AT THE ARRIVAL IN THE BUILDING IT IS NOT CLEAR AND CONFUSE nO REPLY OVER THE PHONE AND I HAD TO WAIT SO LONG BEFORE A RESPONSIBLE PERSON APPEAR

STAFF FRIENDLY

Stayed in February 2025

It is an apartment in a residential block. No tourist desk or reception center, you have to contact the owner directly. We got double charged at check in and cash return next day. No reimbursement for card fees or foreign exchange fees. They don’t make room ie no fresh towels or bins emptied for our 4 day stay. We could not access the pool as owner hadn’t arranged it with security prior. Large shopping mall with high end shops across road with lots or restaurants

The property is located outside district 1. So less busy and more quiet. Located in residential area.About $5-$10 AUD each way to tourist spots.

Stayed in February 2025

I was unsure if where to put the rubbish

It was close to the hospital where my daughter was

Stayed in February 2025

Location not ideal, difficult to use facilities and communicate with operator.

Stayed in January 2025

Bathroom gets very wet showering. Not enough towels provided. Property a long way from centre of town

Price very reasonable. Lots of space

Stayed in January 2025

Rooms looks sorta like the pictures but wasn’t as clean as I’d like it to be. Dead dried lizard in the crack/hinge of the door and dead cockroach in the room.

Conveniently located in regards to distance from the airport. Easy for driver to find. Staff that was spoke with were nice and prompt.

Stayed in December 2024

Someone has clearly been smoking in the room before and it did smell badly of stale smoke which must have clung to the curtains, sofa and other soft furnishings. They acknowledged this, but said the room was supposed to be smoke free but some guests disobeyed the rules.

The staff were really friendly and went out of their way to show me to the apartment and show me how to work things. The bedding was clean, as was the apartment generally

Stayed in December 2024

Looks nothing like pictures. Location has multiple buildings but you are not told which one to stay in at first and security / front desk of apartments will not help you and tell you to go away / contact owner. Smelt of bug poison and apartment itself kind of run down.

It was alright, good enough for us to sleep and had aircon (bit noisy). Looks nothing like the pictures just keep that in mind.

Stayed in September 2025

The apartment needs to be cleaned there is ants everywhere and mold all over bathroom sink and shower left a day earlier.

Great view and good location

Stayed in September 2025

The photos looked nothing like those attached to the booking. The room was run down with mould growing on light switches and curtains. The room stunk of smoke and an off smell as soon as you enter the room. Person organising the booking was rude and hard to communicate with when trying to book in. You won’t be staying at a 5 star hotel, you’ll be staying in someone’s apartment within a residential building. DO NOT BOOK THIS PROPERTY!!!

That there was 2 bedrooms.

Stayed in August 2025

Everything 1. Not clean 2. Linen and sofa weren’t washed for ages and all my family had skin irritation. 3. The check-in wasn’t smooth as some 3 kids will escort after 20 mins of reaching the place. Overall never again will book here.

Location was good .

Stayed in August 2025

The service boy tried to open the door next day

Clean

Stayed in April 2025

"The ad was misleading. It stated that the apartment had a rooftop pool and an outdoor pool. However, upon arrival, the owner informed me that there was no rooftop pool and that the outdoor pool was not accessible to tourists. I am very disappointed, as I wanted to rent an apartment with a rooftop pool. Additionally, the air conditioning does not work. I informed the owner, but he never got back to me, so I have to resolve the issue on my own. Be aware that if you pay by credit card, the owner charges an additional 3%. Is this normal? Regarding the additional fees for credit card payments, it is illegal in France for a merchant to increase the price based on the payment method used. Article L.112-12 of the Monetary and Financial Code expressly prohibits this practice."

The apartment is large.

Stayed in March 2025

Not thing really

The location

Stayed in March 2025

This is the worst rental by Navie, first they didn't say which building the rental unit was at, when calling them, nobody answered. Lucky for us, the building next door helped us to locate Navie. Nobody answered email either.

Stayed in February 2025

The property is inaccurately described regarding pool access. The property states there is pool access with an additional fee but this is not the case. The swimming pool has limited tickets for residents and are booked up in advance and reserved for long term guests staying for at least a few months. We were not told any of this information when we booked the apartment which was extremely disappointing because the main reason we booked the apartment was for the pool. We were family of 6 including a 3 year old child and the temperature was 35 degrees therefore being able to cool down in a swimming pool was very important to us. We only found out we couldn’t access the pool when we went down in our swimming costumes and tried to access it, to then be told we needed our own finger print access to use the pool. We asked reception how to get fingerprint access and she told us to contact our host. So I messaged the host but he did not answer for quite a while to messages or several phone calls. He then responded telling us to go back to the apartment and he would check with the pool first. We then waited another 20 minutes for him to respond to tell us that it was stated on the booking page that the pool requires an additional fee (which we didn’t mind paying but this still wasn’t an option) we were told that fingerprint registration is reserved for long term guests (those who are renting for 3 months or more) and all slots were fully booked. This seemed very annoying because we could literally see only 2 people at the pool so seemed silly that people who had tickets were clearly not using them. I don’t understand why it took us trying to use the pool to find out this information and why we wasn’t informed as soon as we made the booking so it either gave the opportunity to cancel the booking or at least ask if they could get any tickets for us in advance. I sent the host several messages and he did not respond for almost 24 hours.

Nothing. The apartment had a strong chemical smell that was like nail varnish remover, which I assume was from the nearby construction work which was so loud in the morning it woke us up every morning. Family bathroom has mould in it. Kitchen was barely equipped to cook in it, for example there was no tea towel or anywhere to put washing up to dry.

Stayed in March 2025

Ants crawling, mold on shower, toilet was difficult to flush.

The view was nice, the location was next to a mall. The apartment was roomy for 2 adults and 2 children.

Stayed in March 2025

First of all, the pictures do not reflect the actual state. We booked 4 apartments and none of them looked like the ones in the offer. The apartments have old, damaged equipment, the furniture is scratched, old, often dirty. The seals in the showers had mold. The kitchen cabinets were dirty. Generally, the apartments are old and the offer is misleading. Some of the beds were very uncomfortable and some of the bedding was not clean. Check-in took a long time, we waited almost 30 minutes in the lobby for someone from the staff to appear - which was an additional minus. You cannot use the swimming pool freely. We were refused entry in the group we traveled in. Our stay was disappointing.

Very good location. Nearby park, shops, restaurants. Apartments are spacious.

Stayed in February 2025

They come wash house 1 time in 5 days .

Stayed in February 2025

Dirty, bug infested, check in handling was poor, worn furniture, WiFi doesn’t work, different to what’s depicted in pictures, etc…

Nothing much, location was ok I guess?

Stayed in February 2025

Staff and the service. I was renting the apartment for 6 days. The refrigerator was broken, I told them, the change it on late afternoon 2 days before my check out. In the ad it said the apartment has an oven, that’s not true. It has a microwave. Same afternoon they changed refrigerator, they knock on my door and ask if they could show another guest my apartment, I let them do it, but that was so unprofessional and rude of them. The televisions has no channels

Location

Stayed in February 2025

No safety deposit box Bathroom not clean

Stayed in February 2025

The apartment was lovely but no cooking utensils and no cutlery to eat with.pool was not accessible as the host did not arrange for fingerprint registration,as a consequence of this we could not use the pool or the down stairs toilet,if we had to go to the loo we had to go back to the room on the 16th floor,after checkin out once again because we had now given keycard back we had to go to the public toilets way down the road, sorry but not acceptable.

Stayed in February 2025

The smell of its bathroom

Very posh area and clean with high security.

Stayed in February 2025