July 2017

    10
    Worth staying here
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 6 nights

    The staff are super friendly. The room was overlooking the pool and was much bigger than what i expected. Room service was constant everytime i went out there were fresh towels. Breakfast was better than i expected with an array of different breakfast options not just your standard breakfast. great location and very helpful and friendly staff.

    Stayed in July 2017

  • Reviewed: 19 May 2017

    8.8
    Great Hotel with Pool, but location a bit further from the main town than expected
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    The location is a bit further out then the actual town where everything is happening. its about 25- 30minutes walk unless you ride to town with the complimentary bicycles that the hotel provides.

    The hotel was nice, good standard and the pool was really cute and quite. Not many hotels around Hoi An have the availability of a pool

    Stayed in April 2017

  • Reviewed: 8 February 2017

    4.6
    Tired hotel
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    First room very poor condition then paid for an upgrade to villa which still smelt mouldy. Reception desk was cracked and gave bad first impression.

    Pool was nice

    Stayed in February 2017

  • Reviewed: 31 January 2017

    7.5
    Nice hotel in need of a revamp.
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 5 nights
    • Submitted via mobile

    The hotel is a bit 'tired' and needs a bit of improvement.

    Pool villas were comfortable as was the bed. Staff friendly, pool and surround very pleasant.

    Stayed in January 2017

  • Reviewed: 13 January 2018

    7.5
    The staff were amazing
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Visible rain damage in my room, not the best for solo travelers

    The staff were amazing

    Stayed in December 2017

  • Reviewed: 22 October 2017

    10
    Positive friendly enjoyable experience.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2017

  • Reviewed: 5 August 2017

    8.8
    A taste of hoi an hospitalty
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Expensive

    Staff

    Stayed in July 2017

  • Reviewed: 17 April 2017

    2.9
    Unprofessional , noisy, dirty, just terrible
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Everthing

    Unprofessional , noisy, dirty, just terrible

    Stayed in April 2017

  • Reviewed: 15 March 2017

    9.2
    Great stay, great staff.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Friendly and welcoming staff

    Stayed in March 2017

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 14

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