32 Hang Trong, Hoan Kiem, Hanoi, Vietnam
#279 of 851 hotels in Hanoi
Guests' ChoiceBased on 113 hotel reviews
8.6Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.5
Staff
9.3
Value for money
8.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Xiaosu
ChinaThe decoration is very traditional. It's ok for me, but maybe not all will like it. And second floor is too close to the kitchen to be a bit noisy from early morning.
The location is fantastic. There're lots of delicious food around the hotel and very close to the main attraction. It's really a good choice which is value for money.
Stayed in March 2024
Reviewed: March 14, 2024
Kevin
United KingdomLift only reaches the 6th floor but our room was on the 8th
When we asked for a room with a window the staff were most helpful in accommodating our request
Stayed in March 2024
Reviewed: March 7, 2024
Eleanor
United KingdomNothing!
We loved the huge, comfy bed and the very spacious room. The bath in the bathroom was an excellent addition as well! The breakfast was delicious and set us up perfectly ahead of a busy day touristing. The staff were all amazingly helpful and kind - they were on hand for anything we needed including booking our taxi to the airport. All in all, we loved our stay and it was a fab way to end our stay in Vietnam!
Stayed in March 2024
Reviewed: March 3, 2024
Chi
United States of AmericaHighly recommend. The location is unbeatable. There are many hotels in the Old Quarter but this location is definitely one of the best. The rooms maybe a tiny bit dated but they are huge, can’t beat the price either. The staff is very sweet and attentive, always offers a helping hand, especially this one guy, I think his name is Duong, who does it all and always smiling. I’ll definitely stay here again.
Stayed in March 2024
Reviewed: February 18, 2024
Yeayiing
TaiwanLovely room with balcony, friendly staff. A lot of restaurants, cafe near hotel
Stayed in February 2024
Reviewed: February 18, 2024
Chanisara
United KingdomLights are not bright enough
Stayed in January 2024
Reviewed: February 15, 2024
Mei
TaiwanFriendly staff & delicious breakfast, good hotel. Big space in the room.
Stayed in February 2024
Reviewed: February 14, 2024
Hermann
GermanyThe Hotel ist really central in old town Staff is polite and helpful Breakfast was really good
Stayed in February 2024
Reviewed: February 13, 2024
Marie
ItalyOne of the cleaners could have been better.
The breakfast was very good, plentiful and varied. Our room was spacious and comfortable. The hotel was right in the centre but we were protected from the noisy streets by the quadruple glazing, though we also had a pretty little balcony overlooking the street. The staff were lovely and helpful.
Stayed in February 2024
Reviewed: February 5, 2024
Peter
AustriaN.a.
Excellent Central Location!! Very friendly and helpful employees, excellent breakfast for 3* Hotel.
Stayed in February 2024
Reviewed: February 1, 2024
Brigitte
GermanyGood breakfast
Stayed in January 2024
Reviewed: January 30, 2024
Kokwai
MalaysiaShower fittings were old and need upgrading
Location was good
Stayed in January 2024
Reviewed: January 18, 2024
Phanwaris
ThailandIt’s getting old but still fine and still convenient
I have stayed there before
Stayed in January 2024
Reviewed: January 4, 2024
Mohamed
AustriaSeriously I cannot find one thing to complain about! Amazing hotel and staff!
One of the hotels that will not be forgotten for how you can make your guests’ experience memorable and flawless! Thanks to Dinh for arranging everything for us in the most smooth way, with the best prices (we cross check)! The location is the best, the room was clean and everything is perfect!
Stayed in January 2024
Reviewed: December 28, 2023
Jozsef
GermanyA little bit noisy during the evening due to next to a busy street, specially during the weekend
Very center, the old town is in front of you.
Stayed in December 2023
Reviewed: November 28, 2023
Chayada
ThailandGood location! Helpful staff!
Stayed in November 2023
Reviewed: November 26, 2023
Hoang
VietnamLocation is convenient
Stayed in November 2023
Reviewed: November 17, 2023
Francesco
ItalyOnly a problem, the driver from the airport to hotel drive very quickly. I don’t like him.
Very nice and kind staff! Central position, beautiful room.
Stayed in November 2023
Reviewed: November 13, 2023
Paul
AustraliaGood price for area . Short walk to the heart of Hanoi.
Stayed in November 2023
Reviewed: October 18, 2023
Vince
United States of AmericaThe first time I stayed in a room without window, I have claustrophobia so I felt uneasy. When we returned the second time I booked the room with balcony and I was so pleased with it.
The staff were attentive and ensure that we were comfortable. The location is excellent.
Stayed in October 2023
Reviewed: October 14, 2023
Nicholas
United KingdomThe breakfast room could be laid out slightly better. was slightly confusing! The French toast was delicious though.
Really nice clean, spacious room. Very helpful friendly staff.
Stayed in October 2023
Reviewed: October 10, 2023
Sarah
United Kingdomnothing
the best thing was the staff , Dinh , she was exceptional , they helped so much with all my arrangements . big rooms and very central .
Stayed in October 2023
Reviewed: September 20, 2023
Dmitry
RussiaNothing
Breakfast is excellent
Stayed in September 2023
Reviewed: September 7, 2023
Fang
TaiwanThe drawbacks are that there is a slight disparity between the photos and reality, the facilities are a bit outdated but still functional, and there is a minor issue with the bathroom drain being slightly clogged.
Convenient location, exceptionally friendly staff, and clean room
Stayed in September 2023
Baie-Saint-Paul, Canada
Český Krumlov, Czech Republic
Dresden, Germany
Sønder Bjert, Denmark
Tafraout, Morocco
Airlie Beach, Australia
Omiš, Croatia
Keurboomstrand, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content