Reviews of The Gloria Serviced Apartment by Silk Path
8 Phố Nguyên Hồng, Dong Da, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewThe staff is very friendly and speaks good English. The cleaning was way above Vietnamese standards
Location is a bit far from Old city center
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewHad a great stay at Gloria Hotel! All the staff were really accommodating and friendly. Special thanks to Ngoc—she was amazing! She helped with all our room enquiries and even gave great tips on where to find local food and more. Would definitely recommend!
Reviewed: July 9, 2025 · Stayed in July 2025
Verified reviewAmazing! Beautiful units and staff is very attentive.
Reviewed: June 2, 2025 · Stayed in May 2025
Verified reviewThe staff very friendly and helpful, the building new and clean very luxury everything is available inside the apartment I strongly recommend and sure if I have any plan to back to vietnam i be with them, they have security its not allowed for any car to get inside easily
Nothing
Reviewed: May 16, 2025 · Stayed in May 2025
Verified reviewReviewed: April 17, 2025 · Stayed in April 2025
Verified reviewTop room. We stayed in the Deluxe Two-Bedroom Apartment. Very clean and modern. Staff is super friendly and helpful. We had an issue with the shower in draining quickly or not at all but that was quickly solved. 10/10 would definitely come back
Dear Mr. Tuan Binh, Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay in the Deluxe Two-Bedroom Apartment and appreciated the cleanliness and modern amenities. It’s great to know that our staff made a positive impression with their friendly and helpful service. We also appreciate your understanding regarding the shower issue, and we’re happy it was resolved promptly. We can’t wait to welcome you back for another fantastic stay! Thank you & Best regards, Silk Path Hotels & Resorts Team
Dear Mr. Tuan Binh, Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay in the Deluxe Two-Bedroom Apartment and appreciated the cleanliness and modern amenities. It’s great to know that our staff made a po… Show more
Reviewed: April 12, 2025 · Stayed in April 2025
Verified reviewReviewed: April 10, 2025 · Stayed in March 2025
Verified revieweverything was good, the team was good. I really want to say thank you to Hoang Nguyen, Ngoc Pham, Minh Luong, Quang Le and Huong Le. They were all very kind and friendly, always ready to help us. I am very attached to them. The establishment is also excellent, I highly recommend this place !!! Also the rooftop is amazing
Dear Ms. Diane, Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience with our team, and we will be sure to pass on your appreciation to Hoang Nguyen, Ngoc Pham, Minh Luong, Quang Le, and Huong Le. It’s heartwarming to know that their kindness and friendliness made such a positive impact on your stay. We’re also glad you enjoyed the rooftop and the overall experience at our hotel. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Thank you & Best regards, Silk Path Hotels & Resorts Team
Dear Ms. Diane, Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience with our team, and we will be sure to pass on your appreciation to Hoang Nguyen, Ngoc Pham, Minh Luong, Quang Le, and … Show more
Reviewed: April 9, 2025 · Stayed in April 2025
Verified reviewOur stay here was very pleasent from the start, lenghts to which receptionist went to make us feel comfortable and informed every day was beyond any expectations. Unfortunately, there was a road fixing during the night, but staff offered us room on the other side of the hotel right away and even offered to help us move. They kept checking na on us and our comfort regularly. We really felt very welcomed and well taken care of throughtout our whole stay. The room was exceptionally clean, the gym was nice, everyting was very enjoyable. Hands down the best hotel we stayed in during our travels probably ever. Thank you for the hospitality. Made our vacation even more amazing.
Dear Mr. Ivanco, Thank you so much for your wonderful review. We are absolutely delighted to hear that you had such a positive experience with us from start to finish. It’s great to know that our team went above and beyond to ensure your comfort, especially when we were able to quickly address the roadwork issue and offer you a room change. Your kind words about the cleanliness of the room, the gym, and the overall hospitality mean a lot to us. We are thrilled to be considered the best hotel you’ve stayed in during your travels! Thank you for allowing us to be part of your amazing vacation. We look forward to welcoming you back soon! Thank you & Best regards, Silk Path Hotels & Resorts Team
Dear Mr. Ivanco, Thank you so much for your wonderful review. We are absolutely delighted to hear that you had such a positive experience with us from start to finish. It’s great to know that our team went above and beyond to ensure your c… Show more
Reviewed: March 25, 2025 · Stayed in March 2025
Verified reviewReviewed: March 24, 2025 · Stayed in March 2025
Verified reviewEverything was amazing. The staff is very helpful and friendly, the apartments are sparkling clean and very well equipped and the internet is fiber.
Dear Mr. Hugo, Thank you for your wonderful feedback! We are so happy to hear that you had an amazing stay with us. It's great to know that you enjoyed the helpful and friendly service from our staff, the cleanliness and equipment of our apartments, and the fast fiber internet. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay. Thank you & Best regards, Silk Path Hotels & Resorts Team
Dear Mr. Hugo, Thank you for your wonderful feedback! We are so happy to hear that you had an amazing stay with us. It's great to know that you enjoyed the helpful and friendly service from our staff, the cleanliness and equipment of o… Show more
Reviewed: March 13, 2025 · Stayed in March 2025
Verified reviewThe appartment was new with maximum comfort and totally equiped kitchen. The finest materials are used and constructed with the highest standards. Very cosy living room with big flat screen and very comfortable bedrooms (2 in our case). Modern washing machine is also available including soap :-) The staff at the reception is genuine super friendly and speak very good English. Tips, advice and help looked very natural receiving from them. I felt a sincere interest for their guests. The roof terrace and roof garden are magnificient to relax and the fitness room has it all. In fact we first booked 2 nights as part of our trip and moved on to another location. But we decided to extend our planned vacation at The Gloria and came back and booked an additional 6 nights, only because we loved that place and the staff so much. For us The Gloria is a non-brainer; our only choice for Hanoi. Just pure perfection !
It would be an insult to have the slightest criticism on these appartments or the staff. The location near West lake might be a burden for some people, but there are many busses (15 min) going to Old quarter at low cost (10K VND) that can bring you to the tourist spots.
Dear Mr./Ms. Ivo, Thank you for your exceptional review. We are absolutely thrilled to hear that you had such a wonderful experience during your stay at The Gloria. It brings us great joy to know that you enjoyed the comfort and high standards of our apartment, the fully equipped kitchen, and the many amenities like the roof terrace and fitness room. We are also so glad that our staff made such a positive impact, and that you felt their genuine care and hospitality. Your kind words truly mean a lot to us. It’s fantastic that you decided to extend your stay with us, and we are honored to be your top choice in Hanoi. Thank you once again for your feedback, and we can’t wait to welcome you back on your next visit! Thank you & Best regards, Silk Path Hotels & Resorts Team
Dear Mr./Ms. Ivo, Thank you for your exceptional review. We are absolutely thrilled to hear that you had such a wonderful experience during your stay at The Gloria. It brings us great joy to know that you enjoyed the comfort and high s… Show more
Reviewed: February 21, 2025 · Stayed in February 2025
Verified reviewReviewed: February 13, 2025 · Stayed in January 2025
Verified reviewReviewed: February 2, 2025 · Stayed in February 2025
Verified reviewReviewed: January 29, 2025 · Stayed in January 2025
Verified reviewReviewed: January 25, 2025 · Stayed in December 2024
Verified reviewReviewed: January 10, 2025 · Stayed in January 2025
Verified reviewBrilliant place to stay, absolutely lovely staff fully committed to make your stay perfect! The rooms are very clean and fully equipped with everything that you need!
Nothing
Dear Ms. Minh Ngoc, Thank you for your kind words! We’re delighted you had a wonderful stay and appreciated our staff, rooms, and amenities. We look forward to welcoming you back again soon! Best regards, Silk Path Hotels & Resorts Team
Dear Ms. Minh Ngoc, Thank you for your kind words! We’re delighted you had a wonderful stay and appreciated our staff, rooms, and amenities. We look forward to welcoming you back again soon! Best regards, Silk Path Hotels & Resorts T… Show more
Reviewed: December 31, 2024 · Stayed in December 2024
Verified reviewNgoc pham was extremely helpful and made our stay very enjoyable
Dear Mr. Phily, Thank you for your feedback! We’re thrilled to hear that our staff's assistance made your stay so enjoyable. We’ll be sure to pass along your kind words and look forward to welcoming you back in the future! Best regards, Silk Path Hotels & Resorts Team
Dear Mr. Phily, Thank you for your feedback! We’re thrilled to hear that our staff's assistance made your stay so enjoyable. We’ll be sure to pass along your kind words and look forward to welcoming you back in the future! Best regard… Show more
Reviewed: December 28, 2024 · Stayed in December 2024
Verified reviewThe Apartment was very clean and the furniture looked brand new and the beds were very comfortable. there even was a washing machine and the staff was very friendly and welcoming. We recommend staying there with a group who enjoys a calm and clean apartment.
One shower had only very limited hot water which the staff were going to adress immediatelly and gave us an alternative option. There is a weird balcony that didn't really make sense with a lot of wall and only a small view. It is a little bitt outside of the center.
Dear Mr. Patrick, Thank you for your feedback! We’re pleased to hear you enjoyed the clean and comfortable accommodations, as well as the friendly and welcoming staff. We appreciate your understanding regarding the issues and will continue working to enhance the overall experience. We look forward to hosting you again! Best regards, Silk Path Hotels & Resorts Team
Dear Mr. Patrick, Thank you for your feedback! We’re pleased to hear you enjoyed the clean and comfortable accommodations, as well as the friendly and welcoming staff. We appreciate your understanding regarding the issues and will continue… Show more
Reviewed: October 10, 2024 · Stayed in October 2024
Verified reviewThe apartment had a fantastic experience at The Gloria Serviced Apartment by Silk Path. The apartment was new, modern, spacious, and immaculately clean. The bed was incredibly cozy, and the staff went above and beyond to ensure a pleasant experience, providing excellent service throughout. Highly recommended!!!
Dear Mr./Ms. Pansap, Thank you for your wonderful review. We’re thrilled to hear that you had a fantastic experience, and enjoyed our facilities and service. We appreciate your recommendation and look forward to welcoming you back in the future. Kind regards, Silk Path Hotels & Resorts Team
Dear Mr./Ms. Pansap, Thank you for your wonderful review. We’re thrilled to hear that you had a fantastic experience, and enjoyed our facilities and service. We appreciate your recommendation and look forward to welcoming you back in t… Show more
Reviewed: October 7, 2024 · Stayed in October 2024
Verified reviewGreat apartment! Location is excellent: Close to everything, and only takes 10 minutes to my workplace. Staffs are friendly and professional, always making you feel at home. The rooftop is really nice, as you can enjoy a great panoramic view of the city while chilling there.
The streets can be quite busy during rush hours. But that is perfectly understandable for a central location, and it did not really affect my experience at all.
Dear Ms. Emily, Thank you for your kind review. We’re happy to hear that you enjoyed the convenient location and that our staff made you feel at home. We appreciate your feedback and look forward to welcoming you again in the future. Kind regards, Silk Path Hotels & Resorts Team
Dear Ms. Emily, Thank you for your kind review. We’re happy to hear that you enjoyed the convenient location and that our staff made you feel at home. We appreciate your feedback and look forward to welcoming you again in the future. Kind… Show more