5 Tu Hoa Street, Tay Ho District, Tay Ho, Hanoi, Vietnam
#287 of 846 hotels in Hanoi
Guests' ChoiceBased on 326 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
8.7
Facilities
8.6
Staff
9.2
Value for money
8.0
Free WiFi
8.8
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End of dialog contentReviewed: 15 April 2024
Victor
CanadaFor a 5-star hotel, I find it hard that the restaurant has limited sauces to add to their food.
The quality of the hotel.
Stayed in April 2024
Reviewed: 15 April 2024
Reiko
SingaporePollution. Smog all over the sky. Dusty roads due to construction and reconstruction as well as traffic. It is very sad. Hotel was good but unfortunately we did not enjoy the city air.
Breakfast was very good. Superb variety including demonstration of local food that changes everyday during the weekend. Sunset bar was nice with beautiful view. Rooms are spacious. Staff are all very polite and warm. It was a good idea to stay away from the busy old quarter.
Stayed in April 2024
Reviewed: 10 April 2024
Tajinder
Indiaall fine
location
Stayed in April 2024
Reviewed: 7 April 2024
Reiko
SingaporeCarpet under the bed. Wish they renew
Nice being away from busy old quarter. Sunset bar was relaxing. Fitness gym is superb, well equipped and very clean. Breakfast was very nice with lots of choices including local food.
Stayed in April 2024
Reviewed: 1 April 2024
David
United KingdomExcellent breakfast with a massive range on offer. We took up the all inclusive offer to use the leisure facilities and club lounge and this was also excellent.
Stayed in March 2024
Reviewed: 30 March 2024
Biljana
AustraliaWay too humid because you are in the lake. Dehumidifier can’t clear the air and the aircon is too old
Very large complex with a lot of content. We had an issue with the room and the staff was great in finding a solution and fixing it for us.
Stayed in March 2024
Reviewed: 25 March 2024
Nicholas
United KingdomViews from my ground-floor overwater room weren't quite as glamorous as expected, looking at the grubby side-wall of the adjacent golf driving range. Also needed to keep the curtains closed in a couple of side windows for security and privacy.
Comfortable rooms, good facilities, great breakfast, helpful staff, overall very user-friendly, and a 15-minute cab ride into Central Hanoi.
Stayed in February 2024
Reviewed: 25 March 2024
Mary
United StatesThere was major construction going on and our cab was literally 1 minute from the hotel when he got lost (coming from Halong Bay) - he missed the turn because of the construction and it took another entire hour to get to the hotel. We finally got out and walked the last bit as the car was not moving. Left the next morning at 4:45 am for airport and had no trouble then with getting out. Had dinner at Milano which had horrible pizza - no basil on a Margarita? Overpriced and mediocre. Not a place to stay for touring the city.
Place is huge - they drive you around in golf carts!. Nice bar and we had a fantastic upgrade basically to a 2 bedroom apartment with a washing machine/dryer. Great bathroom with wonderful lighting. Beautiful view on the lake.
Stayed in March 2024
Reviewed: 24 March 2024
Bernd
GermanyThe asian type restaurant´s decoration, furniture and menue would profit a lot from a careful renovation to reflect the beauty of this country.
The location of the hotel provides the guests a romantic and calm stay, although the nearby surrounding is very lively with timewise tremendous traffic. The staff is extraordinary friendly, always helpful looking for the best solutions to satisfy the guests needs.
Stayed in February 2024
Reviewed: 24 March 2024
Marina
SerbiaLocation is perfect. Great view at the lake from the balcony
Stayed in March 2024
Reviewed: 21 March 2024
Geo
GreeceNo smart TV. You couldn't watch anything you want to. Unacceptable for such an expensive room.
Stayed in February 2024
Reviewed: 17 March 2024
Lynnette
United KingdomI’m quite happy with the property.
Firstly, the staff are very welcoming and very accommodating. The room was very clean and spacious.
Stayed in February 2024
Reviewed: 13 March 2024
Janice
JapanIt is best that you inform guests near the pool area in the evenings to be quiet as sound travels and some people are drunk and loud
The pool
Stayed in March 2024
Reviewed: 21 February 2024
David
Hong KongCould have a better room with open view as there are many spare rooms.
Great food choices and good atmosphere
Stayed in February 2024
Reviewed: 19 February 2024
Aa86
United KingdomPool was very cold in February as not heated so didn't get to use it.
Very fancy hotel. Good views of the lake, especially in the evening. Room very well equipped and the bathroom was huge! Very wide firm bed. Dehumidifier in the room if needed. Good location for the West Lake area but quite a walk to the Old Quarter. Better restaurant options in the Old Quarter.
Stayed in February 2024
Reviewed: 18 February 2024
刘
ChinaIf the taxi service can be on time, it will be better
the bar has excellent view
Stayed in February 2024
Reviewed: 18 February 2024
Ingrid
AustraliaDid not have shuttle service to city centre
Breakfast and room great. Location is out of the way
Stayed in February 2024
Reviewed: 13 February 2024
Valentine
SwitzerlandWe were a bit disappointed of the service for a 5 star hotel… Pool is nice but is not heated The room could be renovate
Very nice and clean ! Good food and drinks (except the cocktails that weren’t extraordinary for the price) Quiet place and helpful lobby staff !
Stayed in February 2024
Reviewed: 10 February 2024
Kim
Malaysianothing nothing nothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothingnothing nothing
i like everything, they were great and awesome. 10/10 very very nice, now im just trying to pad the review and waiting for the bar to turn green, did i mention 10/10, oh look at this the bar is green, ok bye!
Stayed in February 2024
Reviewed: 10 February 2024
Ian
AustraliaAccess issues walking around the surrounds. A lot of road construction going on during our stay but shouldn’t be an issue in future.
Stayed 8 nights in an over-water room. The breakfast buffet is huge, the restaurants are good & the Sunset Bar is a great place to spend a chilled evening watching the sunset. Can’t recommend this place enough.
Stayed in January 2024
Reviewed: 4 February 2024
Dj
AustraliaBeautiful surroundings with lovely and retrieves of the lake. Food was exceptional and the breakfast was sumptuous.
Stayed in January 2024
Reviewed: 29 January 2024
Padraig
SwitzerlandWe really enjoyed the Intercontinental Club experience with afternoon tea and cocktails on tap in the evening. Staff there were friendly, attentive and helpful.
Stayed in January 2024
Reviewed: 26 January 2024
Atika
MalaysiaBeautiful hotel/resort. Unfortunately, it was too short of a stay for me to enjoy the hotel facilities. Amazing breakfast spread too!!
Stayed in January 2024
Reviewed: 19 January 2024
Allison
United KingdomNothing
What a fantastic breakfast The choice and quality of the food was amazing. Beautiful setting looking over the lake. Faultless stay Room spotless wouldhighly recommend it
Stayed in December 2023
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